Kyle Rowen

• Lead day-to-day store operations, managing a team of up to 12 staff in a fast-paced environment
• Oversee weekly sales of approximately £13,000, supporting delivery of commercial targets
• Regularly run shifts independently, taking full responsibility for store performance
• Coach and develop team members to improve productivity, service standards, and engagement
• Key holder responsible for opening/closing, cash handling, and security procedures
• Contributed to achieving 5-star store performance in 2025 (top 4 regionally)
• Achieved 94% internal audit score and 100% third-party Ecosure audit, demonstrating strong compliance standards
• Drive KPI performance across sales, labour control, and customer satisfaction
• Support recruitment, onboarding, and ongoing staff training

Manage stock control, deliveries, and waste to maximise profitability

Handle escalated complaints, ensuring positive customer outcomes

Ensure full compliance with health & safety and operational standards

• Undertook short-term roles developing adaptability, teamwork, and resilience

• Returned to retail to continue long-term career progression into management

• Delivered high-quality service handling complex customer queries and complaints

• Processed payments and managed sensitive financial data accurately

• Supported colleagues and shared best practices as an experienced team member