Shauna Leah Jade Leonard
Folkestone,UK
Summary
Dynamic and versatile professional with a diverse skill set spanning art, fitness, health & wellbeing and customer service. Expertise in acrylic paintings, digital art, and pyrography, complemented by strong marketing strategies and inventory management skills. Proven track record in client motivation and training program development as a fitness professional. Adept at managing shipping logistics, order management, and key holder responsibilities. Demonstrates exceptional creativity, problem-solving abilities, and adaptability in fast-paced environments, self motivated and focus on achieving targets and delivering excellent customer service. Committed to continuous learning in public/ patient health, nutrition and wellbeing as well as new skills acquisition, while maintaining a well-presented and polite demeanour.
Driven individual bringing strong organisational skills and keen ability to learn quickly, complemented by excellent communication and teamwork abilities. Demonstrated proficiency in nutritional knowledge and customer service, ensuring well-rounded approach to dietary needs, and proactive in delivering tailored advice that helps a customer feel confident in their choice. Passionate and committed to making positive impact on patient health and wellness within a health professional role.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Founder
Prey Eagle Artistry
Folkestone
06.2022 - 01.2026
- Established and currently manage Prey Eagle Artistry, an Etsy business.
- Operate from my home in Folkestone, specialising in crafting custom designs on skateboard decks, creating intricate pyrography art pieces, painting glass coasters, and curating a unique selection of candles.
- Oversee all facets of business operations for three years.
- Acquired a diverse array of skills covering various artistic mediums such as acrylic painting, woodworking pyrography, and digital art creation.
- Devised and implemented effective marketing strategies utilizing social media and targeted promotions to enhance sales and boost customer engagement.
- Administered inventory, order management, and shipping logistics to guarantee timely delivery of products, ensuring high-quality standards through the selection of premium resources.
- Cultivated personal growth by developing valuable attributes such as confidence, problem-solving abilities, time management, and authentic self-expression through art.
- Embraced experimentation with different mediums, fostering creative freedom and growth.
Gym instructor
Folkestone sports centre
Folkestone
09.2023 - 06.2024
- Evaluated new members' fitness levels.
- Conducted gym inductions for patrons.
- Demonstrated proper exercise techniques.
- Educated and inspired clients towards achieving fitness goals.
- Tracked and monitored clients' progress meticulously.
- Facilitated communication between clients to enhance their experience.
- Maintained gym equipment and ensured cleanliness.
- Updated client records regularly.
- Provided assistance to individuals with disabilities.
- Enhanced and refined various skills, including communication, time management, teaching, and patience.
- Inspired others, becoming more adaptable and knowledgeable.
- Tailored exercise regimens to meet individual client needs, while maintaining motivation throughout their fitness journey.
- Assisted clients with nutritional guidance and crafted personalised meal plans.
- Established rapport with a diverse range of individuals.
- Supported clients with disabilities, including those with autism, Down's syndrome, and cerebral palsy, to engage them in physical activities and promote a healthy lifestyle.
Manager
Teastones/Boba Hippy
Folkestone
01.2022 - 03.2023
- Acted as key holder for the Folkestone shop operations.
- Responsible for the daily opening and closing of the shop.
- Conducted stock takes to ensure inventory accuracy.
- Arranged and maintained attractive window displays.
- Prepared bubble tea stations each morning for service.
- Ensured cleanliness and sanitation of the premises.
- Trained and oriented new staff members on operational procedures.
- Processed orders with efficiency and courtesy.
- Engaged with customers, delivering exceptional service and increasing satisfaction.
- Upsold products effectively to boost revenue.
- Handled cash transactions accurately at the end of the day.
- Adapted to diverse customer needs and various on-the-job situations.
- Demonstrated self-directed leadership.
- Acquired a vast range of new skills, including management techniques, customer interaction, and high-pressure situational management.
- Developed the ability to multi-task and adjust to collaborative team or independent work, flexibly adapting to immediate challenges.
