Rachel Parsons
Staffordshire,England
Summary
Results-driven facilities team leader specializing in statutory compliance and health and safety management. Oversees daily site operations, ensuring strict adherence to security protocols and comprehensive risk assessments. Implements staff development initiatives to improve operational efficiency and reduce risks.
Overview
12
12
years of professional experience
Work History
Facilities Team Leader
Amey
07.2022 - Current
- Managed site activities with health and safety law compliance checks.
- Coordinated planned statutory and mandatory compliance across all site activities.
- Directed daily site operations by setting priorities for smooth workflow.
- Reviewed contractor risk assessments and method statements before any work starts.
- Analysed reports to spot risk areas early across the business.
- Identified remedial works and documented actions in complete records.
- Organised staff training courses to maintain ongoing competence levels.
- Held CIBT Site Management Safety Plus certification for stronger site safety.
- Obtained IOSH Managing Safely certification to strengthen safety leadership.
- Held Legionella responsible person role under City and Guilds framework.
- Followed site security guidelines to control access and procedures.
- Inspected tools for safety compliance before continued use.
- Maintained a register of compliance documents for quick retrieval.
- Scheduled training sessions to uphold employee compliance standards consistently.
- Managed daily communication with maintenance contractors as principal contact.
- Resolved facilities issues quickly to minimise disruption to operations.
- Solved facilities problems by offering practical solutions for users.
- Supervised facilities staff to build a cooperative, productive environment.
- Planned maintenance using budgets, user needs, and operational requirements.
People Hub Manager
HMPPS
09.2021 - 07.2022
- Developed and implemented HR strategies aligned with organisational goals.
- Managed employee relations by resolving grievances and fostering a positive workplace culture.
- Supervised staff recruitment by interviewing candidates and coordinating onboarding steps.
- Conducted performance appraisals by setting objectives and coaching progress.
- Conducted exit interviews to gather feedback for improving retention strategies.
- Administered payroll and benefits to keep payments accurate and compliant.
- Created and managed budgets to control costs and track spend consistently.
- Coordinated people hub transactions to facilitate efficient administrative processes. and supported administrative staff duties.
- Managed workflow processes to streamline administrative tasks effectively. within the people hub area.
- Directed daily operations to improve efficiency and productivity through routine checks.
People Hub Administrator
HMPPS
04.2019 - 09.2021
- Liaised with external stakeholders to arrange occupational health clinics, enhancing employee access to necessary health services.
- Organised hepatitis B and flu clinics, ensuring employee health and compliance with health standards.
- Assisted with COVID staff testing and rapid flow testing programmes.
- Updated and recorded testing records for accurate workforce information.
- Organised monthly mandatory training for role requirement compliance.
- Delivered refreshers for fitness tests, control and restraint, PAVA spray.
- Coordinated staffing levels across prison areas to maintain adequate coverage.
- Maintained policy adherence and safe working practices during daily operations.
- Managed staff absence, developing leave and phased return plans to support workforce stability and operational continuity.
- Recorded detailed minutes during workforce planning meetings and prepared agendas.
- Scheduled meetings and produced meeting minutes for distribution.
- Analysed monthly costing budgets to prevent any overspend.
Prison Officer
HMPPS
08.2018 - 04.2019
- Administered secure daily routines as prison officer at HMP/YOI Stoke Heath, ensuring safety and compliance with regulations. Completed NVQ Level 3 diploma in custodial environments, enhancing knowledge and skills relevant to role. Delivered education and rehabilitation programmes to prepare adult offenders for release, promoting successful reintegration into society.
- Facilitated peace-keeping operations to enhance safety and stability in the environment. working strategically with colleagues.
- Coordinated with external agencies, such as police and legal representatives, ensuring smooth operation of judicial processes.
- Completed NVQ Level 3 diploma in custodial environments, enhancing knowledge and skills relevant to role.
Claims Handler
Kindertons Accident Management
04.2016 - 08.2018
- Processed and assessed insurance claims within established guidelines, delivering prompt and accurate resolutions.
