Rajiv Sunwar

• Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.
• Served customers with a friendly demeanour, promptly taking orders and delivering beverages.
• Took customer orders and prepared drinks following best practices for each type.
• Adapted to busy periods by efficiently managing multiple customer orders simultaneously.
• Worked well within cohesive team to create friendly atmosphere customers enjoyed.
• Processed payments efficiently, using cash registers and card payment systems accurately.
• Maintained cleanliness and hygiene in bar area, adhering to health and safety regulations.
• Facilitated smooth operations by keeping bar area well-stocked throughout each shift.

• Managed daily ground services operations to optimise workflow and enhance service delivery.
• Load and unload customer baggage, cargo and freight safely and

efficiently.

• Deliver baggage between aircraft and designated drop-off/collection

points.

• Prepare aircraft stand and aircraft for arrival, departure, and turnaround

Conducted safety checks and escalated issues to maintain compliance and ensure safety.

• Ensure full compliance with safety, security and regulatory requirements.
• Responded to all on-airfield emergencies in accordance with Emergency Response Procedure.
• Operate Ground Service Equipment safely across the airport.
• Mentor colleagues and support a positive safety culture.
• Identify process improvements to reduce delays and enhance performance.
• Monitored security procedures, contributing to a secure environment for passengers, staff, and aircraft.
• Handle premium baggage and provide differentiated customer service.
• Addressed passenger complaints with empathy and professionalism, resulting in improved passenger satisfaction.

• Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Greeted new customers, providing immediate seating assistance to enhance guest experience.
• Handled customer concerns and complaints calmly, resulting in positive resolutions and improved satisfaction.
• Addressed specific customer needs with care and attention with patience, understanding, and professionalism
• Maintained a clean, safe, and hygienic environment in line with health standards
• Worked efficiently under pressure, ensuring consistent high standards of care and service during peak times.

• Delivered exceptional customer service, enhancing satisfaction among diverse customers
• Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
• Actively listened to customer needs, resolving issues efficiently to improve overall experience
• Fostered positive relationships through friendly, professional communication, contributing to customer loyalty
• Managed challenging customer interactions with composure calmly and with patience
• Collaborated with team members to support daily operations of a team to ensure smooth daily operations
• Maintained a clean, safe, and welcoming environment