Bar staff
Hythe Imperial
Hythe, Kent
08.2020 - 08.2021
- Prepared and served cocktails to patrons.
- Managed the opening and closing procedures of the bar.
- Taken food and drink orders promptly and efficiently.
- Provided room service to guests.
- Thrived in a high-paced, demanding work environment.
- Trained new team members on bar service protocols.
- Maintained cleanliness and sanitisation standards throughout the bar area.
- Enforced COVID-19 restrictions to ensure customer safety.
- Demonstrated self-reliance while performing under pressure.
- Executed barrel changes and ensured stock levels were sufficient.
- Functioned as a coffee barista proficiently.
- Handled membership services and discounts.
- Authenticated event operations, increasing customer satisfaction.
- Customized customer service approaches for individuals with disabilities.
- Gained extensive experience in cocktail mixing, room service, and large events, such as weddings.
- Demonstrated the ability to work efficiently under pressure, both individually and within a team.
- Recognised the importance of detail orientation, multi-tasking effectively, and exhibiting creativity in cocktail presentation.
Waiter/Bar staff
Pullman and Market Square
Folkestone
11.2019 - 03.2020
- Managed the delivery of food to tables.
- Processed customer orders expeditiously.
- Received phone calls for bookings and addressed enquiries.
- Executed bar close-down procedures efficiently.
- Prepared cocktails on demand.
- Served as a coffee barista during busy hours.
- Handled dishwashing operations effectively.
- Maintained high cleanliness and sanitisation standards throughout the work area.
- Functioned well in a demanding and fast-paced environment.
- Demonstrated independence while working under pressure.
- Tailored customer service to meet the needs of individuals with difficulties or special requirements.
- Gained invaluable experience in maintaining high efficiency and teamwork in a bustling setting.
- Acquired enhanced knowledge of vegan and gluten-free recipes and drink options.
- Increased expertise in variations of coffee and cocktails, as well as healthy meal options.
Education
GCSE - English
The Folkestone Academy
Folkestone 01.2014 - 1 2016
GCSE - Maths
The Folkestone Academy
Folkestone 01.2014 - 1 2016
GCSE - Science (core)
The Folkestone Academy
Folkestone 01.2014 - 1 2016
GCSE - Science Additional
The Folkestone Academy
Folkestone 01.2014 - 1 2016
GCSE - Home Economics Child Care
The Folkestone Academy
Folkestone 01.2014 - 1 2016
NCFE Level 2 - Creative Art Studies and Design
The Folkestone Academy
Folkestone 01.2014 - 1 2016
Pearson BTEC Level 2 First Award NAF - Sport
The Folkestone Academy
Folkestone 01.2014 - 1 2016
Community Action, Try Angle Award - undefined
Folkestone 01.2014 - 5 2016
Volunteering, vInspired Awards - undefined
Folkestone 01.2014 - 1 2016
Level 2 - Nutrition for Diabetes
Future Fit
Folkestone 01.2022 - 1 2023
Level 2 - Nutrition and Weight Management
Future Fit
Folkestone 01.2022 - 1 2023
Level 2 - Nutrition for Sport and Exercise
Future Fit
Folkestone 01.2022 - 1 2023
Level 2 - Coaching Online
Future Fit
Folkestone 01.2022 - 1 2023
Level 2 - Anatomy and Physiology
Future Fit
Folkestone 01.2022 - 1 2023
Level 2 - Health and Welfare
Future Fit
Folkestone 01.2022 - 1 2023
Level 2 - Gym Instructing
Future Fit
London 01.2023 - 1 2023
Level 3 - Personal Training
Future Fit
London 01.2022 - 1 2024
Level 4 RSPH - Nutrition
