Rafay Tariq
Day Trader
Leicester,Leicestershire
Summary
Motivated customer service professional with a diverse background and a proven ability to thrive in dynamic, collaborative environments. Committed to delivering results through effective problem-solving and a positive ' can- do' attitude. Eager to leverage my sales expertise and dedication to customer satisfaction to contribute to new challenges. Experienced in managing high-volume tasks with strong prioritization and time-management skills, consistently meeting and exceeding customer expectations and sales targets.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Vehicle Sales
Private
Leicester
08.2019 - Current
- Purchasing and reselling Used vehicles.
- Diagnosis of vehicle using specialist equipment.
- Working with close group of friends and mechanics to identify and rectify mechanical issues.
- Managing and uploading Vehicle listing on various platforms.
- Working with potential customers by phone and in person.
Vehicle Hire and Private Hire Driver
Free Contractor
Multiple
04.2024 - 10.2024
- Ensured passenger satisfaction by providing excellent customer service.
- Maintained vehicle cleanliness to enhance the comfort of passengers.
- Improved safety standards with regular vehicle inspections and maintenance.
- Learnt Self Employment taxes calculation and record keeping
- Gained experienced in managing a Private limited company as one of the directors in subletting hired cars and arranging hire agreements, insurance policies, service schedules and managing finance relating to payments.
Security Officer
Rhenus Warehousing Solutions Lutterworth
Lutterworth
10.2022 - 04.2024
- Maintained order by monitoring CCTV screens and reporting suspicious activities.
- Upheld strict access and egress controls for ensuring site security.
- Responded to alarms, ensuring minimal disruption to operations.
- Patrolled premises regularly, contributing to a safe work environment.
- Adhering to Search and internal policies.
- Liaising with managers relating to different concerns.
- Coordinated with other officers on shift changes smoothly and effectively.
- Worked at multiple sites under the same management.
Security Officer
Bidvest Noonan
Rugby
03.2022 - 10.2022
- Maintained order by monitoring CCTV screens and reporting suspicious activities.
- Upheld strict access controls for ensuring building security.
- Responded to alarms, ensuring minimal disruption to operations.
- Patrolled premises regularly, contributing to a safe work environment.
- Adhering to Search and internal policies.
Customer Service Advisor
Hastings Direct
Leicester
12.2019 - 03.2022
- Joined Hastings Direct as a Renewal Specialist and subsequently trained in New Business Sales, Customer Service and Complaints Handling.
- Coached newcomers and existing team members; both in sales and customer service roles, enhancing team performance and knowledge.
- Engaged in ongoing training to adapt to changing processes, supporting my career development.
- Developed and implemented effective retention strategies, providing exceptional customer service while promoting new business policies with clarity and patience.
- Consistently exceeded expectations for key performance indicators (KPIs), setting new benchmarks for service excellence. Received 5/5 reviews from customers and management for outstanding service delivery.
- Assisted customers with DTMF payments and effectively managed complaints and difficult interactions to ensure customer satisfaction.
- Demonstrated effective management of client accounts, maintaining accurate records and fostering strong customer relationships.
- Quickly learned and adapted to new software (Guidewire) and collaborated with my team leader to develop workarounds for software bugs, earning personal commendations from management, including the Operations Manager.
- Managed time effectively to meet departmental goals while providing continuous feedback on process improvements.
- Awarded "Best Newcomer" in the department for outstanding performance during the first year.
- Expanded expertise by receiving training and delivering service in car, bike, and van insurance from the home department.
- Handled high volume of calls daily for faster issue resolution.
- Built rapport with clients through empathetic handling of concerns.
- Responsibly up-selling.
Customer Service
AL- Feena Lounge And Grill
Leicester
02.2018 - 11.2019
- Served customers promptly and professionally, ensuring a positive experience in a competitive market.
- Greeted customers warmly upon arrival, creating a welcoming environment.
- Addressed and resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.
- Maintained clean and organised work place.
- Performed cashier duties, including balancing and end-of-day banking.
- Delivered exceptional customer service to differentiate the business from competitors and foster customer retention.
Customer Service Representative
Domino's Pizza Group
Leicester
02.2016 - 02.2018
- Improved customer satisfaction by effectively handling of customer inquiries by phone and in person.
- Managed a very high volume of inbound calls for order entry and quick resolution of customer complaints.
- Demonstrated exceptional efficiency by successfully working in nearly all outlets in Leicester, receiving multiple verbal commendations throughout my tenure. Adapted quickly to diverse roles and environments, collaborating effectively within various small teams.
- Ensured smooth running of operations with preparation of End of Day reports.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Trained new hires for improved productivity and efficiency on the job floor.
- Participated in team meetings sharing best practices for improving service delivery.
