Sushma Valisetty
Luton,Bedfordshire
Summary
Organised Team Leader with Three years of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Team leader
Caffe Nero
Luton Airport, Central Bedfordshire
2023.07 - Current
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led shifts and motivated team to drive sales.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
Team leader
Starbucks Coffee
Luton Airport, Central Bedfordshire
2021.07 - 2023.06
- Delivered outstanding customer care with proactive sales and listening skills.
- Greeted customers entering store and responded promptly to customer needs.
- Completed opening and closing procedures each day.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
Education
Master of Business - International Business
University of Hertfordshire
Hatfield 2021.09 - 2023.09
Bachelor of Engineer - Electronics And Communication Engineering
Vignan's Institute of Management and Technology
Hyderabad 2016.05 - 2020.11
Skills
- Customer experience
- Cash Handling
- Excel proficiency
- Payment processing
- Microsoft Office proficiency
- Enquiry handling
- Answered inbound calls
Timeline
Team leader
Caffe Nero
2023.07 - Current
Master of Business - International Business
University of Hertfordshire
2021.09 - 2023.09
Team leader
Starbucks Coffee
2021.07 - 2023.06
Bachelor of Engineer - Electronics And Communication Engineering
Vignan's Institute of Management and Technology
2016.05 - 2020.11