Future Fit
Folkestone 01.2024 - 01.2026
Level 5 - Nutrition
Future Fit
Folkestone 01.2024 - 01.2026
Skills
- Acrylic paintings
- Pyrography
- Digital art
- Marketing strategies
- Inventory management
- Order management
- Shipping logistics
- Gym inductions
- Demonstrating exercises
- Client progress tracking
- Nutritional information
- Personalized meal plans
- Key holder responsibilities
- Stock take
- Window displays
- Bubble tea preparation
- Cash handling
- Cocktail making
- Room service
- Coffee barista
- Bar close down
- Vegan food knowledge
- Gluten-free recipes
- Anatomy and Physiology
- Strength and Conditioning
- Resin work
- Fitness professional
- Member participation
- Client motivation
- Training program development
- Nutrition understanding
- Outgoing
- Adventurous
- Hardworking
- Adaptability
- New skills acquisition
- Well presented
- Polite
- Customer service
- Confidence
- Problem solving
- Time management
- Self-expression
- Creativity
- Communication
- Teaching
- Patience
- Flexibility
- Rapport building
- Management
- Leadership
- Teamwork
- Working under pressure
- Multi-tasking
- Quick thinking
- Attention to detail
- Interpersonal skills
- Planning activities
- Prioritising jobs
Certification
- Nutrition for diabetes level 2 Future fit
- Nutrition and weight management level 2 Future fit
- Nutrition for sport and exercise level 2 Future fit
- Coaching online Future fit
- Anatomy and physiology level 2 Future fit
- Health and welfare Future fit
- Level 2 Gym Instructing Future fit
- Level 3 Personal Training Future fit
- Level 2 men and women's hairdressing VRQ diploma Canterbury College
- Level 3 hairdressing VCTC diploma Canterbury College
- CVQO Pearson BTEC Level 1 Teamwork, Personal Skills and Citizenship in Youth Organisations Army Cadets
- Try Angle Award - Community Action 2014
- NCFE Level 2 in creative art studies and design The Folkestone Academy
- Pearson BTEC Level 2 First Award NAF in sport The Folkestone Academy
Languages
English
Native
Timeline
Level 4 RSPH - Nutrition
Future Fit
01.2024 - 01.2026
Level 5 - Nutrition
Future Fit
01.2024 - 01.2026
Gym instructor
Folkestone sports centre
09.2023 - 06.2024
Level 2 - Gym Instructing
Future Fit
01.2023 - 1 2023
Founder
Prey Eagle Artistry
06.2022 - 01.2026
Manager
Teastones/Boba Hippy
01.2022 - 03.2023
Level 2 - Nutrition for Diabetes
Future Fit
01.2022 - 1 2023
Level 2 - Nutrition and Weight Management
Future Fit
01.2022 - 1 2023
Level 2 - Nutrition for Sport and Exercise
Future Fit
01.2022 - 1 2023
Level 2 - Coaching Online
Future Fit
01.2022 - 1 2023
Level 2 - Anatomy and Physiology
Future Fit
01.2022 - 1 2023
Level 2 - Health and Welfare
Future Fit
01.2022 - 1 2023
Level 3 - Personal Training
Future Fit
01.2022 - 1 2024
Bar staff
Hythe Imperial
08.2020 - 08.2021
Waiter/Bar staff
Pullman and Market Square
11.2019 - 03.2020
GCSE - English
The Folkestone Academy
01.2014 - 1 2016
GCSE - Maths
The Folkestone Academy
01.2014 - 1 2016
GCSE - Science (core)
The Folkestone Academy
01.2014 - 1 2016
GCSE - Science Additional
The Folkestone Academy
01.2014 - 1 2016
GCSE - Home Economics Child Care
The Folkestone Academy
01.2014 - 1 2016
NCFE Level 2 - Creative Art Studies and Design
The Folkestone Academy
01.2014 - 1 2016
Pearson BTEC Level 2 First Award NAF - Sport
The Folkestone Academy
01.2014 - 1 2016
Community Action, Try Angle Award - undefined
01.2014 - 5 2016
Volunteering, vInspired Awards - undefined
01.2014 - 1 2016