Ralph Teer
Stevenage,Hertfordshire
Summary
- Experienced Deputy Branch Manager with knack for team leadership and operational excellence. Known for driving sales targets and improving customer satisfaction through strategic planning and hands-on management. Recognised for fostering positive workplace culture that boosts staff morale and productivity.
- I am looking for a change of industry, a new direction, i feel my skills are varied and will be transferable to most industries with the right training. I am willing and learn quickly.
Overview
38
38
years of professional experience
Work history
Deputy branch manager
Waitrose & Partners
Hitchin, Hertfordshire
2004.07 - Current
- People Management - including managers
- Duty Management - operational / problem solving
- Customer Satisfaction - interpret results & implement actions
- Van Fleet management
- Legal Compliance - Food safety, handle EHO visits
- Legal Compliance - Health & safety, accident reporting, risk assessments & fire risk assessments
- Maintenance & 3rd party management
- Project Implementation, liaising with 3rd party contractors
- Security management - monitor & act on shrinkage, customer & partner safety, manage security guard
- Partner lifecycle - recruitment, performance management, goal setting, yearly reviews for managers, scheduling
- Analysed financial performance to implement key improvement strategies.
- Oversaw audits to collate accurate data and recommend constructive improvements.
- Utilise company IT systems & reporting to complete all the required activities
Assistant manager
Safeway
Hitchin, Hertfordshire
2001.07 - 2004.07
Branch / Area manager
First Quench
St Albans, Hertfordshire
1996.01 - 2001.07
Retail Wine Shops - responsible for 10 stores
Courier driver
A Cars
Luton, Bedfordshire
1995.01 - 1996.01
Van driver - Multi drop
Shift manager
Welcome Break
South Mimms, Hertfordshire
1988.07 - 1995.01
Started part time while at school & became a manager
Education
NVQ Level 3 - Wines & Spirits
Wines & Spirits Education Trust
NVQ Level 3 - Food safety
Food Hygiene Certificate L3
AS-Level - Health studies
Mount Grace School
Potters Bar, HertfordshireGCSEs - 8 Grade A - C
Mount Grace School
Potters Bar, HertfordshireSkills
- IT capable, MS office, Google suite, Workday, Tableau, Workforce Management
- Full driving licence including C1, 0 points, plenty of driving experience
- Great problem solver, good technical skills
- Learn new things quickly & work to a high standard
Affiliations
- Golf, sports in general
- DIY - i can fix most things myself
- IT - hardware & software - i enjoy tinkering
- Gardening
Timeline
Deputy branch manager
Waitrose & Partners
2004.07 - Current
Assistant manager
Safeway
2001.07 - 2004.07
Branch / Area manager
First Quench
1996.01 - 2001.07
Courier driver
A Cars
1995.01 - 1996.01
Shift manager
Welcome Break
1988.07 - 1995.01
NVQ Level 3 - Wines & Spirits
Wines & Spirits Education Trust
NVQ Level 3 - Food safety
Food Hygiene Certificate L3
AS-Level - Health studies
Mount Grace School
GCSEs - 8 Grade A - C
Mount Grace School