Karolina Trzeciak
LONDON
Summary
Dedicated Property Management Administrator with strengths in property inspections and maintenance coordination. Delivers exceptional customer service to tenants, ensuring satisfaction and retention. Manages rental finances and payroll inquiries, fostering positive relationships and financial accuracy.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Property Management Administrator
S&K Property Management Services LTD
LONDON, LONDON
12.2022 - Current
- Handled employee queries regarding pay, tax codes, and deductions, providing clear, informative responses to promote understanding.
- Supported HR with new hire functions, adding employee information to company databases,
- Reviewed approved hours to verify payment accuracy.
- Processed sick leave, maternity leave and bereavement forms and maintained related files.
- Tallied up holiday and sick leave time and deducted used hours or days from totals.
- Completed thorough property inspections before, during and after tenancies.
- Implemented repairs and maintained maintenance schedules to keep properties in optimum condition.
- Delivered exceptional customer service to tenants, addressing queries and concerns promptly to ensure tenant retention.
- Managed rental finances, late payments, expense record-keeping and payment processing.
- Facilitated smooth move-in and move-out processes for tenants, including inventory checks.
- Managed emergency situations, such as property damage or urgent repairs, ensuring swift resolution and minimal disruption.
- Served as main point-of-contact for employee payroll and benefits enquiries, clarifying enrollment periods and wage discrepancies.
- Coordinated with contractors and service providers to secure high-quality maintenance work at competitive prices.
- Engaged with customers to better understand needs and deliver excellent service.
- Organised lease agreement signing and property rights transfer.
Office Manager
Acorn of London
LONDON, LONDON
03.2017 - 07.2022
- Facilitated implementation of office policies and procedures to enhance organisational efficiency and streamline processes.
- Oversaw office budgets to ensure adherence to financial guidelines and objectives.
- Coordinated administrative tasks to enhance operational efficiency and streamline workflow.
- Coordinated scheduling of meetings and events to optimise logistics and enhance resource utilisation.
- Facilitated training and supervision of administrative staff to foster a collaborative workplace.
- Spearheaded procurement activities for office supplies and equipment, negotiating with vendors to secure competitive pricing and high-quality products.
- Organised filing systems to enhance document accessibility and improve information retrieval.
- Cultivated positive relationships with clients and stakeholders to enhance collaboration and trust.
- Processed office correspondence, including emails, phone calls, and mail, promptly and efficiently.
- Assisted operational property inspection teams to successfully deliver condition surveys and other professional property inspection services.
- Maintained up-to-date knowledge of building codes, legislation, and health and safety standards relevant to property inspection.
- Implemented repairs and maintained maintenance schedules to keep properties in optimum condition.
- Completed thorough property inspections before, during and after tenancies.
- Managed a portfolio of 100+ properties, coordinating maintenance, inspections, and tenant communications for optimal asset performance.
- Delivered exceptional customer service to tenants, addressing queries and concerns promptly to ensure tenant retention.
- Managed rental finances, late payments, expense record-keeping and payment processing.
Education
NVQ Level 2 - Bookkeeper
AAT
LONDON01-2023
GCSEs - GCSE
St.Josephs Catholic High School
Slough01-2013
Skills
- Property management
- Financial reporting
- Property inspections
- Maintenance planning
- Contractor coordination
- Client management
- Employee management
- Onboarding process
- Business administration
- Time management
- Decision making
- Problem solving
- Service excellence
- Microsoft Office
- Communication skills
- Staff management
Languages
English
Advanced
C1
Polish
Advanced
C1
Timeline
Property Management Administrator
S&K Property Management Services LTD
12.2022 - Current
Office Manager
Acorn of London
03.2017 - 07.2022
NVQ Level 2 - Bookkeeper
AAT
GCSEs - GCSE
St.Josephs Catholic High School