Clifford Eyabunoh
London
Summary
Dynamic and results-driven Deputing Manager with 3+ years of experience in managing teams, improving operational efficiency, and delivery exceptional customer service. Skilled in staff training, process improvement and problem-solving. Proven track records of driving sales and achieving targets. Adept at building strong relationships with customers and stakeholders. Seeking a challenging role as an operation/deputy manager, recruiter or customer service to leverage expertise and contribute to the success of a progressive organisation.
Overview
15
15
years of professional experience
2030
2030
years of post-secondary education
Work history
Deputy Manager
Calabs Services
London
01.2022 - 03.2025
- Oversee the day-to-day operations of the agency, ensuring seamless delivery of personal and general care services to clients
- Lead a team of 20+ employees providing guidance and support to ensure smooth operation
- Implemented training programs to enhance staff skills, improve customer service and maintain high standards of care
- Developed and implemented strategies to increase sales and achieve revenue targets
- Collaborated with cross-functional teams to streamline processes and improve efficiency
- Ensure care plans and service delivery meet client needs and comply with regulations.
- Oversee staff recruitment and onboarding, while driving initiatives to enhance engagement and retention.
- Ensure CQC compliance by implementing care policies, conducting audits, and addressing improvements.
Senior Healthcare Recruiter
BUNOH Healthcare Solutions
London
01.2019 - 12.2022
- Collaborated with department heads to forecast hiring needs, successfully filling 100+ critical healthcare positions, exceeding the annual target by 15%.
- Directed an inter-departmental task force that streamlined the end-to-end recruitment process, leading to a 50% reduction in candidate drop-off rate.
- Led a recruiting team of 10 members, achieving top performance in the northeastern region with the highest placement rate of 120 positions filled per year.
- Negotiated with hiring managers to establish clear role requirements, enabling a 20% reduction in hiring cycle time due to precise candidate targeting.
- Orchestrated a veteran outreach program, which filled 30+ critical roles annually with highly skilled and disciplined candidates.
- Reengineered interview training for hiring managers, which led to a 35% decrease in interviewer variance and a more consistent candidate evaluation process.
- Launched a digital recruitment campaign using AI screening tools, increasing qualified applicant pools by 45% within six months.
- Spearheaded the implementation of an Applicant Tracking System (ATS), enhancing candidate screening effectiveness and reducing time-to-fill by 25 days.
Operations Manager
OBAC Charity
London
01.2015 - 12.2018
- Led and motivate a team of 15 people
- Helped OBAC Charity to achieve 40% client / customer growth rate in 3 years.
- Collaborate with other teams, including HR and IT to create plans and schedules, and monitor and increase performance levels.
- Oversee management, control and direction of outbound and inbound operations within OBAC Charity.
- Assisted in the development of operational strategies that aligned with the foundation’s mission and long-term goals.
- Managed volunteer staff and interns, providing training and guidance to ensure high levels of productivity and engagement.
- Developed and maintained partnerships with local organizations, government bodies, and businesses to expand service offerings and increase resource access.
- Monitored and evaluated program performance, gathering data and providing reports to senior leadership for informed decision-making.
- Ensured compliance with grant requirements and managed the documentation for audits and reporting purposes.
Trainer/Tutor
OBAC Charity
London
01.2010 - 01.2015
- Designed and executed training programs for major providers, including A4E, Learn direct, and councils like Southwark and Lambeth
- Conducted initial assessments to identify learners' goals and objectives, customising individual learning plans for each participant
- Delivered accredited training in ESOL (numeracy and literacy) and ICT to diverse groups, including young adults, and learners with disabilities
- Adopted a person-centred approach, incorporating soft skill training to enhance learners' personal development
Education
NCFE CACHE Level 5 Diploma - Health and Social Care
Leadership and Management for Adult Care
LondonCTLLS (Certificate in Teaching in the Lifelong Learning Sector) -
London Southbank University
London 01.2012 - 12.2013
BA (Honours) - Film
Southampton Solent University
Southampton 09.2004 - 07.2007
Skills
- Healthcare Industry Knowledge: Healthcare Compliance, Clinical Staffing, Credentialing, Talent Acquisition, Workforce Planning, Physician Recruitment
- Team Leadership
- Operation Optimisation
- Project Management
- Compliance and Quality Assurance
- Customer Service
- Process Improvement
- Recruitment Tools & Software: Taleo, Workday, LinkedIn Talent Solutions, Jobvite, iCIMS, Greenhouse
- Data Analysis & Reporting: MS Excel (Advanced), Tableau, Power BI, Google Analytics, SQL, Coding
Timeline
Deputy Manager
Calabs Services
01.2022 - 03.2025
Senior Healthcare Recruiter
BUNOH Healthcare Solutions
01.2019 - 12.2022
Operations Manager
OBAC Charity
01.2015 - 12.2018
CTLLS (Certificate in Teaching in the Lifelong Learning Sector) -
London Southbank University
01.2012 - 12.2013
Trainer/Tutor
OBAC Charity
01.2010 - 01.2015
BA (Honours) - Film
Southampton Solent University
09.2004 - 07.2007
NCFE CACHE Level 5 Diploma - Health and Social Care
Leadership and Management for Adult Care
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