Gareth King
Great Yarmouth ,Norfolk
Summary
Attentive CCTV Operator experienced in monitoring areas covered by CCTV and reporting unauthorised activity to relevant authorities. Familiar with maintaining updated records and log books detailing incidents and action taken. Communicates clearly and concisely to pass correct information to relevant authorities. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
33
33
years of professional experience
1
1
Certification
Work history
CCTV operator
CTR Secure Services Ltd
Gorleston , Norfolk
04.2021 - 07.2024
- Boosted situational awareness by constantly scanning surroundings beyond screen views using cameras' pan-tilt-zoom capabilities.
- Reviewed archived footage upon request from law enforcement, helping solve criminal cases more efficiently.
- Collaborated with management team to develop effective security protocols based on CCTV observations.
- Provided customer service assistance when necessary, promoting positive image of company's security approach.
- Identified potential security breaches by meticulously observing on-screen events.
- Ensured compliance with Data Protection Act during handling and storage of CCTV footages.
- Implemented training sessions for new staff members to familiarise them with CCTV operating procedures.
- Kept detailed logs of notable incidents observed during shifts, aiding incident reporting process.
- Backed up video records regularly, safeguarding important evidence for future reference.
- Operated complex surveillance systems to ensure optimal functioning and coverage.
- Coordinated emergency response efforts in event of safety breaches.
- Controlled access points, enhancing site security and preventing unauthorised intrusion.
- Assisted law enforcement officers with investigations by providing pertinent video footage.
- Managed data storage efficiently to preserve vital surveillance footage for future use.
- Monitored multiple screens simultaneously, ensuring comprehensive coverage of premises.
- Improved overall site safety by promptly reporting suspicious incidents to relevant authorities.
- Enhanced team communication by effectively liaising with colleagues during shift changes.
- Maintained strict confidentiality at all times.
- Liaised with Police and other authorised agencies to give viewing access to recorded images.
- Provided clear and timely communication to security officers, management and outside agencies on key incidents.
- Captured, processed and logged recorded images accurately, helping to provide data to enforcement agencies.
- Kept all logs, reports and records up to date and accurate, promptly completing updates.
- Kept knowledge of and compliance with operating procedures, legislation and best practice.
- Issued real-time audio challenges to properties across UK to prevent damage to customer properties.
- Kept control room clean, tidy and hazard-free at all times.
- Operated and monitored all surveillance security systems and cameras within control room efficiently.
- Checked equipment regularly and reported equipment failure to Chief Security Officer.
- Answered over 200 radio and telephone enquiries daily in polite and courteous manner.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
- Worked in security control room to continuously monitor CCTV feeds.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Participated in regular in-service training to stay updated on latest surveillance technology advancements.
- Maintained high level of vigilance whilst monitoring CCTV screens for irregular activities.
- Conducted routine checks of surveillance equipment, ensuring continuous operation.
- Provided high-quality CCTV evidence of crime and anti-social behaviour.
- Liaising with security agencies and staff members to verify appropriate use of CCTV system.
- Recorded all events, incidents and actions accurately.
- Carried out and logged daily equipment checks, reporting all faults and failures as soon as possible.
- Responded to emergency OOH calls and assisted in resolving issues.
- Memorised layout of monitored area and gained awareness of current key challenges.
- Identified safety risks by analysing reports and camera footage.
- Collaborated with security teams and emergency services to resolve urgent situations.
- Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
- Maintained consistent site security, enforcing rules, issuing notifications and removing violators.
Office manager
Anglia Taxi's Ltd
Great Yarmouth , Norfolk
07.2001 - 04.2021
- Streamlined invoice processing procedures for smoother financial operations.
- Liaised with IT department to rectify technical issues promptly.
- Improved office efficiency by streamlining administrative procedures.
- Resolved employee conflicts with tactful mediation strategies.
- Managed 5-employee office, supervising workers, enhancing productivity and driving efficiency.
- Oversaw office budget to responsibly allocate equipment and resources.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Provided proper scheduling of clients, ensuring timely and effective allocation of resources and calendars.
- Organised physical files and digitised records to ensure ease of accessibility and retrieval by team members.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
Arcade attendant
Thurston
Great Yarmouth , Norfolk
05.2000 - 03.2001
- Assisted customers with game operation to ensure smooth gameplay.
- Supervised gaming floor, maintaining safe environment for guests and staff alike.
- Ensured compliance with health and safety regulations at all times.
- Monitored arcade games, ensuring proper functionality.
- Ensured customer satisfaction by providing excellent service.
- Maintained cleanliness of gaming area for comfortable environment.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Restocked game tokens frequently ensuring uninterrupted gameplay for guests.
- Explained rules and procedures of games to customers for clarity and fairness.
- Provided support to fellow team members for efficient operations.
- Helped maintain inventory control by conducting regular audits.
- Handled cash transactions diligently for accurate record-keeping.
- Managed stocking and tracking of prizes with precision.
- Operated tills accurately during transactions, maintaining financial integrity.
- Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
Food process worker
Bernard Matthews
Holton , Suffolk
05.1994 - 04.2000
- Kept work area tidy, promoting clean and safe working environment.
- Reduced waste by effectively utilising all raw materials in production process.
- Followed recipes accurately, delivering consistent product quality across batches.
- Assisted in preparation of ingredients, speeding up production process.
- Checked product labels for accuracy before dispatch.
- Operated conveyor belts, ensuring steady flow of food items during production.
- Ensured product quality by strictly adhering to hygiene and safety standards.
- Cleaned machinery after every shift to maintain sterile working environment.
- Packaged finished products for safe transport and sale.
- Monitored temperature controls to ensure proper cooking conditions.
- Improved efficiency with meticulous maintenance of food processing equipment.
- Weighed ingredients accurately to adhere to recipe specifications.
- Performed routine checks on machinery to ensure smooth operations.
- Sorted and graded raw materials for optimal use in production.
- Enforced strict health and safety regulations whilst on duty.
- Achieved production targets and maximised efficiency.
- Loaded and unloaded delivery vehicles, maintaining order in storage areas.
- Inspected packaged goods, ensuring no damaged or faulty products were dispatched.
- Picked and packed food deliveries per shift with maximum accuracy.
- Packed and labelled finished goods before delivery.
- Reported health and safety risks within area of work.
- Prevented cross-contamination through thorough cleaning and sterilisation of workstation.
- Operated equipment and machinery safely and responsibly for minimal error and maximised productivity.
- Inspected finished products for quality and adherence to specifications.
- Maintained safe processing areas, adhering to OSHA and health and safety policies across all tasks.
- Monitored and adjusted machine operation to ensure optimal quality and productivity.
- Tolerated high temperatures and strong smells for prolonged periods of time.
- Moved completed products to temperature-controlled storage areas to protect from spoilage.
- Cleaned vats and processing equipment between batches to maintain optimum safety levels.
- Created batches of food products with specified flavours, textures and colour profiles.
- Collected samples for quality analysis.
- Operated machinery to handle and trim meat from animal carcasses.
Warehouse manager
Signwaves
Lowestoft , Suffolk
02.1991 - 07.1995
- Managed supplier relations for seamless procurement processes.
- Optimised space utilisation by rearranging warehouse layout.
- Improved accuracy of stock control with regular stocktakes and database updates.
- Liaised with transport companies to enable on-time deliveries nationwide.
- Led health and safety audits to ensure compliance with regulations.
- Investigated discrepancies in inventory records; ensured swift resolution of errors.
- Directed staff training for improved competency and productivity levels.
- Implemented cost-saving measures, leading to significant reduction in overheads.
- Maintained clean work environment, promoting effective workflow and reducing hazards.
- Supervised daily warehousing activities to ensure operational efficiency.
- Coordinated incoming goods, ensuring accurate documentation and timely distribution.
- Reduced order processing times by improving picking and packing methods.
- Handled day-to-day shipping and receiving, typically overseeing more than 100 packages per day.
- Enhanced team morale with open communication and positive leadership.
- Streamlined warehouse operations by implementing efficient inventory management systems.
- Enforced strict adherence to quality standards, enhancing brand reputation.
- Developed contingency plans, minimising disruption during peak periods or unforeseen events.
- Handled employee issues professionally, resulting in increased job satisfaction rates amongst workforce.
- Improved warehouse layout to maximise storage space.
- Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
- Monitored warehouse safety and swiftly resolved hazards.
- Delegated tasks and coordinated warehouse workflow to support continuous productivity.
- Worked with supply chain professionals to monitor and replenish inventory levels.
- Operated forklifts and low level order pickers with precision.
- Reported daily warehouse performance data and updated company logs.
Education
GCSEs - History
Sir John Leman High School
Beccles GCSEs - French
Sir John Leman High School
Beccles GCSEs - Mathematics
Sir John Leman High School
Beccles GCSEs - English
Sir John Leman High School
Beccles GCSEs - Economics
Sir John Leman High School
Beccles 08.1990
Skills
- Customer service excellence
- Accurate reporting
- Incident management
- Risk assessment and mitigation
- Surveillance operations
- Emergency response procedures
- CPR and first aid certification
- CCTV monitoring expertise
- Problem-solving abilities
- Effective communication skills
- Team leadership
- Inventory control
- Proficient in Microsoft Office and Adobe Acrobat
Certification
Sia CCTV and public surveillance license
First aid at work
Threat management
Health and safety at work
Timeline
CCTV operator
CTR Secure Services Ltd
04.2021 - 07.2024
Office manager
Anglia Taxi's Ltd
07.2001 - 04.2021
Arcade attendant
Thurston
05.2000 - 03.2001
Food process worker
Bernard Matthews
05.1994 - 04.2000
Warehouse manager
Signwaves
02.1991 - 07.1995
GCSEs - History
Sir John Leman High School
GCSEs - French
Sir John Leman High School
GCSEs - Mathematics
Sir John Leman High School
GCSEs - English
Sir John Leman High School
GCSEs - Economics
Sir John Leman High School