Radith De Silva
Ipswich
Overview
30
30
years of professional experience
2
2
years of post-secondary education
Work History
Operational Manager
Mr Kavindra Dasanayaka
12.2015 - 03.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
Retail Sales Assistant
Sri Lanka Insurance Cooperation
Colombo
02.1997 - 08.1997
- Increased sales by offering advice on purchases and promoting additional products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Bar Manager
Triton Hotel
Ahungalla
04.1994 - 01.1996
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Improved customer service rankings by resolving issues quickly and accurately.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Closed out cash register and prepared cashier report at close of business.
Steward
Triton Hotel
Ahungalla
02.1993 - 04.1994
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Assisted servers by providing glassware and utensils to guests.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
Education
Master of Arts - Defence Studies
University of Kelaniya
Sri Lanka 01.2009 - 12.2009
Master of Science - Art And Science of Warfare
National Defence University
Islamabad, Pakistan 06.2011 - 06.2012
Skills
Risk analysis and management
Work flow planning
Performance Evaluations
Cross-functional communications
Negotiation
Staff Management
Report generation
[Type] operations oversight
Operations management
Strategic partnerships
Customer relations specialist
Superb time management skills
Risk management
Timeline
Operational Manager
Mr Kavindra Dasanayaka
12.2015 - 03.2023
Master of Science - Art And Science of Warfare
National Defence University
06.2011 - 06.2012
Master of Arts - Defence Studies
University of Kelaniya
01.2009 - 12.2009
Retail Sales Assistant
Sri Lanka Insurance Cooperation
02.1997 - 08.1997
Bar Manager
Triton Hotel
04.1994 - 01.1996
Steward
Triton Hotel
02.1993 - 04.1994