Rachel Stirling

• Monitored multiple screens simultaneously, ensuring comprehensive coverage of premises.
• Kept detailed logs of notable incidents observed during shifts, aiding incident reporting process. Incidents that I would investigate would be fatalities, suspicious activity, trespasses and anything the police required footage for
• Ensured compliance with Data Protection Act during handling and storage of CCTV footages.
• Implemented training sessions for new staff members to familiarise them with CCTV operating procedures.
• Provided customer service assistance when necessary through the station help points, promoting a positive image of the company's security approach.
• Boosted situational awareness by constantly scanning surroundings beyond screen views using cameras' pan-tilt-zoom capabilities.

• Provided customers with information such as platforms, departures, disruption and even directions within the city centre.
• Issue tickets to customers handling cash and card payments
• Ensured the safe operation of ticket barriers
• Aware of risks such as the HOT protocol to prevent terrorism. HOT stands for Hidden Obvious Typical. This is a way to identify a suspicious package and respond accordingly.

With this position I gained authority to drive all Scotrail vehicles. I would travel all over and to every depot to carry out cleaning duties as well as biohazard cleaning and decontamination from Covid 19.

I gained so much skills and this was by far my favourite position in Scotrail. However due to cuts this sadly had to end and I was redeployed.

Listed are some of the duties.

• Removed rubbish from train compartments daily, maintaining clean environment for passengers.
• Adhered strictly to company's policies and procedures upholding professional integrity at all times.
• Liaised effectively with train station staff providing updates on progress regularly.
• Enhanced overall appearance of trains with attention to detail in all areas of carriage interior.
• Practised safe use of cleaning chemicals, contributing to a safer work environment.
• Maintained cleanliness standards by diligently cleaning train carriages.
• Reduced health risks by giving particular attention to disinfecting high-contact surfaces such as handles and buttons.

Based in Glasgow Queen Street station my core duty was welcoming passengers on board a service and providing catering with a smile. The routes I worked and enjoyed all of them was;

- Oban and Fort William (West Highland Line)

- Inverness

- Aberdeen

- Perth

- Edinburgh

Throughout my shifts as a steward I would use a ramp within stations that weighs 15kg in order to get the catering trolley on board. I then made my way through the train providing food and beverages as well as cash handling. I enjoyed this position as everyday was different. However due to Covid 19, I was redeployed.

• Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
• Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
• Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
• Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
• Processed Delay Repay claims and refunded accordingly
• Responded to customer complaints from all Abellio operators

This position ended as I was under an agency called Adecco. Abellio did not have space for external applicants.