Rajeshwari Inavolu
Eaton Socon,Cambridgeshire
Summary
Energetic and hardworking student eager to learn and develop new customer service and management skills. Offers strong communication & organization abilities to understand unique challenges and support team. Learns quickly and collaborates well along with enhancing team performance. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Manager
Athidhi Caterers Pvt. Ltd
Hyderabad
07.2022 - 07.2023
- Planned staff rotas to meet customer needs whilst remaining under budget.
- Managed a high-volume of customer interactions, resulting in a 50% increase in customer satisfaction scores.
- Developed and implemented new processes that improved first-call resolution rates by 35%.
- Trained and mentored new customer service representatives, resulting in a 20% reduction in turnover rate.
- Implemented a customer feedback policy for future customization of food which resulted in 25% increase in company's revenue.
Mentor & Support
Inqui-lab Foundation & Design For Change
Hyderabad
06.2021 - 06.2021
- spent a month time with six young girls building their skills such as good study habits, organizational and time management skills, interpersonal communication and emotional regulation, test taking skills, and so forth.
- Also taught them about self-reliance, women empowerment and sustainability.
- Assisted in developing a eco-friendly heat reduction model for Indian rural kitchens where food is made on the burning wood.
Digital Marketing Intern
T Works
Hyderabad
03.2021 - 06.2021
- Managed email campaigns
- Set up and generated reports to analyze Google Analytics data.
- Optimized PPC ad campaigns to achieve 70% conversion rates.
- Curated appropriate social media content adhering to brand guidelines, style and tone.
- Collated data on impact of campaigns and marketing activity of competitors.
- Conducted market analysis to identify key customer segments and growth opportunities.
- Participated in weekly brainstorming meetings, contributing innovative ideas for upcoming marketing initiatives and branding efforts.
Sub-Editor
IEEE India Council
Hyderabad
04.2020 - 01.2021
- Document and publish few of the prominent events, conferences, symposiums, sub-section congresses across the IEEE sections of the India council.
- Collecting, documenting, editing and publishing of reports regarding events, conferences & fairs organized in respective colleges sent from 22 states of India.
- Served for 4 editions of the newsletter.
Intern
School Innovation Challenge
Hyderabad
02.2020 - 01.2021
- Worked on the School Innovation Challenge 2020, a collaborative project launched by Telangana State Innovation Cell (TSIC), IT&EC department, Government of Telangana, and Inqui-Lab foundation.
- Key role was to support teachers and students from government schools across Telangana, India in teacher training and implementation of the innovation challenge.
- Trained 5067 high school teachers in teacher training which led to the participation of 23,881 school students from 4041 government schools across Telangana to submit 7093 innovative ideas for the School Innovation Challenge.
- Actively involved in logistics & Operations team of SIC on the event day.
- Answered phone enquiries and directed phone calls to specific departments.
- Created presentations and important documents for staff meetings.
Education
Bachelor of Science - Electronics and Communication Engineering
VNR Vignana Jyothi Institute of Engineering & Tech
India 07.2018 - 06.2022
Master of Business Administration -
Anglia Ruskin University
Cambridge 09.2023 -
Skills
- Commercial awareness
- Good numerical skills
- Attention to detail
- Analytical skills
- Excellent interpersonal skills
- Tact and persuasive ability
- Teamworking skills
- IT and presentation skills
- Excellent communication skills, both written and oral
- Self-motivation
Languages
English
Fluent
Telugu
Native
Accomplishments
Link to all accomplishments: https://drive.google.com/file/d/1domf4l1_hEzD0RezC55dEZSr30JXDpWp/view?usp=sharing
Timeline
Master of Business Administration -
Anglia Ruskin University
09.2023 -
Customer Service Manager
Athidhi Caterers Pvt. Ltd
07.2022 - 07.2023
Mentor & Support
Inqui-lab Foundation & Design For Change
06.2021 - 06.2021
Digital Marketing Intern
T Works
03.2021 - 06.2021
Sub-Editor
IEEE India Council
04.2020 - 01.2021
Intern
School Innovation Challenge
02.2020 - 01.2021
Bachelor of Science - Electronics and Communication Engineering
VNR Vignana Jyothi Institute of Engineering & Tech
07.2018 - 06.2022
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