Raja Abbas
Prisoner Custody Officer
Birmingham
Summary
Dynamic and reliable professional with extensive experience as a Prisoner Custody Officer at GeoAMEY, skilled in conflict resolution and safeguarding. Proven track record in mentoring colleagues and managing sensitive information, consistently achieving high standards in challenging environments. Adept at building rapport and defusing tense situations, ensuring safety and compliance.
Overview
9
9
years of professional experience
Work History
Prisoner Custody Officer (Dual-Badged Officer)
GeoAMEY
01.2023 - Current
- Escort prisoners safely between courts, prisons, and police stations, ensuring procedures are followed at all times.
- Work in the Control Room, coordinating prisoner movements and keeping constant communication with courts, prisons, and the police.
- MMPR trained and regularly involved in managing conflict, restraints, and de-escalating difficult situations.
- Provide welfare support to vulnerable individuals, including those with mental health needs, while maintaining security.
- Trusted to take on additional duties and complex cases due to professionalism and reliability.
Marketing Assistant
GC Experia
08.2022 - 10.2022
- Represented charities such as Scope, WWF and RNID in fundraising campaigns.
- Consistently exceeded targets, achieving top salesperson in the UK two weeks in a row.
- Helped train and mentor new starters, leading seminars and sharing sales techniques.
- Built confidence in public speaking, persuasion and working with a wide variety of people.
Administrative Officer
Office of the Public Guardian
05.2021 - 08.2022
- Processed Power of Attorney applications, helping to clear a backlog of more than 80,000 cases.
- Worked with high levels of accuracy to prevent fraud and protect vulnerable people.
- Organised workloads and supported other departments, showing flexibility and teamwork.
Administrative Assistant
Her Majesty’s Prison & Probation Service
03.2019 - 02.2021
- Assisted Probation Officers, managing information for around 30 offenders a week.
- Liaised with prisons, police and social workers, dealing with sensitive and confidential cases.
- Acted as technology lead, supporting colleagues with new systems and helping transition records from paper to digital.
- Covered reception and managed busy incoming calls, often being the first point of contact for offenders and visitors.
Administrative Assistant
HM Courts & Tribunal Service
12.2018 - 02.2019
- Organised court hearings and ensured all legal documents were processed accurately.
- Helped digitise over 9,000 case files, improving efficiency.
- Dealt with members of the public and supported colleagues with day-to-day office tasks.
Senior Receptionist
Kelly’s Nationwide
02.2017 - 09.2018
- Managed recruitment and onboarding for new drivers, often 15+ per week.
- Coordinated up to 300 drivers across Birmingham and the wider UK.
- Helped introduce a new IT system, training staff and drivers, which contributed to record profits.
- Gained experience in multitasking, problem solving and working under pressure.
Education
Level 4 NVQ Diploma - Business Administration
South Birmingham College
Birmingham 04.2001 -
Skills
- Experienced in custody escorting, control room monitoring, and working with courts, prisons, and police
- Trained in MMPR, conflict resolution, physical restraint, and safeguarding
- Strong communicator, able to build rapport quickly and defuse tense situations
- Reliable and adaptable, able to make good decisions under pressure
Timeline
Prisoner Custody Officer (Dual-Badged Officer)
GeoAMEY
01.2023 - Current
Marketing Assistant
GC Experia
08.2022 - 10.2022
Administrative Officer
Office of the Public Guardian
05.2021 - 08.2022
Administrative Assistant
Her Majesty’s Prison & Probation Service
03.2019 - 02.2021
Administrative Assistant
HM Courts & Tribunal Service
12.2018 - 02.2019
Senior Receptionist
Kelly’s Nationwide
02.2017 - 09.2018
Level 4 NVQ Diploma - Business Administration
South Birmingham College
04.2001 -
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