Samantha Kemp-Brown

• Increased vehicle sales by developing and implementing effective sales strategies tailored to customer needs.
• Liaised with vehicle sales representatives to review sales versus objectives, needs and growth opportunities and resolve customer complaints.
• Increased vehicle sales by effectively communicating key features and benefits to potential clients.
• Maintained up-to-date knowledge of industry trends and regulations affecting pre-owned vehicle sales.
• Boosted customer satisfaction by effectively addressing and resolving complaints related to used vehicle sales.
• Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
• Ensured ongoing compliance with federal regulations regarding vehicle sales procedures, avoiding potential legal issues.
• Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.

• Developed customized reports for management, providing valuable insights into trends, anomalies, and opportunities for improvement in the billing process.
• Processed and verified invoices to secure accuracy of billing information.
• Developed and maintained billing procedures to make timely payments.
• Disbursed petty cash by recording entries and verifying documentation.
• Continuously updated billing policies and procedures, ensuring that the department remained agile in response to evolving business needs.
• Reconciled accounts receivable to general ledger.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Reduced late payments through consistent communication with clients and proactive problem-solving efforts.
• Handled account payments and provided information regarding outstanding balances.
• Interacted with customers to resolve billing disputes and respond to inquiries.
• Entered and maintained billing information in company internal databases for accessibility.
• Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.

Write what you did!

• Managed back-office sales team through coaching and sales technique training.
• Used [Software] to document sales activities and sales pipelines.
• Handled account payments and provided information regarding outstanding balances.
• Reduced late payments through consistent communication with clients and proactive problem-solving efforts.
• Interacted with customers to resolve billing disputes and respond to inquiries.
• Entered and maintained billing information in company internal databases for accessibility.
• Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.