Dynamic professional with strong communication skills and expertise in management and prioritisation. Demonstrates exceptional organisational planning and thrives under pressure to meet deadlines. Highly adaptable and flexible, seeking to leverage these skills in a challenging role that fosters growth and innovation.
Overview
6
6
years of post-secondary education
21
21
years of professional experience
Work history
Property Administrator Management
Prestige Facilities Management
Birmingham, West Midlands
2025.03 - 2026.03
Oversee daily facility management operations
Conduct property inspections across portfolios
Co-ordinate with contractors, technicians & service providers
Managing security & maintenance
Address tenant calls, resolving complaints and issues promptly
Enhanced tenant satisfaction through effective issues resolution
Streamlined communication with service providers, improving efficiency
Conducting regular inspections to maintain high property standards
Handled tenant complaints effectively, fostering a harmonious living environment.
Logistics Advisor
Barretts Logistics
Basildon, Essex
2020.09 - 2025.02
Coordinate load scheduling and collections for drivers
Facilitate premium delivery slots for customers
Address and resolve customer queries via phone
Oversee driver fleet to ensure timely deliveries
Conduct stock checks at shift, start and end
Streamlined scheduling processes improving efficiency by 20%
Enhanced customer satisfaction ratings through effective query resolution
Maintained 100% on-time delivery record for three consecutive months
Director
Titan Foodstuffs LLC
Dubai
2015.10 - 2020.07
Manage office operations, supervising a minimum of 10 staff at all times
Overseeing ALL daily activities to ensure timely product delivery across the UAE
Account management, including invoicing and collections
Promotion of social media engagement on platforms like Instagram, Facebook etc
Designing of branded products materials as well as POS materials such as leaflet, posters booklets, flyers
Organise product showcases to enhance visibility
Liaising with Governmental offices for passing of legal documents relating to products
Overseeing daily operations pertaining to delivery of all products throughout the UAE
Account Management - ensuring the creation of invoicing, chasing and collection of outstanding debts
In charge of encouraging soFacebook, Websites, etc
Planning various shows to showcase our range of products
Store Manager
EE
London
2005.04 - 2012.02
Lead and motivate staff to maximise sales and enhance team performance
Oversee staff development and promote various company products
Meet sales targets while managing store costs within company guidelines
Ensuring first class customer service, also coaching team members to align with operational goals and continuously assess store environment and key indicators for improvement
Drove staff performance achieving a 10% sales increase
Delivering training sessions, improving customer service ratings by 20%
Managed P&L ensuring profitability through strategic planning
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting