Rajesh Kumar Das
London,United Kingdom
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within a growing company.
Overview
11
11
years of professional experience
2025
2025
years of post-secondary education
Work history
Sales Assistant – Garments & Merchandise (Fixed Term)
Sainsbury’s
2025.11 - 2026.01
- Delivered friendly, helpful customer service in the garments and merchandise section, ensuring a positive shopping experience during the busy seasonal period.
- Assisted customers with product selection, sizing, availability, and promotions.
- Maintained high visual merchandising standards by replenishing stock, organising displays, and keeping the department clean and well-presented.
- Managed stock handling, including restocking shelves, folding garments, and reducing shop-floor clutter.
- Supported till operations when required, handling transactions accurately and efficiently.
- Worked effectively as part of a team to meet daily targets and manage increased footfall during peak trading times.
- Followed store policies on health & safety, loss prevention, and customer care.
retail manager & post office assistant
Constance Retails & post office
London
2024.02 - 2025.10
- Processing mail and parcels (sending, receiving, and sorting). Selling postage stamps, packaging materials, and related products. Assist customers with passport checks and send services, as well as license applications. Ensuring compliance with Post Office policies, anti-money laundering laws, and data protection regulations.
- Ensuring proper stock rotation and product display. Maintain clean, organized, and well-stocked shelves. Monitor stock levels, receive deliveries, and manage inventory.
Senior Executive
Vodafone India Services Pvt Ltd
2018.07 - 2023.08
- Here I was taking fibre orders which were placed online on the website and processing them through different tools, creating new accounts, as well as helping customers with their technical issues.
- Used an empathetic and friendly tone when dealing with customer issues and complaints, helping to defuse conflicts and maintain customer satisfaction.
Area Coordinator
Biraja Security Services
Jajpur, Odisha
2016.05 - 2018.07
- Trained new security officers on safety protocols and company standards.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Recorded required data for incident reports and files promptly.
- Improved resource planning and allocation by streamlining security and administrative programs, business management operations, and inventory control.
Customer Support Executive
Tech Mahindra
Bhubaneswar, Odisha
2015.05 - 2016.05
- Ensured customer service stayed excellent, attentive, and helpful by proactively going the extra mile to assist customer needs.
- Took ownership of enquiries, effectively handling any customer issues to ensure suitable resolutions for customers.
- Kept customers’ accurate and updated information stored on CRM, for organisational, sales, and customer care purposes.
Education
MSC - International Business Management
Richmond, The American International University in London
London, ENGB.Tech - Mechanical Engineering
Biju Pattnaik University of Technology (BPUT)
Skills
- Expertise skills on designing with PRO-E
- Done a short-term course on AUTO-CAD
- Basic knowledge about computers
- Can work in MS Office
- Done project on ANTI-LOCK BRAKING SYSTEM
- Technical product understanding
- Point of sale expertise
- Promotion implementation
LANGUAGES
English
Advanced (C1)
Hindi
Proficient (C2)
INTERESTS
Visiting places, music. Strengths: Self-confidence, Smart work.
Affiliations
- Chess
- Gaming
ADDITIONAL INFORMATION
On Post study work visa.
Timeline
Sales Assistant – Garments & Merchandise (Fixed Term)
Sainsbury’s
2025.11 - 2026.01
retail manager & post office assistant
Constance Retails & post office
2024.02 - 2025.10
Senior Executive
Vodafone India Services Pvt Ltd
2018.07 - 2023.08
Area Coordinator
Biraja Security Services
2016.05 - 2018.07
Customer Support Executive
Tech Mahindra
2015.05 - 2016.05
B.Tech - Mechanical Engineering
Biju Pattnaik University of Technology (BPUT)
MSC - International Business Management
Richmond, The American International University in London