Ragulan Sivarajah
London
Summary
Sports enthusiast and Business Management and Marketing graduate with experience in fast-paced operational environments requiring accuracy, organisation and attention to detail.
A passionate follower of football, tennis, boxing and UFC, with a strong understanding of sportsbook products, betting markets and customer behaviour. Experienced in managing priorities, using digital systems and maintaining high standards under pressure, and eager to build a long-term career in sportsbook operations and the iGaming industry.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Personal Shopper
Ocado
London
2025.01 - 2026.07
- Work within a high-volume dispatch operation supporting approximately 30 trailers and 180 delivery vans daily.
- Use digital systems to process, track and update customer orders accurately in a time-sensitive environment.
- Resolve operational issues quickly to minimise delays while maintaining high levels of accuracy.
- Consistently work to strict operational targets while managing changing priorities.
Global Marketing Lead
Carlson Performance International
London
2023.07 - 2025.01
- Supported international business development projects in sectors including water purification and waste management.
- Prepared presentations and briefing materials for meetings involving external partners and government representatives.
- Conducted research and organised information to support project proposals and commercial discussions.
- Coordinated activities across multiple projects, ensuring information remained accurate and up to date.
- Supported website content and digital communications to maintain clear and consistent messaging.
Marketing Specialist & Event Host
University of Westminster
London
2023.01 - 2023.04
- Coordinated the planning and delivery of a large-scale university event, managing timelines, logistics and stakeholder communication.
- Organised event activity and monitored progress against key deadlines.
- Collaborated with internal teams to ensure event objectives and delivery plans were successfully achieved.
- Supported event operations and contributed to a positive attendee experience.
Online Team Leader
Sainsbury’s
London
2022.10 - 2023.07
- Coordinated evening operations within a busy online department, ensuring deliveries remained on schedule.
- Managed competing priorities and resolved operational issues during peak trading periods.
- Managed a team of on average 25 drivers and assistants, monitoring their performance and adapted workloads to meet operational targets.
Education
BA (Hons) - Business Management and Marketing
University of Westminster
London 2020.09 - 2023.07
Skills
- Strong attention to detail with experience working accurately in high-volume, fast-paced environments
- Excellent organisational skills with the ability to prioritise multiple tasks and meet strict deadlines
- Analytical mindset with a strong interest in sports, betting markets and customer behaviour
- Customer-focused, with an understanding of sportsbook user expectations and engagement
SPORTS & BETTING KNOWLEDGE
- Creator and host of Elastico TV, an independent football podcast covering the Premier League, UEFA Champions League and major football storylines.
- Lifelong follower of football, basketball, tennis, Formula 1, boxing, UFC and darts, with strong knowledge of UK and international sporting events.
- Active user of UK and European sportsbook platforms, with a strong understanding of betting markets, in-play betting, settlements, customer behaviour and the end-to-end sportsbook journey.
- Passionate about analysing sporting events, betting trends and sportsbook products, with a keen interest in promotions, customer engagement and user experience.
Timeline
Personal Shopper
Ocado
2025.01 - 2026.07
Global Marketing Lead
Carlson Performance International
2023.07 - 2025.01
Marketing Specialist & Event Host
University of Westminster
2023.01 - 2023.04
Online Team Leader
Sainsbury’s
2022.10 - 2023.07
BA (Hons) - Business Management and Marketing
University of Westminster
2020.09 - 2023.07