Rachel Donaldson
Nottingham,Nottinghamshire
Summary
Experienced professional with a strong background in risk assessment techniques, decisive judgement, and tactful diplomacy. Demonstrates extensive auditing experience and persuasive communications skills, effectively managing supplier liaison and account management. Proven track record in sub-contractor supervision and client relationship building, aiming to leverage these competencies to drive organisational success.
Overview
31
31
years of professional experience
Work History
Quality Contracts Officer
Nottinghamshire County Council
Nottingham, Nottinghamshire
04.2023 - Current
- Improved contract efficiency by implementing standardised procedures.
- Managed and resolved contractual disputes to maintain business relationships.
- Negotiated favourable terms for company contracts leading to cost savings.
- Analysed legal documents, ensuring compliance with UK legislation and regulations.
- Developed risk management strategy which minimised potential contract issues.
- Drafted comprehensive contract documentation for clarity in business agreements.
- Fostered strong relationships with providers through clear communication and negotiation efforts.
- Promptly addressed any contract-related queries, resulting in client satisfaction.
- Successfully finalised complex contracts within tight deadlines to meet business objectives.
- Conducted thorough provider assessments, improving the quality of contracted services.
- Assessed contractual obligations regularly, mitigating any potential risks or liabilities.
- Facilitated cross-functional meetings to discuss contractual requirements and updates.
- Performed regular audits on supplier performance against contractual commitments resulting in enhanced service delivery.
Community Care Officer - MASH
Nottinghamshire County Council
Nottingham, Nottinghamshire
04.2022 - 04.2023
- Handled sensitive cases involving abuse or neglect, ensuring appropriate actions were taken promptly.
- Established effective working relationships to ensure coordinated service delivery.
- Provided crisis intervention, alleviating immediate risks and concerns.
- Collaborated with multidisciplinary teams for holistic client support.
- Prepared detailed reports to document case progress accurately.
- Responded calmly to manage crises and emergency situations.
- Adhered to safeguarding principles to protect service users from risk.
- Safeguarded client information with strict adherence to privacy and data security policies.
- Managed assigned caseload documentation in alignment with regulatory requirements and standards.
MASH OFFICER - Children's
Nottinghamshire County Council
Nottingham, Nottinghamshire
04.2019 - 04.2022
- Collaborated with multidisciplinary teams to deliver holistic services.
- Advocated for children's rights, ensuring their voices were heard.
- Managed complex cases effectively, maintaining high-quality service delivery.
- Worked closely with parents to improve parenting skills.
- Created safe environments for children through effective risk management strategies.
- Consistently updated knowledge of relevant legislation, assuring compliance at all times.
- Navigated sensitive situations delicately, always respecting confidentiality boundaries.
- Liaised with law enforcement when necessary to safeguard children's welfare.
- Responded promptly to crisis situations, providing immediate support and intervention as needed.
- Attended regular training and supervision workshops for improved service user support.
- Prepared reports for legal action and provided evidence in court.
Maternity support worker
NHS Nottingham
Nottingham, Nottinghamshire
04.2016 - 04.2019
- Provided emotional support to mothers before, during and after birth for a comfortable birthing experience.
- Assisted with antenatal checks and screenings, resulting in early detection of potential complications.
- Facilitated breastfeeding workshops to educate new mothers on proper techniques.
- Ensured clean and safe environment by adhering to infection control procedures.
- Collaborated closely with midwives, enhancing patient care through teamwork.
- Conducted home visits for postnatal check-ups, ensuring mother and baby's wellbeing.
- Delivered health promotion advice to expectant mothers with a focus on nutrition and lifestyle choices.
- Helped mothers cope with postnatal depression by providing compassionate listening and signposting relevant support services.
- Supported women labour through pain management techniques such as massage and breathing exercises.
- Took vitals of both mother and baby routinely, detecting any abnormalities early on.
- Educated families about newborn care including safe sleep practices, immunisation schedules and infant nutrition.
