Overview
Work History
Education
Skills
Timeline
Generic

Radith De Silva

Ipswich

Overview

30
30
years of professional experience
2
2
years of post-secondary education

Work History

Operational Manager

Mr Kavindra Dasanayaka
12.2015 - 03.2023
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Increased profit by streamlining operations.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.

Retail Sales Assistant

Sri Lanka Insurance Cooperation
Colombo
02.1997 - 08.1997
  • Increased sales by offering advice on purchases and promoting additional products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Bar Manager

Triton Hotel
Ahungalla
04.1994 - 01.1996
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Closed out cash register and prepared cashier report at close of business.

Steward

Triton Hotel
Ahungalla
02.1993 - 04.1994
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Assisted servers by providing glassware and utensils to guests.
  • Greeted guests and asked open-ended questions to help determine needs and offer options.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.

Education

Master of Arts - Defence Studies

University of Kelaniya
Sri Lanka
01.2009 - 12.2009

Master of Science - Art And Science of Warfare

National Defence University
Islamabad, Pakistan
06.2011 - 06.2012

Skills

Risk analysis and management

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Timeline

Operational Manager

Mr Kavindra Dasanayaka
12.2015 - 03.2023

Master of Science - Art And Science of Warfare

National Defence University
06.2011 - 06.2012

Master of Arts - Defence Studies

University of Kelaniya
01.2009 - 12.2009

Retail Sales Assistant

Sri Lanka Insurance Cooperation
02.1997 - 08.1997

Bar Manager

Triton Hotel
04.1994 - 01.1996

Steward

Triton Hotel
02.1993 - 04.1994

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Radith De Silva