Rachel Heather
Summary
Driven and ambitious university student, set to graduate in June with a degree in Business and Spanish. Currently balancing academic pursuits with professional development, I possess strong leadership skills, with the ability to manage operations seamlessly and lead teams effectively. Proficient in Spanish, with advanced language and cultural skills developed through university studies and a six-month immersion in Spain, enriching my global perspective and intercultural communication abilities. Focusing on enhancing operational efficiency and fostering a positive work environment, I am poised and committed to achieving outstanding results in both academic and professional settings.
Overview
5
5
years of professional experience
4041
4041
years of post-secondary education
Work History
Senior shift manager
McDonald's
Stirling, Stirling
06.2022 - Current
- Ensured timely completion of duties by setting clear goals for the team members.
- Handled customer complaints effectively, resulting in higher customer satisfaction rates.
- Initiated cost-saving strategies without compromising on service or product quality.
- Conducted regular staff training sessions to improve skills and knowledge base.
- Managed daily operations, ensuring smooth running of the shop floor.
- Monitored stock levels and placed orders as necessary to avoid any shortages or excesses.
- Actively participated in strategic planning meetings to drive business growth.
- Led a large diverse team of employees, fostering an inclusive working environment.
- Collaborated with HR department on recruitment initiatives to strengthen workforce capabilities.
- Performed cash handling duties accurately, maintaining financial integrity at all times.
- Set up, coordinated and managed schedules for all staff members to ensure efficient operations.
- Analysed staff availability to ensure optimal resource allocation.
- Coordinated cross-departmental shifts for seamless work flow.
Crew member
McDonald's
Stirling, Stirling
10.2021 - 05.2022
- Operated cash registers accurately, ensuring proper handling of transactions.
- Supported management in administrative tasks enhancing operational efficiency.
- Executed daily operation procedures ensuring adherence to company's policies.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Offered menu recommendations based on customer preferences improving their dining experience.
- Handled high-pressure situations calmly providing solutions promptly.
- Attended to customers with friendly and accurate service.
Hair salon receptionist
Morag Robertson, Shine Hair Salon
Uphall, West Lothian
09.2019 - 09.2021
- Responded to customer queries promptly and professionally via phone, email or in person.
- Coordinated effectively with all staff members to ensure smooth service delivery.
- Supported marketing efforts by distributing promotional materials around local community businesses.
- Upheld highest standards of hygiene within the salon by sanitising equipment after each use.
- Managed appointment scheduling for stylists to maximise daily business operations.
- Assisted with hair treatments to ensure customer satisfaction.
- Greeted clients warmly, fostering a welcoming atmosphere.
Education
National 5 - Physics
Broxburn Academy
Broxburn, West LothianScottish Higher - Human Biology, English, Business, Spanish, Mathematics
Broxburn Academy
Broxburn, West LothianScottish Higher - Accounting, Modern Studies, Health and Food Technology, Dance
Broxburn Academy
Broxburn, West LothianBachelor of Arts - Business Studies and Spanish
University of Stirling
Stirling 09.2021 -
Bachelor of Arts - Spanish
University of Huelva
Huelva, Spain 01.2024 - 07.2024
Skills
- Staff management
- Scheduling expertise
- Operations oversight
- Financial reporting
- Customer service excellence
- Leadership development
- Performance evaluations
- Conflict resolution
- Strategic planning
- Team motivation
- Time management
Affiliations
- Dance
- Travelling
Languages
English
Native
Spanish
Advanced
French
Elementary
Timeline
Bachelor of Arts - Spanish
University of Huelva
01.2024 - 07.2024
Senior shift manager
McDonald's
06.2022 - Current
Crew member
McDonald's
10.2021 - 05.2022
Bachelor of Arts - Business Studies and Spanish
University of Stirling
09.2021 -
Hair salon receptionist
Morag Robertson, Shine Hair Salon
09.2019 - 09.2021
National 5 - Physics
Broxburn Academy
Scottish Higher - Human Biology, English, Business, Spanish, Mathematics
Broxburn Academy
Scottish Higher - Accounting, Modern Studies, Health and Food Technology, Dance
Broxburn Academy
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