- Performed and documented clinical observations such as temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
- Improved patient comfort by employing gentle venipuncture techniques.
- Provided emotional support for reduced stress during labour.
- Conducted antenatal classes for informed decisions about birth plans.
- Assisted in home births, ensuring comfortable environment for natural birthing experience.
Assistant Health Visitor
Nottinghamshire NHS Trust
Nottingham, Nottinghamshire
04.2015 - 04.2016
- Provided postnatal support, resulting in improved maternal mental health.
- Conducted home visits for comprehensive patient assessment and intervention.
- Coordinated with social services to ensure holistic care provision.
- Assessed child development stages, identifying potential concerns early on.
- Facilitated immunisation programmes, promoting public health protection.
- Encouraged healthy lifestyle choices amongst patients, leading to improved overall health status.
- Supported families facing challenging circumstances, contributing to stronger community bonds.
- Collaborated with school nurses for seamless transition of care between settings.
- Delivered educational workshops on various health topics, increasing community awareness and understanding.
- Promoted breastfeeding practices to enhance infant nutrition and bonding experience with mother.
- Contributed to safeguarding strategies, ensuring the welfare of children at risk.
- Assisted in organising local health clinics for wider access to healthcare services.
Intensive family support worker
Sure Start Children's Centres - NHS
Nottingham, Nottinghamshire
04.2014 - 04.2015
- Established positive rapport with families through empathetic and non-judgmental approach.
- Documented progress reports accurately maintaining strict confidentiality standards.
- Advocated on behalf of families during multi-agency meetings, guaranteeing their voices were heard.
- Nurtured resilience within client base through strength-based approach to intensive family support work.
Company Director
Claymore Contracts Limited
Nottingham, Nottinghamshire
04.2003 - 04.2008
- Enhanced company image by implementing a comprehensive brand strategy.
- Streamlined operations for improved efficiency and productivity.
- Drove business growth with strategic planning and forecasting.
- Led team to achieve organisational goals and objectives.
- Cultivated key relationships for business development opportunities.
- Managed high-profile projects to successful completion within deadlines.
- Bolstered staff morale through effective leadership and communication skills.
- Drove product and service innovation to meet evolving market demands.
Area Sales Director
Fairfield Displays and Lighting Limited
Fleet, Hampshire
04.1994 - 04.2002
- Achieved market growth by developing robust sales strategies.
- Fostered strong client relationships for higher customer retention.
- Improved product visibility with strategic placement in retail stores.
- Conducted competitive analysis to identify and capitalise on business opportunities.
Education
NVQ Level 3 - Safeguarding
Nottinghamshire County Council
Nottingham 2020 - 2020
NVQ Level 3 - Fabricated and Induced Illness
Nottinghamshire County Council
Nottingham 2019 - 2019
NVQ Level 3 - First Aid - Paediatric first aid
Highfield Awarding Body of Compliance
Nottingham 2016 - 2016
Challenging Domestic Violence - Male Perpetrator - Safeguarding
EQUATION
Nottingham 2016 - 2016
NVQ Level 3 - Safeguarding
Equation - Domestic Violence and Abuse
Nottingham 2016 - 2016
NVQ Level 2 - Forest Schools
Bridgewater College
Nottingham 2016 - 2016
NVQ Level 3 - Safeguarding
Nottinghamshire University Hospitals
Nottingham 2015 - 2015
NVQ Level 3 - Peer Support Skills
Nottinghamshire University Hospitals
Nottingham 2014 - 2015
