Rafael O Brasil
London
Summary
I'm a disciplined, solution-orientated & customer service professional with a flair for building relationships & finding innovative solutions to business & customer problems. Excels at fast & effective learning, engaging diverse audiences, building on ideas to create a vision for business success & pursuing continuous professional & personal development. Currently seeking a business or organization where great communication skills, the ability to build rapport at all levels & a consistently optimistic outlook will add immediate value.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Founder
Fox Consultancy
London, London
07.2023 - Current
- Creating unique experiences for customers
- Reducing operator costs
- Improving spend per head
Event Bar Manager
Rolls-Royce - Festival of Speed - GoodWood
Ports
07.2023 - 07.2023
- Planning, setting up, and dismounting the bar.
- Staff training on daily stock and SOPs.
Holding General Manager
The Hillgate - Inda Pubs
London
04.2022 - 07.2023
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Oversaw bar refurbishment, currently planning building refurbishment.
Waiter
Temper SteakHouse
London, London
12.2021 - 04.2022
General Manager
Queen Elizabeth Hostel & Pub
London
02.2020 - 12.2021
- Securely operate the hostel without interruption during COVID-19 by converting the hostel into private rooms and ensuring all government guidelines were in place. Also successfully reversed back into hostel model.
- Implemented Epos POS on bar, including creating layout and items, expanded menu list, and increasing profit..
Floor Supervisor
Haven Rooftop
Manhattan, United States of America
07.2019 - 12.2019
- Provided a first-class customer experience in a luxury rooftop oasis in the heart of Manhattan.
Junior Event Manager
Luton Hoo 5* Hotel
Luton, Bedfordshire
11.2017 - 06.2019
- Created a new induction training package for new employees to embed values & vision alongside the knowledge.
- Organized formal fine dining experiences for up to 80 guests and high-quality buffets for up to 150 guests.
- Supervised events with 450+ guests and gained recognition for exceptional troubleshooting/problem-solving.
Assistant General Manager
Kerubim Bar
Sao Paulo, Brazil, Brazil
01.2014 - 07.2017
- Learnt the intrinsic value of deep work
- Built relationships with potential customers and successfully secured numerous new events for the venue.
- Developed a quality training package and took the lead in delivering induction training for new recruits.
Skills
- Rapport building
- Diverse communicator
- Adept conversation starter
- Confident negotiator
- Creative problem-solving
- Network & team building
- Relationship management
- Developing goals & vision
- Strong IT competency
- Confident & competitive
- Strategic consultancy
- Revenue growth
- Multilingual
- Communication skills
- Time management
Certification
- Supervisor Academy | Luton Hoo Training
- Champagne Training | Luton Hoo Training
- Wine Training | Luton Hoo Training
- APLH Personal Licence Training Course
- Wine training | Jeroboams
- WSET Wine LV.2 (Pass)
- WSET Spirits LV.2 (Distinction)
- First Aider - British Red Cross
- Level 3 Food Hygiene and Safety in Catering
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
The difficulty done instantly,
Impossible, just a little bit longer,
Miracles? By appointment, only!
Timeline
Founder
Fox Consultancy
07.2023 - Current
Event Bar Manager
Rolls-Royce - Festival of Speed - GoodWood
07.2023 - 07.2023
Holding General Manager
The Hillgate - Inda Pubs
04.2022 - 07.2023
Waiter
Temper SteakHouse
12.2021 - 04.2022
General Manager
Queen Elizabeth Hostel & Pub
02.2020 - 12.2021
Floor Supervisor
Haven Rooftop
07.2019 - 12.2019
Junior Event Manager
Luton Hoo 5* Hotel
11.2017 - 06.2019
Assistant General Manager
Kerubim Bar
01.2014 - 07.2017
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