Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rafferty O'Rourke

Almancil

Summary

I am an Irish national with Portuguese residency, living in the Algarve, for more than 3 years. I was educated full-time at Eton College in Windsor. My education has given in me a strong work ethic and a commitment to excellence, making me a great candidate for a position at The Shack Restaurant.

While studying at Eton College, I gained valuable experience in hospitality. I worked on Harley Street in the UK, where I served Champagnes, teas, and coffees to guests. This job required high standards of service and attention to detail. Additionally, I worked in other high-end lounges during the summer holidays, where I developed my skills in providing excellent customer service in busy environments.

My background in high-end service, combined with my education, gives me confidence in my ability to contribute positively and take good care of all the customers at The Shack Restaurant. Being Irish with an English education helps me understand what customers expect, allowing me to provide excellent service that encourages them to return time and time again. I am highly motivated and excited about bringing my experience to The Shack Restaurant and helping to create a welcoming atmosphere for all guests.

Overview

2
2
years of professional experience

Work History

Head Of Patient Concierge

YourDentist Of Harley Street
06.2023 - 08.2023
  • In charge of making a patient's visit to the dental practice as comfortable and convenient as possible
  • Meeting and greeting customers to the 5 star lounge where I would serve champagne, teas and coffees.
  • Responsible for organising patients' hotels and transport
  • Organized patient diary (booking appointments and handling payments)
  • Answered booking inquiries.
  • Welcomed guests at reception, providing friendly and professional service.
  • Worked closely with guests, celebrities and VIPs, showing extreme professionalism and respect for privacy.
  • Facilitated concierge desk operations, answering phones and addressing guest concerns.
  • Maintained impeccable personal appearance, upholding company reputation.
  • In charge of patient lounge - I was responsible for ensuring patient’s comfort during their stay.

Covid Lab Testing Co Ordinator

CovidTestingDirect.com
01.2022 - 08.2022
  • Oversaw the Covid testing process to ensure practices conformed to Public Health England requirements
  • Setup Covid testing sites in hotels and airports across the UK
  • Tested for Netflix, Beoing, Hollywood actors and actresses, Sky TV as well as the company's high profile business clientele
  • Processed PCR tests
  • Sent results and 'fit to fly' certificates to clients.
  • Drove company growth with proactive mindset and results-oriented plans for business operations.
  • Oversaw work of administrative staff supporting operations and facilitated key cross-functional collaboration.
  • Modelled business processes to identify strengths, weaknesses and opportunities for improvement.

Head Of IT

Ohyo Ltd
06.2021 - 09.2021
  • Website design and server management
  • Providing training to new employees
  • Overseeing technological operations and evaluating them according to established goals
  • Building and setting up IT systems and computers
  • Analyzing the business requirements of all departments to determine their technological needs.
  • Reported regularly on project data and kept leadership informed of progress.
  • Established operational priorities to guide department activities.

Education

A Levels (Competed) - History, Design & Technology, Economics

Eton College
2024

GCSE -

Eton College
01.2022

Skills

  • Good analytical and planning skills
  • Good accuracy and attention to details
  • Excellent problem analysis
  • Excellent judgement according to the situation
  • Fast learner - As my past experiences were often in fields where I had little familiarity it was imperative that I was able to quickly learn what was required of my job and complete tasks to the best of my ability
  • Sales
  • Social media networking
  • Community relations
  • Quality Assurance
  • Guest experiences
  • Hospitality
  • Valet services
  • Customer Service
  • Training and mentoring
  • VIP services
  • Team supervision

Languages

English
First language
Portuguese
Beginner
A1
Russian
Beginner
A1

Timeline

Head Of Patient Concierge

YourDentist Of Harley Street
06.2023 - 08.2023

Covid Lab Testing Co Ordinator

CovidTestingDirect.com
01.2022 - 08.2022

Head Of IT

Ohyo Ltd
06.2021 - 09.2021

A Levels (Competed) - History, Design & Technology, Economics

Eton College

GCSE -

Eton College
Rafferty O'Rourke