Rachel Maughan

• Experienced and results-driven Regional Registered Manager with extensive knowledge of CQC regulations, multi-site operational leadership, safeguarding, and quality improvement across health and social care services.

Experienced and dedicated Interim Registered Manager with a strong understanding of CQC regulatory requirements, safeguarding, governance, and quality assurance within health and social care settings. Skilled in providing effective leadership, managing multidisciplinary teams, maintaining high standards of person-centred care, and ensuring compliance with relevant legislation and CQC fundamental standards. Confident in overseeing day-to-day operations, managing risk, responding to incidents, supporting staff development, and implementing continuous improvement plans. Committed to promoting a positive, safe, inclusive environment while ensuring the needs, dignity, and wellbeing of people using the service remain at the centre of practice.

• Dedicated Supported Living Manager with 2 years’ experience supporting care leavers within supported accommodation. Experienced in providing a safe, stable and supportive housing environment while promoting independence, tenancy sustainment, life skills and positive outcomes for young people transitioning into adulthood. Strong understanding of safeguarding, risk management, accommodation standards, multi-agency working and partnership with local authorities and other professionals. Committed to supporting care leavers to develop confidence, independence and practical skills while ensuring high standards of housing, support and regulatory compliance.(RFL: TO RETURN TO WORK WITH OLDER ADULTS)

• Experienced and compassionate Service Manager with a strong commitment to supporting homeless and vulnerable veterans. Skilled in leading high-quality support services, managing teams, and working collaboratively with statutory, voluntary and community organisations to improve outcomes for service users. Experienced in safeguarding, risk management, tenancy sustainment, homelessness prevention and supporting individuals with complex needs. Strong focus on person-centred care, service development, performance management and empowering veterans to achieve greater independence, stability and long-term wellbeing.

• Ensured relevant numbers of on-call staff were available to deliver continued care, day and night.
• Closely monitored staff costs, managing shift patterns to provide outstanding care within business budgets.
• Delivered high-quality, proactive, person-centred care, tailored to specific service user needs.
• Treated service users and families with dignity and respect, consistently meeting welfare needs.
• Recruited and trained compassionate, trustworthy, professional caregivers, prioritising first-class service user support.
• Aided service user independence and wellbeing through secure, supportive care provisions.
• Maintained comprehensive service user records, enabling responsive monitoring and targeted care provisions.
• Maintained rigorous safeguarding procedures and processes, guaranteeing optimal service user welfare.
• Developed provisions to accept both local authority funded clients and private paying customers.
• Secured company-wide compliance with purchasing and contracting regulations.
• Helped senior management plan and carry out daily operations and meet key objectives.
• Used forecasted and current financial data to set clear budget targets.
• Developed training programmes to boost staff capabilities.
• Monitored staff performance and developed improvement plans.

• Ensured relevant numbers of on-call staff were available to deliver continued care, day and night.
• Drafted procedural statements and guidelines for staff use.
• Evaluated staffing gaps in skills and performance revenue, facilitating strategic decision-making.
• Monitored staff performance and developed improvement plans.
• Developed training programmes to boost staff capabilities.
• Used forecasted and current financial data to set clear budget targets.
• Facilitated maintenance and repair of office and equipment.
• Helped senior management plan and carry out daily operations and meet key objectives.
• Wrote professional business correspondence to connect with staff and handle external matters.
• Led strategic negotiations with business partners.
• Managed smooth operations and communicated timely updates to coordinate administrative activities.
• Collaborated with line managers on department performance and KPIs.
• Developed provisions to accept both local authority funded clients and private paying customers.
• Devised and implemented service growth plans, improving commercial success of care programmes.
• Maintained rigorous safeguarding procedures and processes, guaranteeing optimal service user welfare.
• Maintained comprehensive service user records, enabling responsive monitoring and targeted care provisions.
• Built and nurtured positive professional relationships with service users, enhancing day-to-day wellbeing and experience of care.
• Improved care home compliance standards, enhancing reputation and popularity.
• Delivered high-quality, proactive, person-centred care, tailored to specific service user needs.
• Closely monitored staff costs, managing shift patterns to provide outstanding care within business budgets.