NEBS MANAGEMENT - Introduction to management
University of Wolverhampton
Wolverhampton 2002 - 2003
CACHE level 3 in homebased care - Childcare
South Nottinghamshire College
Nottingham 2010 - 2010
Diploma of Higher Education - Sales and Marketing Management and Neuro Linguistic Programming
John Fenton Training Institute
Royal Leamington Spa, Warwickshire 2000 - 2001
Diploma of Higher Education - Childcare and learning support
Basford Hall College of Further Education
Nottingham 1993 - 1994
N.N.E.B - National Nursery Nurses Examining Board - Childcare and Child Development including A level in Health, Biology and Psychology
Basford Hall College of Further Education
Nottingham 1990 - 1992
GCSEs - MATHS
Bluecoat C of E School
Nottingham 1983 - 1990
GCSEs - English Literature
Bluecoat C of E School
Nottingham 1983 - 1990
GCSEs - English Language
Bluecoat C of E School
Nottingham 1983 - 1990
GCSEs - Geography
Bluecoat C of E School
Nottingham 1983 - 1990
GCSEs - Biology
Bluecoat C of E School
Nottingham 1983 - 1990
GCSEs - Art
Bluecoat C of E School
Nottingham 1983 - 1990
Skills
- Risk assessment techniques
- Decisive judgement
- Tactful diplomacy
- Auditing experience
- Persuasive communications
- Supplier liaison
- Account management
- Sub-contractor supervision
- Client relationship building
Affiliations
- Home Improvements and Gardening
Accomplishments
Awarded the Michael Varnam Awards in 2019 for public recognition for hard work and achievement and making a difference to the health and wellbeing of people in Nottingham.
References
References available upon request.
Timeline
Quality Contracts Officer
Nottinghamshire County Council
04.2023 - Current
Community Care Officer - MASH
Nottinghamshire County Council
04.2022 - 04.2023
MASH OFFICER - Children's
Nottinghamshire County Council
04.2019 - 04.2022
Maternity support worker
NHS Nottingham
04.2016 - 04.2019
Assistant Health Visitor
Nottinghamshire NHS Trust
04.2015 - 04.2016
Intensive family support worker
Sure Start Children's Centres - NHS
04.2014 - 04.2015
Company Director
Claymore Contracts Limited
04.2003 - 04.2008
Area Sales Director
Fairfield Displays and Lighting Limited
04.1994 - 04.2002
NVQ Level 3 - Safeguarding
Nottinghamshire County Council
2020 - 2020
NVQ Level 3 - Fabricated and Induced Illness
Nottinghamshire County Council
2019 - 2019
NVQ Level 3 - First Aid - Paediatric first aid
Highfield Awarding Body of Compliance
2016 - 2016
Challenging Domestic Violence - Male Perpetrator - Safeguarding
EQUATION
2016 - 2016
NVQ Level 3 - Safeguarding
Equation - Domestic Violence and Abuse
2016 - 2016
NVQ Level 2 - Forest Schools
Bridgewater College
2016 - 2016
NVQ Level 3 - Safeguarding
Nottinghamshire University Hospitals
2015 - 2015
NVQ Level 3 - Peer Support Skills
Nottinghamshire University Hospitals
2014 - 2015
NEBS MANAGEMENT - Introduction to management
University of Wolverhampton
2002 - 2003
CACHE level 3 in homebased care - Childcare
South Nottinghamshire College
2010 - 2010
Diploma of Higher Education - Sales and Marketing Management and Neuro Linguistic Programming
John Fenton Training Institute
2000 - 2001
Diploma of Higher Education - Childcare and learning support
Basford Hall College of Further Education
1993 - 1994
N.N.E.B - National Nursery Nurses Examining Board - Childcare and Child Development including A level in Health, Biology and Psychology
Basford Hall College of Further Education
1990 - 1992
GCSEs - MATHS
Bluecoat C of E School
1983 - 1990
GCSEs - English Literature
Bluecoat C of E School
1983 - 1990
GCSEs - English Language
Bluecoat C of E School
1983 - 1990
GCSEs - Geography
Bluecoat C of E School
1983 - 1990
GCSEs - Biology
Bluecoat C of E School
1983 - 1990
GCSEs - Art
Bluecoat C of E School
1983 - 1990
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