- Retrieved claim records to verify policyholder information and coverage before processing claims.
- Collected evidence through investigations, verified documentation from claim submissions and opened new cases in company systems to initiate claim processing activities.
- Liaised with policyholders to gather necessary documentation and evidence for claim substantiation.
- Negotiated settlements with claimants, effectively balancing customer satisfaction and company interests.
- Provided exceptional customer service by addressing queries and concerns related to claims processes.
- Followed internal claims processing procedures to prevent fraudulent payments, guaranteeing high-quality assurance standards.
- Analysed claim trends to identify potential fraud, contributing to risk mitigation strategies.
- Gathered information from clients, insurers and partners to assist with valuation and cost calculations for accurate settlement payments.
Assistant Manager
Peacocks Store
09.2015 - 04.2016
- Managed team of retail assistants, delegating tasks and monitoring performance for optimal store operation.
- Organised staff schedules, holiday rotas, and shift patterns to ensure seamless store operations.
- Trained new staff in customer service excellence, product knowledge, and operational procedures to uphold brand standards.
- Handled and resolved customer and staff issues calmly and professionally, maintaining positive shopping environments.
- Assisted customers with product selection, offering expert advice to enhance shopping experience and drive sales.
- Analysed sales data to identify trends, adjust strategies, and maximise profitability.
- Assisted store managers in developing strategies, including sales, awareness, performance and cost reductions.
- Closely monitored stock levels and product performance, reordering in-demand items to meet customer purchase trends.
- Worked with tireless energy and enthusiasm to meet demands of fast-paced retail environments.
- Merchandised displays to showcase new and popular items.
- Conducted regular shelf audits, ensuring items were displayed attractively and priced accurately.
- Created positive working environments by offering support and guidance to staff.
- Monitored competitor activity to match and beat promotional offers and events.
Checkout Assistant
Sainsburys
09.2014 - 09.2015
- Processed customer transactions quickly and accurately to minimise queue times.
- Processed transactions quickly and accurately to reduce queue times for customers.
- Handled cash, debit, and credit card payments to keep records accurate.
- Maintained cleanliness and organisation in checkout area to enhance customer experience.
- Maintained shop floor cleanliness and presentation to enhance customer experience. Storage areas were kept clean and neatly presented.
- Assisted customers locating products, answering questions with product-related guidance.
- Applied discount codes and promotional offers to match shelf pricing exactly.
- Applied discount codes and promotional offers to match listed prices correctly.
- Organised shelves to create a tidy shopping environment and assist customer navigation. and organised using visual merchandising standards.
- Packaged bakery goods efficiently to keep items protected and well-presented.
- Completed daily cleaning and maintenance to uphold bakery hygiene standards.
Education
NVQ Level 3 - Diploma of Higher Education in Level 3 Diploma in Custodial Care
Prison Service
01-2018
NVQ Level 2 - NQ2 Level 2 in Hair & Beauty
City and Guilds
Shrewsbury, SHR01-2014
GCSEs -
The Grove School
Market Drayton01-2012
Skills
- Risk assessment and compliance
- Health and safety management
- Team leadership and supervision
- Staff development
- Budget oversight
- Data analysis and analytics
- Spot auditing
- Policy enforcement
- Administrative expertise
- Stakeholder engagement
- Effective communication
- Task prioritisation
- Microsoft Office
Timeline
Facilities Team Leader
Amey
07.2022 - Current
People Hub Manager
HMPPS
09.2021 - 07.2022
People Hub Administrator
HMPPS
04.2019 - 09.2021
Prison Officer
HMPPS
08.2018 - 04.2019
Claims Handler
Kindertons Accident Management
04.2016 - 08.2018
Assistant Manager
Peacocks Store
09.2015 - 04.2016
Checkout Assistant
Sainsburys
09.2014 - 09.2015
NVQ Level 3 - Diploma of Higher Education in Level 3 Diploma in Custodial Care
Prison Service
NVQ Level 2 - NQ2 Level 2 in Hair & Beauty
City and Guilds
GCSEs -
The Grove School