Rajeeni Jugoo
Dartford,Kent
Summary
Detail-oriented Screening Failsafe Officer with expertise in clinical decision-making and patient management. Coordinates timely screening referrals and monitors antenatal results, ensuring comprehensive patient care. Leads training sessions and creates newsletters to enhance stakeholder engagement and knowledge sharing. Proven ability to improve operational efficiency through effective collaboration and communication.
Overview
19
19
years of professional experience
Work History
Screening Failsafe Officer
Darent Valley Hospital
Dartford, Kent
02.2018 - Current
- Reviewed new screening referrals, scheduled appointments, and made clinical decisions on actions required.
- Monitored antenatal screening results for all women in the booked cohort.
- Ensured timely completion of nuchal translucency scans for fetal anomaly screening.
- Collaborated with multidisciplinary team to ensure timely referrals and document outcomes for newborn infant physical examinations.
- Led regular training sessions for Newborn Bloodspot Screening updates and refreshers.
- Produced and distributed monthly Screening Newsletter, providing relevant statistics and training dates to keep stakeholders informed.
- Collected data for annual reports, collaborating with ANNB Screening Coordinator midwives for external submissions.
- Supported transitions between screening and diagnostic services by following up on scan reports from tertiary centres to ensure timely patient care.
Clinical Audit and Mortality Review Administrator
Darent Valley Hospital
Dartford, Kent
06.2019 - 04.2022
- Coordinated release of monthly national audits to ensure timely information dissemination, aiding in improved clinical practices.
- Compiled weekly reports for all directorates, facilitating data-driven decision making and enhancing strategic initiatives.
- Organized Audit Committee Leads meeting one year in advance, strengthening planning efficiency and ensuring effective audit oversight.
- Processed local trust data and distributed it to relevant departments for analysis.
- Managed Haematology projects to meet specific targets and timelines.
- Facilitated team meetings to promote collaboration and effective communication.
- Performed ad hoc clerical duties to maintain operational flow.
Customer Service Manager
Ladbrokes PLC
London , London
09.2006 - 07.2019
- Achieved average mystery shopper scores of 95%.
- Progressed from cashier to manager through demonstrated leadership.
- Managed weekly staffing schedules to ensure adequate coverage.
- Increased machine turnover through strategic event planning.
- Enhanced accuracy and efficiency in daily and weekly account reconciliations.
- Prepared weekly and monthly turnover reports for management review.
- Operated BS2000 system with precision and speed.
- Maintained shop margins by applying effective trading policies.
Education
Bachelor of Business Administration - Human Resources
MBA
Wales2012
Bachelor of Science - Computer Science
University of Greenwich
London, England2008
Business Information System
Association of Business studies
London2005
Skills
- Focus-driven approach
- Collaborative team player
- Computer literacy
- Ability to work under pressure
- Customer needs identification
- Motivating and encouraging others
- Professional telephone etiquette
- Reliable team member
- Fluent in French (written and spoken)
- Target achievement
- Commitment to high standards
- Positive objection handling
- Data analysis
Languages
English
Proficient
C2
French
Proficient
C2
Interests
- Cooking
- Gardening
- Exploring the Nature
- Reading Books
- Baking
Timeline
Clinical Audit and Mortality Review Administrator
Darent Valley Hospital
06.2019 - 04.2022
Screening Failsafe Officer
Darent Valley Hospital
02.2018 - Current
Customer Service Manager
Ladbrokes PLC
09.2006 - 07.2019
Bachelor of Business Administration - Human Resources
MBA
Bachelor of Science - Computer Science
University of Greenwich
Business Information System
Association of Business studies