• Managed multi-disciplinary team of 20 employees, overseeing the hiring, training, and professional growth of employees.
• Supported Senior Leadership Team with daily operational functions.
• Maintained smooth operations of Community Support Services through effective and efficient development, implementation and monitoring of an impact strategic and integrated approach to the delivery of Well-being Strategy.
• Handled the day-to-day running of efficient operation, monitoring effectiveness, level of outcomes attained by the services, level referrals for support and specialist work activity, reduction in social isolation and maintaining of independence within the community, ensuring high levels of productivity.
• Monitored multiple databases to keep track of all company inventory.
• Maintain accurate records across the service, complete monthly, quarterly and annual monitoring returns and reports.
• Carried out continuous monitoring to ensure that excellent customer service was being delivered by the service on a day to day basis in line with service standards and compliance with relevant Health & Social Care regulations.
• Responsibly managed & facilitated formal team meetings, supervisions and appraisals interlinked with informal case discussions to monitor, performance manage and report on services to ensure they are effective, delivering outcomes against project requirements.
• Performed initial client assessment and analysis to begin research process to support writing of funding bids and fundraising to enable services and projects to be sustainable over the long term and anticipate and manage trends, identify gaps and plan to meet these changes or fill the gaps to provide best value for clients and the community.
• Initiated key partnerships, locally, regionally & nationally which resulted in joint up, targeted approach to support.
• Aided development of utilising data to identify strategies and projects to help tackle barriers and challenges of clients and the community, targeting areas of greatest need and translate these into practical financially viable initiatives supported by robust business.

• Explored new opportunities in both Health and Social Care & Voluntary and Community Sector by securing numerous business relationships.
• Examined problem-solving concepts, including quantitative methods and techniques, and approaches to optimising organisational operations and facilitate decision-making.
• Diminished financial discrepancies by accurately collecting customer fees, managing refunds, and providing complete sales documentation.
• Achieved maximum performance across safety, maintenance, and production metrics.
• Executed on-time project management of complex issues for senior leadership.
• Developed corporate objectives, strategies, and goals, collaborating with department heads on establishment of quality metrics and key performance indicators (KPI), as well as strategics with crossfunctional teams on improvement measures related to quality principles awareness, issues, and corrective actions.
• Developed and rolled-out new innovative Community Based Home Care procedures which positively impacted both local community and commissioners objectives, leading to positive continuity of care, reduction of social isolation, progressive recruitment, and training from the local community.
• Mitigated risk by ensuring regulatory compliance for Quality Care Commission & Local Authority (Stockton Borough Council).
• Teamed with various groups to optimise understanding of business and challenges.
• Delivered high-quality, proactive, person-centred care, tailored to specific service user needs.
• Treated service users and families with dignity and respect, consistently meeting welfare needs.
• Maintained comprehensive service user records, enabling responsive monitoring and targeted care provisions.
• Aided service user independence and wellbeing through secure, supportive care provisions.
• Built and nurtured positive professional relationships with service users, enhancing day-to-day wellbeing and experience of care.
• Maintained rigorous safeguarding procedures and processes, guaranteeing optimal service user welfare.
• Developed provisions to accept both local authority funded clients and private paying customers.

• Worked closely with Business Development Manager to establish and deliver to a multidisciplinary of needs.
• Delivered to both internal and commissioned targets and KPIs for consistent progress.
• Maintained smooth operations of services through effective and efficient management of multi sited (Cross borough) teams.
• Aided the development of service provision through a meticulous approach to monitoring and reporting.
• Managed a team of 20 employees, overseeing the hiring, training, and professional growth of employees.
• Met budget targets through responsible planning and resource allocation.
• Updated databases while complying with GDPR regulations.
• Prepared a range of written communications, documents and reports.
• Built and maintained courteous and effective working relationships.
• Managed complaints with calm, clear communication and problem-solving.
• Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Thrived in fast-paced a fast-paced environment with energy and enthusiasm.