Kamalasanan Pradeepkumar
ILFORD,Essex
Summary
Telecom Support, System Maintenance, Fault Finding and Repairs.
TXE4-qualified Telecommunications Engineer, optimising Strowger services through developed expertise in Exchange infrastructures. Skilled in diverse technical tasks from Strowger to System X,
Focused Bus Driver offering three years of superior performance in transport operations. Accustomed to meticulously verifying the safety of vehicles and equipment. Keen to contribute value to the Go Ahead team through integrity and dedication to quality transport service. Committed transportation professional adept at providing updated and accurate route information to assist passengers. Strong commitment to safety demonstrated through an exceptional driving record and three years of experience in Bus Driver roles. Dependable worker experienced in moving different types of freight. Consistent about meeting targets, following orders and helping team members. Trained in safe practices and equipment operation. Dynamic and adaptable logistics professional effortlessly meets challenging operational requirements. Delivers to customer requirements in line with quality processes. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Passionate Ground Operation with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Takes on challenging new roles, harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
42
42
years of professional experience
Work history
Ground operations agent
British Airways
Hounslow, Middlesex
03.2024 - Current
- Worked flexibly to provide round-the-clock baggage handling services according to busy flight schedules.
- Transferred luggage to and from aircraft holds using buggies and tug vehicles.
- Transferred luggage to baggage claim areas, quickly unloading onto conveyor systems to maintain passenger flow.
- Collected, sorted and checked luggage against flight lists, reducing cases of misplaced goods.
- Reported damaged, missing and suspicious luggage to senior handlers for investigation.
- Handled fragile and bulky items with due care for safe transportation to designated destinations.
- Loaded passenger luggage onto conveyors in arrivals halls for quick flight turnarounds.
- Coordinated aircraft and service vehicles on or around runways.
- Positioned chocks and cones to secure loading areas and maintain excellent safety standards.
- Transported, loaded and secured live animals and dangerous goods according to current regulations.
- Employed appropriate heavy lifting techniques to carry loads of up to 32kg safely.
Rail Replacement Bus Driver ( Casual Staff )
Go-Ahead London
Barking, ESS
09.2022 - 12.2023
- Consistently arrived at work on time and was ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied a positive customer service approach to increase satisfaction levels.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Applied critical thinking to analyse problems, evaluate solutions and select the best decisions.
- Served customers to drive sales and deliver top-quality experiences.
- Delivered high-quality results within budget and timeframe targets.
Bus Driver
NUMBERMILL LTD, Focus 31 - East Wing, Mark Rd,
Hemel Hempstead, Hertfordshire, HP2 7BW
07.2022 - 09.2022
- Achieved high levels of customer satisfaction, offering special assistance
- Supported passengers with mobility issues in boarding and alighting safely.
- Anticipated challenges and made proactive decisions to maintain adherence to schedules and routes.
- Conducted regular vehicle inspections, promptly reporting mechanical issues to ensure immediate repair.
- Obeyed highway code and road safety rules, providing safe, professional bus services.
- Greeted passengers with warmth and professionalism, upholding a positive company reputation.
Bus Driver
Stagecoach London
Leyton, London, Waltham Forest
10.2019 - 06.2022
- Maintained timely adherence to schedules and safety protocols
- Assisted disabled passengers in boarding and exiting the bus
- Performed all duties with personable communication and professionalism including bus operation and passenger interaction
- Anticipated traffic delays and construction obstacles to proactively ensure adherence to schedules
- Provided information to passengers, including route, schedule and fare information
- Obeyed all DOT rules and regulations in addition to local laws and stipulations
- Operated navigation equipment and two-way radio while remaining focused on safety and efficiency
- Promptly assisted passengers with limited mobility enter and exit vehicles safely
- Greeting passengers in a warm, friendly and polite manner when entering the vehicle
- Carried out thorough quality inspections of vehicles before starting shifts, ensuring the excellent and safe condition
- Ensured minimal delays within journeys by arriving and leaving stations on time, according to timetables
- Used vehicle's integrated CCTV system monitors passengers, vehicles and surroundings throughout travels.
- Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
- Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
- Announced upcoming stops and potential route delays to passengers.
Manager of Warehouse
ROCKY RAJ ASSETS LTD
London
03.2019 - 09.2019
- Maintained high levels of stock quality, implementing procedures to decrease stock damage.
- Improved warehouse layout to maximise storage space.
- Inspected weights and quantities of shipments to achieve the correct amounts.
- Forecasted sales levels to determine supply needs.
- Delivered performance appraisals to drive team productivity.
Unemployment Social Worker
Jobcentre Plus
Ilford, Redbridge
11.2010 - 03.2019
- Supported integration of service users backs into community life to maximise successful transition rate.
- Developed and championed accessible, practical solutions for recurring problems faced by service users.
- Be part of a team responsible for creating and working in a service delivery environment to support the delivery of excellent customer service, quality and performance
Out Of Country
INDIA
INDIA, INDIA
03.2005 - 11.2010
Petrol Site Manager
Manu Agency
East Ham, Newham
02.1995 - 10.2005
- Be part of a team responsible for creating and working in a service delivery environment to support the delivery of excellent customer service, quality and performance
- Offered compassionate customer support, providing encouragement and building confidence to successfully apply for job vacancies.
