Rachelle Alida Nkwetchou Lamago
Middlesbrough,North Yorkshire
Summary
Customer-focused and detail-oriented professional with experience in front-facing retail and administrative tasks, skilled in managing enquiries, data entry, and organised record keeping. Recognised for maintaining professionalism under pressure, delivering excellent service, and supporting smooth daily operations through strong communication and Microsoft Office proficiency. Proactive, reliable, and quick to learn, I thrive in busy environments where efficiency and a positive attitude matter.
Overview
4
4
years of professional experience
Work history
Store assistant(Part-time)
Sans-Gout Bar
Yaounde, Center, Cameroon
2024.11 - 2025.08
- Assisted over 30 customers per day, resulting in a positive shopping experience.
- Received deliveries timely, ensuring rapid shelf restocking.
- Handled complaints efficiently, ensuring customer satisfaction.
- Enhanced customer service by responding promptly to queries.
- Ensured products' freshness by regularly checking and removing expired items.
- Maintained store cleanliness for an appealing shopping environment.
- Coordinated with team members for smooth store operation.
- Packed purchased goods carefully, preventing potential damage.
Protocol Team Leader
University Club
Yaounde, Center, Cameroon
2021.10 - 2024.10
- Welcomed guests and VIP visitors, ensuring a professional and friendly first impression
- Coordinated seating, directions, and movement of attendees during events
- Maintained organised event schedules and ensured smooth programme flow
- Supported team members to manage large groups efficiently
- Resolved guest enquiries calmly and professionally
IT Student Intern
Realize Ltd
Yaounde, Center, Cameroon
2024.06 - 2024.10
- Entered and updated data accurately in internal systems.
- Managed emails and documented technical issues using organised records.
- Communicated professionally with team members to resolve user issues.
- Wrote professional letters, memos and emails for internal and external business communication.
- Handled multiple tasks while meeting deadlines.
- Set up office spaces, equipment and support services for client and team meetings.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Maintained updated records of visitors' logs daily, ensuring accuracy in data entry..
- Updated all company contact lists regularly, providing ease of access to information..
Education
Master of Science - Cyber Security
Teesside University
Middlesbrough 2025.09 -
Bachelor of Science - Software Engineering
African Institute Of Computer Sceinces (AICS)
Yaounde , Center , Cameroon 2021.09 - 2024.10
Skills
- Knowledge of administrative procedures
- Communication & Phone Etiquette
- Microsoft Office(Word,Excell,Outlook,Powerpoint)
- Organization & Time Management
- Administrative & Computer Skills
- Customer Service & Professionalism
- Record Keeping & Attention to detail
- Teamwork
Languages
English
Native
French
Native
Timeline
Master of Science - Cyber Security
Teesside University
2025.09 -
Store assistant(Part-time)
Sans-Gout Bar
2024.11 - 2025.08
IT Student Intern
Realize Ltd
2024.06 - 2024.10
Protocol Team Leader
University Club
2021.10 - 2024.10
Bachelor of Science - Software Engineering
African Institute Of Computer Sceinces (AICS)
2021.09 - 2024.10