Radhaka Rai

Acted as primary contact for resident enquiries, delivering timely information and responses.

Managed case assignments to Homeownership Compliance Specialists and Team Leaders, overseeing all inboxes.

Raised purchase orders with accurate coding, ensuring timely invoice payments.

Processed service requests for residents, collecting fees on schedule in accordance with Peabody's SLAs.

Supported delivery of services including Right to Buy/Acquire, remortgaging, alterations, and lease extensions.

Utilised systems such as IPOS, HM Land Registry, EDMS, Bizvu, Genesys, and CRM effectively.

Checked tenant eligibility for Right to Buy and Right to Acquire schemes.

Allocated management packs to specialists after conducting thorough initial enquiries.

• Providing first class customer service via email, phone, and social media.
• Extensive knowledge of rent, part ownership and purchase.
• Dealing with routine enquiries such as staircasing, resales, home improvements, and lease extensions.
• Ensuring that enquiries are sent to the relevant teams and records are kept on CRM.
• Designed email templates for training purposes.
• Trained colleagues joining the Digital Team.
• Planning the weekly rota schedule for the team.
• Updating the statistics / figures on the team spreadsheet.
• Continually updating customer databases, ensuring compliance with GDPR.
• Processing complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
• Providing information on social rent, key worker schemes, sheltered housing and mutual exchange.

• Provided first class customer service through a range of communication channels, to both internal and external stakeholders.
• Created an application form / process for clients to request to add household members.
• Handled sensitive documents such as rent statements, rent review letters and tenancy agreements, understanding the importance of confidentiality and data protection.

• Performed administrative activities such as taking attendance, marking assignments, and maintaining student records.
• Helped teachers with lesson plan development.
• Tutored students individually and in small groups to reinforce learning concepts from core subjects.

• Providing support in the classroom and in seminars.
• Teaching students how to use SPSS software and explaining the steps they must take in order to get the correct outcome.
• Supporting students with learning difficulties such as Dyslexia.
• Assisting students in structuring essays/reports and providing them with feedback.

• Delivered outstanding in-store customer experience.
• Worked closely with management to train new team members.
• Regularly exceeded weekly sales targets through exceptional service and proven upselling techniques.
• Operated cash registers and processed cash, card, and vouchers transactions.