Rain Beckles

• Webshop Development and Management: Played pivotal role in development and ongoing management of company’s e-commerce platform. This includes improving user experience, increasing online sales, and maintaining effective communication with customers
• Copywriting, copyediting and proofreading for multiple marketing channels
• Marketing Materials Management: Create, update, and distribute marketing materials, ensuring alignment with strategic marketing goals and brand consistency
• Event Support: Coordinate and plan internal and external events and conferences, enhancing effectiveness of promotional activities
• Ensure that Virbac products are accurately represented on third-party sites and maintained company's website for consistency and relevance

Key Achievements:

• Successful E-Commerce Implementation: Instrumental in successful launch of company’s webshop, which continues to grow, and shows significant boost in sales and enhanced online presence
• Effective Marketing Execution: Coordinated multiple marketing projects and supported sales team with timely and effective marketing materials, directly contributing to successful promotional events and campaigns
• Train colleagues on marketing platforms and tools. Responsible for launch and maintenance of online learning platform containing CPD courses

Additional Marketing Skills and Competencies:

• Digital Marketing: Proficient in managing and optimising e-commerce platforms, understanding online customer behaviours, and implementing digital marketing strategies
• Project Management: Skilled in coordinating marketing projects, working with internal teams and external agencies to meet deadlines and achieve project goals
• Customer Engagement: Experienced in handling customer inquiries and managing expectations, enhancing overall customer satisfaction and loyalty.

• Collaborated with a local business specialising in environmentally friendly cooling solutions to create engaging promotional and product videos
• Wrote scripts, organised temporary staff, and ensured thorough understanding of product line
• Proofread and edited sales literature for company's website, producing content that remains active and reflective of brand’s voice

• Reshaped brand’s social media presence by producing high-quality content used across multiple platforms without editing
• Managed scheduling of regular posts, ensuring constant engagement with followers
• Engaged in follow-up communications with important donors for associated charities, helping to share impactful stories on social media
• Transitioned to part-time PA role, managing emails, daily tasks, and increased responsibilities within company

• Contributed to local free magazine ‘Velvet’ by writing and researching potential articles, initiating conversations, and conducting follow-up calls with sources
• Collaborated on new article ideas, enhancing magazine’s content offerings

• Supported over 1,000 cleaners in the field with effective use of the online clocking system, addressing and resolving inquiries related to pay and clocking system functionality
• Managed incoming phone calls and provided prompt responses to queries regarding pay and timekeeping, ensuring clear communication and support
• Created and maintained comprehensive Excel spreadsheets to track monthly shifts, wages, and holiday entitlements for cleaning staff
• Oversaw specific contracts by accurately inputting new employee data and ensuring meticulous record-keeping to facilitate payroll processing
• Collaborated closely with payroll department to compile and verify raw data, producing accurate payroll extracts on monthly basis
• Engaged in routine communication through emails and phone calls with various company stakeholders, fostering relationships from cleaners to executive management

Key Achievements:

• Streamlined onboarding process for new employees, enhancing accuracy of payroll data and improving overall efficiency
• Developed standard operating procedures for using online clocking system, resulting in reduced error rates and increased user satisfaction among field staff

• Supported recruitment process for mobilisation of approximately 900 roles, efficiently filling new vacancies and contributing to company’s staffing needs
• Conducted thorough CV searches to identify suitable candidates and followed up with phone calls to schedule interviews or extend job offers