Martin Karlsen
London
Summary
Dedicated professional with expertise in guest relations and customer service, adept at managing front desk operations and handling high-volume customer enquiries. Proven ability to serve over 200 customers daily and train new staff, ensuring seamless onboarding and support. Skilled in cash handling, till operations, and proficient in Microsoft Office for administrative tasks. Holds a Health & Safety / Emergency First Aid at Work Certificate, demonstrating commitment to workplace safety. Aspires to leverage skills in a dynamic environment that values efficiency and customer satisfaction.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work history
Customer Assistant
M&S
London, Dalston Junction
06.2024 - 06.2026
- Supervise daily team operations while delivering excellent customer service.
- Support onboarding and training of new team members.
- Assist in achieving service targets and maintaining operational standards.
- Handle customer concerns professionally and efficiently.
- Contribute to team performance through leadership, organisation, and problem-solving.
Receptionist
David Lloyds Group
Hull, Raich Carter
08.2022 - 06.2024
- Managed front desk operations and handled customer enquiries professionally.
- Coordinated bookings, memberships, and administrative tasks efficiently.
- Resolved customer issues quickly while maintaining high service standards.
Barista
Pera Cafe
Hull, Newland
05.2021 - 08.2022
- Prepared drinks and served customers efficiently during busy periods.
- Built strong customer relationships through friendly and professional service.
- Maintained high cleanliness and food safety standards.
- Worked collaboratively with team members to ensure smooth daily operations.
Customer Service Assistant
Halfords
London, Hendon
02.2019 - 10.2020
- Delivered excellent customer service in a fast-paced retail environment.
- Assisted customers with product enquiries, purchases, and issue resolution.
- Worked effectively across different departments to support daily operations.
- Maintained strong communication and teamwork skills while handling customer interactions.
Education
BSc - Physiotherapy (Undergraduate)
Hull University
01.2021 - 01.2024
Sports Therapist
Hornsea RUFC
Hornsea 01.2021 - 01.2024
Sports Masseuse
David Lloyds
01.2022 - 01.2024
BSc - Physiotherapy (Postgraduate)
Middlesex University
01.2024 - 01.2025
Skills
- Guest Relations & Customer Service
- Front Desk & Reception Support
- Cash Handling & Till Operations
- Onboarding & Staff Support
- Microsoft Office & Administrative Tasks
- Serve 200 customers daily
- Trained 12 new starters
- Handled high-volume customer enquiries
- Worked in fast-paced retail environment
- Health & Safety / Emergency First Aid at Work Certificate
Hobbies
Fitness and team sports, Reading and book clubs, Social events and networking, Travel and exploring new cultures, Family and friends gatherings, Team dinners and parties, Holiday vacations and event bookings
Volunteer Experience
Oxfam Charity, Customer Service Assistant, Finchley Central, 2019, 2020
Timeline
Customer Assistant
M&S
06.2024 - 06.2026
BSc - Physiotherapy (Postgraduate)
Middlesex University
01.2024 - 01.2025
Receptionist
David Lloyds Group
08.2022 - 06.2024
Sports Masseuse
David Lloyds
01.2022 - 01.2024
Barista
Pera Cafe
05.2021 - 08.2022
BSc - Physiotherapy (Undergraduate)
Hull University
01.2021 - 01.2024
Sports Therapist
Hornsea RUFC
01.2021 - 01.2024
Customer Service Assistant
Halfords
02.2019 - 10.2020