Summary
Overview
Work history
Education
Skills
Timeline
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Amy Wearmouth

Billingham,North East

Summary

A highly skilled professional with extensive expertise in communication, quick thinking, and conflict resolution. Demonstrates a strong understanding of corporate governance principles, GDPR procedures, and regulatory knowledge. Proficient in internal auditing, risk assessment techniques, and policy development. Known for excellent written skills and the ability to think outside the box. Passionate about maintaining quality control and ensuring compliance with relevant legislation. Eager to leverage IT skills and fast learning abilities to contribute effectively in a dynamic environment.

Overview

3
3
years of professional experience
2015
2015
years of post-secondary education

Work history

Quality and Compliance officer

Roc group
11.2023 - 04.2025
  • This role is vast and includes many responibilities but at the hart of the role are-
  • Maintain accurate and up-to-date records of quality assessments, audits, and compliance-related activities.
  • Generate compliance and quality reports for senior management and regulatory bodies,
  • Track and interpret changes in regulations and ensure that processes and procedures are updated accordingly
  • Assist in preparing for external audits or regulatory inspections, provide guidance on compliance-related matters and offer training for staff
  • Maintained clear records of all compliance activities for audit purposes.
  • Established strong relationships with regulators, enhancing company reputation.
  • Led the internal investigation of compliance issues, ensuring swift resolution of problems.
  • Worked with different departments to promote organisation-wide understanding of compliance protocols, fostering an environment of shared responsibility.
  • Updated policy documentation regularly to reflect changes in regulation.
  • Took part in cross-functional team discussions on proposed business initiatives and provided feedback from a regulatory perspective.
  • Engaged with Steakholders, vulnerable young people and at risk adults to get their views and opinions on the service we are providing and ensuring that feedback is acted upon.
  • Applying for funding for the sister charity, to ensure financial sustainability.

Work support advisor

Fedcap employment
03.2023 - 11.2023
  • My main responsibilities within this role was to offer ongoing advice and guidance to employees who are struggling to maintain their job due to personal challenges (e.g., health conditions, family issues, skill gaps)
  • Help individuals adjust to their roles
  • Improve job performance, and identify any barriers preventing success and track the progress of employees to ensure they are achieving their personal goals and remaining employed

Customer Success Advisor

Fedcap employment
08.2022 - 03.2023
  • Act as the first line of support for customer issues.
  • Providing timely and effective solutions
  • Advocate for customers within the company
  • Ensuring their needs and concerns are heard and addressed by relevant teams
  • Build and maintain strong, long-term relationships with participants

Welfare Support Assistant

Stockton Borough Council
Stockton, Stockton-on-Tees
11.2021 - 07.2022
  • Dealt with correspondence, ensuring clear and effective communication throughout the organisation.
  • Enhanced office efficiency by organising files and documentation.
  • Entered data accurately into company systems; maintained up-to-date records.
  • Assisted colleagues with day-to-day tasks, promoting a collaborative work environment.
  • Streamlined communication for improved team collaboration.
  • Facilitated seamless operations through orderly management of resources.
  • Liaised with other departments to streamline procedures; minimised redundancy in workflows.
  • Worked with vulnerable young people and at risk adults who were engaged with Social Services
  • Provided support and guidance for at risk adults, vulnerable Children and their families.
  • Work as a part of a muti-disiplinary team providing support and advice for those who may be involved with Social Services due to, but not limited too: SGO's, Section 20, Section 17, adult social care, homelessness, exploitation, domestic abuse.

Education

GCSE - 9 GCSE’s at grade A-C, inc Maths and English

High Tunstall College of Science

A-Level - 3 A-Levels grade C

SRC Bede Sixth Form

Bachelors with Honors - Religion and Education

University of Huddersfield

Postgraduate Certificate - Social Policy

University of Birmingham

Skills

  • Communication
  • Quick Thinking
  • Thinking outside the box
  • Conflict resolution
  • Fast pace working
  • IT Skills
  • Fast Learner
  • Eager
  • Passionate
  • Knowledge of relevant Legislation
  • Honesty
  • Knowledge of gdpr rules
  • Advisory communication
  • Tactful diplomacy
  • Corporate governance principles knowledge
  • Governance understanding
  • Risk assessment techniques
  • Background check administration
  • Internal auditing
  • Regulatory knowledge
  • Audit report writing
  • Excellent written skills
  • Regulatory awareness
  • Policy development
  • Quality Control Analysis
  • GDPR procedures and monitoring

Timeline

Quality and Compliance officer

Roc group
11.2023 - 04.2025

Work support advisor

Fedcap employment
03.2023 - 11.2023

Customer Success Advisor

Fedcap employment
08.2022 - 03.2023

Welfare Support Assistant

Stockton Borough Council
11.2021 - 07.2022

A-Level - 3 A-Levels grade C

SRC Bede Sixth Form

Bachelors with Honors - Religion and Education

University of Huddersfield

Postgraduate Certificate - Social Policy

University of Birmingham

GCSE - 9 GCSE’s at grade A-C, inc Maths and English

High Tunstall College of Science

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