Rachel Obermaier
Chichester,West Sussex
Summary
Reliable assistant with experience maintaining excellent stock levels in high-volume retail outlets and managing teams in a retail environment. Works tirelessly to complete stock sorting and distribution duties within deadlines. Positive and upbeat communicator dedicated to customer satisfaction.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Responsible Colleague
Argos
Bognor Regis, West Sussex
2022.10 - Current
- Sorted materials on warehouse racks and shelves.
- Tracked storage locations within warehouses, maintaining smooth-running retrieval operations.
- Carried out stock control and maintained quality standards high for audits.
- Stored products in appropriate storage areas to maximise space within warehouse.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Packed up client furniture, appliances and related goods to move items between locations.
- Conducted quality assessment before transporting goods, assessing for breakages or imperfections.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Fostered positive employee relationships through communication, training and coaching.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led shifts and motivated team to drive sales.
Customer Service Assistant
OneStop
Chichester, West Sussex
2022.04 - 2023.06
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Completed opening and closing procedures each day.
- Helped meet business needs by working extra shifts.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Checked notes carefully to spot counterfeit currency.
- Assisted with cashier close-down by counting drawer change and processing vouchers.
Sales Assistant
Currys
Chichester, West Sussex
2021.10 - 2022.04
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Updated product labelling and pricing to reflect discounts and offers.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Worked energetically to maintain efficient operations during peak trading hours.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
Education
Bachelor of Science - Criminology
University of Chichester
Chichester 2021.09 -
A-Levels - Philosophy, Ancient History, English Literature and Language.
New College Swindon
Swindon 2019.09 - 2021.06
GCSEs - English Literature and Language, Maths, Combined Science (Dual Awards), Philosophy, History
St John's Academy
Marlborough, Wiltshire 2014.09 - 2019.06
Skills
- Inventory counts
- Adaptive team player
- Product shelving
- Team standards
- Stockroom procedures
- Team supervision
- Employee coaching and mentorship
- Customer relationship management
Timeline
Responsible Colleague
Argos
2022.10 - Current
Customer Service Assistant
OneStop
2022.04 - 2023.06
Sales Assistant
Currys
2021.10 - 2022.04
Bachelor of Science - Criminology
University of Chichester
2021.09 -
A-Levels - Philosophy, Ancient History, English Literature and Language.
New College Swindon
2019.09 - 2021.06
GCSEs - English Literature and Language, Maths, Combined Science (Dual Awards), Philosophy, History
St John's Academy
2014.09 - 2019.06