Riley Cox

Purpose of the role:

• Motivate and inspire the shop floor team to maximise sales and provide exemplary customer service.

Responsibilities:

• Lead the shop floor team by example in all departments including Health and Bodycare, Household, Produce, Alcohol General Shop Trade and the Cafe.
• Ensured team members upheld highest standards of timekeeping, work ethic and reported any issues to the management team.
• Responsible for the appearance of the shop, overseeing daily shop walks and stock takes.
• Delivered excellent and friendly customer service in a busy environment.
• Maintained security of the shop through keeping CCTV records and incident reports.
• Managed the tills, cash handling, customer complaints and refunds.
• Provided a safe and clean environment in line with food hygiene, health and safety and fire safety regulations.
• Responsible for opening and closing the shop, ensuring safe locking and security of the building is upheld.
• Carried out daily orders and invoiced deliveries.

Purpose of the role:

• A voluntary role for a charity managing a busy cafe on Gloucester Road, grew a team of volunteers from five team members to over twenty-five including bakers, chefs and Front of House volunteers.

Responsibilities:

• Ensured weekly rotas were prepared, organised and delivered for a large team of volunteers.
• Trained new volunteers and assessed skill levels to create appropriate teams for each shift.
• Achieved five-star Food Safety Hygiene through upholding excellent standards and record-keeping.
• Delivered excellent customer service, with positive recognition in a Bristol Post article during tenure.
• Increased fiscal takings for the cafe from 2022-24 by 40% through the introduction of a new menu and improved customer service training.
•