Ayat El Yaakoubi

• Managed daily operations during either opening or closing shifts, effectively stepping into management responsibilities to ensure smooth workflow.

• Trained and supported team members to meet performance targets while resolving customer concerns, driving satisfaction, and fostering loyalty.

• Monitored and maintained accurate inventory records, ensuring stock availability to support seamless store operations.

• Oversaw key administrative tasks, including cash office and stockroom processes, to uphold operational standards.

• Opened or closed the store as a key holder, ensuring security and smooth daily operations.

• Trained and led team members, fostering collaboration and maintaining high service standards to consistently meet performance targets.

• Assisted customers with product selections, enhancing their shopping experience and contributing to sales growth.

• Conducted regular stock checks, ensuring inventory accuracy and supporting efficient workflows.

• Managed foreign currency transactions with precision, ensuring compliance with financial regulations and delivering secure, accurate cash handling.
• Advised customers on travel money products and services, offering tailored recommendations to meet individual needs.
• Promoted travel-related products, actively contributing to sales targets and enhancing customer satisfaction.
• Built trust and rapport with customers by addressing inquiries promptly and professionally, fostering loyalty and repeat business.