RAED ALGHAMDI
Customer Service Supervisor
Dammam
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Customer Service Supervisor
Saudi Ground Services
Dammam
2018.05 - Current
- Handling All Turkish Airlines flights since May2018.
- Respond professionally to passengers request's
- Full knowledge of Quick Check in System.
- Brief all counter agents before each flight regarding the flight requirements and special needs.
- Make sure that all counter agents has meet the passengers requests.
- Checks compliance with all safety and security procedures.
- Trained all new agents for the Quick check in system and Turkish Airlines requirements.
Customer Service Agent
Saudi Ground Services
Dammam
2014.05 - 2018.04
- Dealing with passengers enquiries about flight departure and arrivals.
- Greetings and check-in passengers with their baggage's for the reacted flight.
- Asking passenger security questions.
Education
High School Diploma -
Nokhbat Alajyal
Dammam, Saudi Arabia 2009.01 - 2011.12
Skills
Customer Service
Communication
Problem-Solving
Time Management
Computer Skills
Certification
Dangers Goods-CAT 9
Timeline
Customer Service Supervisor
Saudi Ground Services
2018.05 - Current
Customer Service Agent
Saudi Ground Services
2014.05 - 2018.04
Dangers Goods-CAT 9
2014-02
Airside Safety Awareness
2014-02
High School Diploma -
Nokhbat Alajyal
2009.01 - 2011.12