- Prepared reports for legal action and provided evidence in court.
- Maintained confidential case documentation in line with data protection regulations.
- Partnered with external support networks to deliver holistic client care.
- Used assessment findings to action necessary care plan adaptations.
- Supported integration of service users backs into community life to maximise successful transition rate.
- Attended regular training and supervision workshops for improved service user support.
- Responded proactively to changing circumstances for optimised service user care.
- Monitored service user progress, escalating concerns for a swift resolution.
- Developed and championed accessible, practical solutions for recurring problems faced by service users.
Transmission Engineer
British Telecom
London
01.1986 - 01.1995
- Tested equipment before sign-off, ensuring systems worked properly and complied with safety standards
- Managed the efficient and safe installation of telephones, switchboards and coin-operated phone boxes, completing within allocated deadlines and budgets
- Conducted regular maintenance on telecommunication systems and devices, keeping equipment in excellent and efficient working order
- Connected and tested cables once installed onto wooden polls, ensuring the efficient, safe and optimum working order
- Assisted in the design of voice, video, and data communications systems, completing within deadlines, budgets and specifications.
- Detected system defects within integrated system units and inter-assemblages through testing.
- Interfaced with line providers to install telecommunication links.
- Monitored system changes and upgrades, reverting to safe older system versions to prevent disruptions.
- Operated electronic measuring instruments with precision.
Railway Engineering Apprentice
British Rail | ILFORD DEPOT
ILFORD, ESSEX
08.1983 - 11.1985
- Carefully built systems, sub-assemblies and associated parts achieving faultless system quality
- Attended regular mechanical engineering training to consistently advance technical competencies
- Maintained clean, tidy working areas for optimized health and safety within build areas
- Assisted team members and customers regarding stock and inventory queries.
- Interpreted blueprints to correctly assemble and dismantle mechanical equipment.
- Assisted research teams with prototyping and testing mechanical testing.
- Assembled mechanical components, controls and power systems.
- Measured components to assess conformity to design parameters or established technical specifications.
- Observed manufacture of equipment and components, monitoring compliance and assessing performance against targets.
- Tested systems and compiled data to inform the design process and guide changes.
Education
GCSEs - English, Maths, Biology
Krist Raj Higher Secondary School,
Kollam03.1976
A-Levels - English literacy, Maths & Biology
Excelsior Paarl College Kollam
Kollam06.1978
ESOL, English for business communications, - ESOL, English for business communications,
Newham College
London09.1981
Certificate of Higher Education - Telecommunication
Newham College
London09.1986
BBA - Business Analyst
Barking College
Barking09.1990
Skills
- First Aid and CPR
- Clean driving record
- CPC qualified
- Customer service
- Clean PSV record
- Health and Safety risk assessments
- Runway management
- Aircraft marshalling
- Cargo processing
- Ramp performance procedures
- Baggage loader belt adept
- Airfield safety procedures
- Ground support services
- Vacuum lifting
- Luggage loading
- Manual handling
- Conveyor systems
- Thoroughly monitored operations across the airport network, identifying threats to schedules, performance
- Emergency procedures
- Airport operations coordination
- Health and safety compliance
Additional Information
- INTERESTS LANGUAGES
Affiliations
- football, cricket, Movies and Traveling
Timeline
Ground operations agent
British Airways
03.2024 - Current
Rail Replacement Bus Driver ( Casual Staff )
Go-Ahead London
09.2022 - 12.2023
Bus Driver
NUMBERMILL LTD, Focus 31 - East Wing, Mark Rd,
07.2022 - 09.2022
Bus Driver
Stagecoach London
10.2019 - 06.2022
Manager of Warehouse
ROCKY RAJ ASSETS LTD
03.2019 - 09.2019
Unemployment Social Worker
Jobcentre Plus
11.2010 - 03.2019
Out Of Country
INDIA
03.2005 - 11.2010
Petrol Site Manager
Manu Agency
02.1995 - 10.2005
Transmission Engineer
British Telecom
01.1986 - 01.1995
Railway Engineering Apprentice
British Rail | ILFORD DEPOT
08.1983 - 11.1985
GCSEs - English, Maths, Biology
Krist Raj Higher Secondary School,
A-Levels - English literacy, Maths & Biology
Excelsior Paarl College Kollam
ESOL, English for business communications, - ESOL, English for business communications,
Newham College
Certificate of Higher Education - Telecommunication
Newham College
BBA - Business Analyst
Barking College
Similar Profiles
Paola GuevaraPaola Guevara
Customer Experience Agent at British AirwaysCustomer Experience Agent at British Airways
Sneha MagunSneha Magun
Service Advisor at British AirwaysService Advisor at British Airways
AHMED TARIG YAHIA SALIHAHMED TARIG YAHIA SALIH
LICENSED AIRCRAFT ENGINEER at BRITISH AIRWAYSLICENSED AIRCRAFT ENGINEER at BRITISH AIRWAYS
Mohammed KhodaMohammed Khoda
Private tutor at Envizion TutorsPrivate tutor at Envizion Tutors
Aamir AyyubAamir Ayyub
Senior Marketing and Communications Officer at Queen Mary University of LondonSenior Marketing and Communications Officer at Queen Mary University of London