Rachel Molineux
Wolverhampton
Summary
Front of House professional with over eight years of experience in customer service, adept at independently managing operations and ensuring exceptional guest experiences. Proficient in problem-solving, and customer relationship building, consistently providing first-class service with a friendly and professional attitude.
Overview
10
10
years of professional experience
Work History
Duty Manager
Airds Hotel
04.2025 - Current
- Train employees in essential job functions.
- Respond to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiate plans to improve customer relations, quality standards, and service efficiency.
Front of House Supervisor
Royal Standard of England
11.2024 - 03.2025
- Coordinate with kitchen and bar teams to streamline service delivery, mentor new staff members, and implement feedback systems that enhance overall dining experience in a historic venue.
- Lead front of house operations during high-volume events, directing staff, and maintaining service standards under pressure.
- Ensure compliance with all health, safety, and hygiene regulations, including regular cleaning and maintenance checks.
Bar Staff
The Halls
10.2023 - 10.2024
- Serve drinks in an intense work environment, ensuring quick and accurate service. Enhance customer experience through engaging conversations and personalized service.
- Assist with special events, including gala dinners providing complete guest satisfaction.
- Proactively assist colleagues during peak hours, fostering a cohesive work environment.
Front of House Supervisor
Sauce N Peng
09.2022 - 10.2024
- Oversee daily front-of-house operations, ensuring seamless customer service and staff coordination.
- Train and support team members, fostering a collaborative and productive work environment.
- Resolve customer inquiries and issues promptly, enhancing overall guest experience. Monitor inventory levels to prevent shortages and maintain optimal stock for daily operations.
Steward
BBP Security / Stambridge Group
02.2019 - 06.2024
- Assure safety and security of personnel, visitors, and premises, responding swiftly to emergencies.
- Assist employees and customers during emergencies, maintaining their safety and wellbeing.
- Handle medical incidents and security breaches with preparedness and efficiency
Bar Supervisor
Purity Venue
11.2021 - 07.2023
- Serve diverse clientele, ensuring high customer satisfaction and repeat business.
- Cultivate a vibrant atmosphere, engaging with guests to create memorable experiences and encouraging repeat visits.
- Monitor inventory levels and restock supplies such as spirits, beer, glassware, and garnishes as needed.
Customer Service Advisor
Bromford Housing
01.2020 - 09.2022
- Build strong customer relationships through effective communication and collaboration, fostering a positive living environment.
- Coordinate with kitchen and bar teams to streamline service delivery, mentor new staff members, and implement feedback systems that enhance overall dining experience in a historic venue.
- Lead front of house operations during high-volume events, directing staff, and maintaining service standards under pressure.
- Ensure compliance with all health, safety, and hygiene regulations, including regular cleaning and maintenance checks.
Bar Staff
City of Wolverhampton Council
10.2015 - 10.2020
- Serve drinks in an intense work environment, ensuring quick and accurate service.
- Enhance customer experience through engaging conversations and personalized service. Assist with special events, including gala dinners providing complete guest satisfaction.
- Proactively assist colleagues during peak hours, fostering a cohesive work environment.
Account Manager
Pavilion Distribution
04.2019 - 01.2020
- Develop strategies to identify untapped market segments, created compelling promotional content, and enhanced customer engagement to boost sales performance.
- Create marketing campaigns to help sell products.
- Assist customers with queries and use up-selling techniques to drive sales.
Account Manager
Staples Solutions
11.2017 - 09.2018
- Build and maintain relationships to reduce customer churn and increase revenue.
- Actively drive sales by promoting new products via email, phone, or face to face meetings.
- Utilize KPI's to understand where improvements can be made to achieve a monthly sales target.
Customer Service Advisor
Staples Solutions
01.2017 - 11.2017
- Deliver exceptional customer service as part of a small, focused team in a call centre environment.
- Work proactively with other business functions to create the best result for the customer.
- Improve the workplace atmosphere by being a part of the Great Place to Work team, organizing and planning events to boost morale.
Telemarketing Operator
Money Active
08.2015 - 12.2016
- Deliver sales talks and help clients through the process of reclaiming mis-sold insurance policies.
- Identify and qualify potential leads through effective questioning and conversation.
- Consistently achieve sales targets by always striving for improvement and keeping a positive attitude throughout.
Education
GCSE -
Moreton School
Wolverhampton, United KingdomBachelor of Music Foundation - Popular Music Performance
BIMM London
Fulham, United Kingdom01-2015
National Diploma Level Three - Performing Arts
Wolverhampton City College
Wolverhampton01-2014
Skills
- Guest Relations
- Problem Solving
- Cash Handling
- Sales
- Teamwork
- Strategic
- Thinking
- Adaptability
- Customer Service
- Inventory Management
- Leadership
Timeline
Duty Manager
Airds Hotel
04.2025 - Current
Front of House Supervisor
Royal Standard of England
11.2024 - 03.2025
Bar Staff
The Halls
10.2023 - 10.2024
Front of House Supervisor
Sauce N Peng
09.2022 - 10.2024
Bar Supervisor
Purity Venue
11.2021 - 07.2023
Customer Service Advisor
Bromford Housing
01.2020 - 09.2022
Account Manager
Pavilion Distribution
04.2019 - 01.2020
Steward
BBP Security / Stambridge Group
02.2019 - 06.2024
Account Manager
Staples Solutions
11.2017 - 09.2018
Customer Service Advisor
Staples Solutions
01.2017 - 11.2017
Bar Staff
City of Wolverhampton Council
10.2015 - 10.2020
Telemarketing Operator
Money Active
08.2015 - 12.2016
GCSE -
Moreton School
Bachelor of Music Foundation - Popular Music Performance
BIMM London
National Diploma Level Three - Performing Arts
Wolverhampton City College
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