- Performed administrative duties contributing towards smooth store operations.
Customer Service/ Cashier
Euro Garages
05.2017 - 10.2017
- Conducted efficient scanning of items and processed cash and card transactions with accuracy to enhance customer experience.
- Balanced till at the end of each shift, ensuring accuracy in financial reporting.
- Maintained high standards of cleanliness and organization within the store to create a welcoming environment for customers.
- Delivered exceptional customer service, contributing to the company’s reputation for quality and reliability.
- Ensured the proper functioning of equipment by regularly monitoring and recording readings from various appliances in the store.
- Maintained accurate and up-to-date records, including temperature logs, to ensure compliance with health and safety standards.
Customer Service/ Cashier
Santhi Resturant
Leicester
09.2015 - 01.2016
- Ensured customer satisfaction by providing efficient and friendly service.
- Handled cash and online transactions for purchases .
- Enhanced customer experience with a positive attitude and patience.
- Maintained clean work area to ensure safety and organisation.
Customer Service/ Cashier
Tangoe Resturant Leicester
Leicester
08.2015 - 10.2015
- Ensured customer satisfaction by providing efficient and friendly service.
- Handled cash and Online transactions for purchases.
- Enhanced customer experience with a positive attitude and patience.
- Maintained clean work area to ensure safety and organisation.
Education
NVQ Level 3 - Data Analysis
Learn Tech
Leicester 11.2024 -
NVQ Level 2 - Data Science
University of Manchester/ Hyperion Dev
Leicester 01.2022 - 01.2023
A-Levels in Biology - undefined
WQE and Regent College Group
01.2016 - 01.2017
Certificate of higher education in Business Management - undefined
WQE and Regent College Group
01.2017 - 01.2018
Certificate of higher education in Sports Management - undefined
WQE and Regent College Group
01.2017 - 01.2018
GCSE in Mathematics - undefined
WQE and Regent College Group
01.2016 - 01.2017
GCSE in English - undefined
WQE and Regent College Group
01.2016 - 01.2017
GCSE in Chemistry - undefined
WQE and Regent College Group
01.2016 - 01.2017
GCSE in Physics - undefined
WQE and Regent College Group
01.2016 - 01.2017
Skills
- Customer Service
- MS Word, Excel, Outlook etc
- Customer Care and Complaints
- Call Center
- Sales
- Forward Thinking
- Bilingual
- Security
- Typing
- Organizational Skills
- Reliable
- Insurance
- Vehicle sales
- Sales strategies
- Talented salesperson
- Complex Problem Solving
Certification
- SIA Door Supervisor Licence, 01/01/22, 01/01/25
- Level 3 First Aid Certification, 01/01/22, 01/01/25
- Private Hire Driver, 19/02/2027
Languages
English
Fluent
Urdu
Native
Punjabi
Fluent
French
Beginner
Affiliations
- Automotive
- Badminton
- Software Development
Accomplishments
- Best Newcomer Award Hastings Direct.
- Secured 9th Position out of 969 students- Hyperion Dev
References
References available upon request.
Timeline
NVQ Level 3 - Data Analysis
Learn Tech
11.2024 -
Vehicle Hire and Private Hire Driver
Free Contractor
04.2024 - 10.2024
Security Officer
Rhenus Warehousing Solutions Lutterworth
10.2022 - 04.2024
Security Officer
Bidvest Noonan
03.2022 - 10.2022
NVQ Level 2 - Data Science
University of Manchester/ Hyperion Dev
01.2022 - 01.2023
Customer Service Advisor
Hastings Direct
12.2019 - 03.2022
Vehicle Sales
Private
08.2019 - Current
Customer Service
AL- Feena Lounge And Grill
02.2018 - 11.2019
Customer Service/ Cashier
Euro Garages
05.2017 - 10.2017
Certificate of higher education in Business Management - undefined
WQE and Regent College Group
01.2017 - 01.2018
Certificate of higher education in Sports Management - undefined
WQE and Regent College Group
01.2017 - 01.2018
Customer Service Representative
Domino's Pizza Group
02.2016 - 02.2018
A-Levels in Biology - undefined
WQE and Regent College Group
01.2016 - 01.2017
GCSE in Mathematics - undefined
WQE and Regent College Group
01.2016 - 01.2017
GCSE in English - undefined
WQE and Regent College Group
01.2016 - 01.2017
GCSE in Chemistry - undefined
WQE and Regent College Group
01.2016 - 01.2017
GCSE in Physics - undefined
WQE and Regent College Group
01.2016 - 01.2017
Customer Service/ Cashier
Santhi Resturant
09.2015 - 01.2016
Customer Service/ Cashier
Tangoe Resturant Leicester
08.2015 - 10.2015
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