Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

Ramatoulaye Diop

Birmingham,United Kingdom

Summary

My name is Rama, a 19-year-old Marketing Management student. . My studies have developed my skills in customer service, marketing, presentation, and teamwork. I am confident working under pressure and meeting tight deadlines, with strong organizational and communication abilities.

Fluent in Italian and Senegalese , I am a proactive and reliable individual who enjoys problem-solving and helping others. I thrive in collaborative environments and am committed to delivering high-quality results. I am now seeking a new challenge in a customer-facing role where I can apply my skills and contribute to team success.

Overview

2
2
years of professional experience

Work history

Waitress

Cosmo
Edinburgh
02.2024 - 09.2024
  • Improved customer satisfaction by delivering efficient and friendly service.
  • Managed table settings to enhance the dining experience.
  • Used strong communication skills to resolve customer complaints.
  • Assisted with inventory management and streamlined restaurant operations.
  • Handled cash transactions accurately and ensured till balance at shift end.
  • Greeted guests, escorted them to their table, and explained buffet setup.
  • Provided information on food stations, replenishment, and dietary restrictions.

Account Manager

Insolvency Group Collection
06.2023 - 10.2023
  • Worked in a call centre for the Insolvency Group Collection team.
  • Learned effective communication and how to handle challenging situations with customers.
  • Gained a deeper understanding of debt management and the importance of empathy and patience.
  • Developed the ability to adapt my approach based on individual customer needs.
  • Improved problem-solving skills while assisting vulnerable customers with payment arrangements.
  • Gained strong knowledge of financial management, debt collection, and attention to detail with monetary transactions.
  • Enhanced listening and computer skills by using two systems to manage customer accounts.
  • Developed valuable customer service skills that will be beneficial in future roles.

Court Monitor

Jump Extreme and That Fun Place
Greater Manchester , United Kingdom
06.2022 - 05.2023
  • Completed work experience at Jump Extreme and That Fun Place in Greater Manchester as a Court Observer/Monitor where I was offered a part time contract.
  • Acted as a part-time employee, handling customer needs and working with the team to decorate party rooms.
  • Distributed wristbands and demonstrated health and safety procedures.
  • Supervised children and families on the main courts.
  • Assisted with cleaning when there were no bookings, including trampoline areas.
  • Co-hosted parties for 10-26 kids on the weekends.
  • Developed teamwork skills, as most tasks were completed collaboratively.
  • Improved patience through working with children and families.
  • Enhanced customer service skills by engaging with customers and building connections to make them feel comfortable.
  • Handled Bookings and Cancellations enquiries.

Crew Member

McDonald's China Gardens
Bolton, United Kingdom
10.2022 - 03.2023
  • Learned to operate the tills and handle customer transactions.
  • Improved communication skills by serving customers and understanding their needs.
  • Ensured the work area was organized and everything was in place.
  • Maintained cleanliness by removing rubbish, mopping, sweeping, and cleaning facilities.
  • Followed instructions from managers and customers, ensuring tasks were completed to a high standard.
  • Gained experience working under pressure while maintaining quality.

Education

BTEC - Travel and Tourism

Bury College

Diploma of Higher Education - Marketing Management

University College Birmingham
09/2024 - 06/2025

Skills

  • Patient
  • Confident
  • Effective Communication
  • Enthusiastic
  • Quick action
  • Problem Solving
  • Energetic
  • Time Management
  • Responsible
  • Customer Service
  • Working Under Pressure
  • Good Listening Skills
  • Cash handling

Languages

Italian
Senegalese
English

References

References available upon request.

Timeline

Waitress

Cosmo
02.2024 - 09.2024

Account Manager

Insolvency Group Collection
06.2023 - 10.2023

Crew Member

McDonald's China Gardens
10.2022 - 03.2023

Court Monitor

Jump Extreme and That Fun Place
06.2022 - 05.2023

BTEC - Travel and Tourism

Bury College

Diploma of Higher Education - Marketing Management

University College Birmingham
09/2024 - 06/2025

Similar Profiles

Create profile
Ramatoulaye Diop