Rachel Cadman
Rotherham,United Kingdom
Summary
Dedicated professional with a strong customer service mindset, known for maintaining calm in crisis situations and demonstrating a polite demeanour. Friendly and helpful, consistently taking proactive initiative to enhance service delivery. Excellent time management skills ensure efficient task completion and support career goals of advancing within the customer service industry.
Overview
33
33
years of professional experience
1999
1999
years of post-secondary education
Work history
Import manager
Greenfield Imports and Exports Ltd
Sheffield, South Yorkshire
01.2001 - 01.2026
- Collaborate with retail buyers to develop product ranges aligned with market trends, providing competitor reports, sales and profitability analysis to support decisions.
- End-to-end costing of products taking into account fluctuating currency exchange rates, shipping costs, customs charges, etc. Negotiated buying prices with suppliers and selling prices to customers.
- Logistics - followed products from selection through to delivery, making sure they were produced and shipped on time. Calculated full container loads to maximise shipping efficiencies, consolidating stock from multiple factories where required.
- Analyse sales data and seasonal profiles to forecast requirements and optimise stock management.
- Controlling stock levels & reconciling between warehouse reports, accounting systems, Excel records & physical stock checks, tracing any discrepancies.
- Performed at a service level above 98% for customers such as Asda, Morrisons, Lakeland and Wilko.
- Responsible for setting up, monitoring and optimising PPC ads on Google and Amazon. Completed 2 Google Ads training courses.
- Collated data and submitted waste packaging declarations.
- Lead a team to deliver exceptional customer service across B2B and B2C channels.
- Respond to customer queries and complaints via telephone and email.
- Set up and staff trade stands at events such as Great Yorkshire Show, selling products directly to consumers.
Bar staff member
Sitwell Park Golf Club
Rotherham, South Yorkshire
07.1999 - 07.2000
- Assisted in preparing and serving beverages in fast-paced environment.
- Maintained cleanliness and organisation of bar area to ensure a welcoming atmosphere.
- Engaged with customers to provide exceptional service and enhance their experience.
- Supported team members by restocking supplies and managing inventory levels.
Receptionist
Apollo Travel
Rotherham, South Yorkshire
07.1999 - 07.2000
- Greeted visitors and clients with professionalism whilst managing incoming calls and enquiries.
- Assisted Customer Liaison Officer by typing up letters and making follow-up telephone calls.
- Maintained accurate records of correspondence and communications to support office operations.
- Assisted in managing office supplies and inventory, ensuring timely replenishment and organisation.
Shop assistant
Swinton Post Office
Swinton, Rotherham
10.1992 - 07.1999
- Staffed till efficiently during Saturday and holiday shifts at Swinton Post Office.
- Restocked displays and shelves to maintain full product availability.
Education
Bachelor of Arts - Geography and Psychology
Liverpool University
Liverpool 10.1996 - 06.1999
A-Levels - Geography, Maths, Chemistry & General Studies
Wickersley Comprehensive School
Rotherham 09.1993 - 06.1996
GCSEs - Geography, Maths, English, Science, Business Studies, German, PE
Wickersley Comprehensive School
Rotherham06.1993
Skills
- Customer service minded
- Calm in a crisis
- Polite demeanour
- Friendly and Helpful
- Excellent time management
- Proactive initiative taking
- International communication
- Trade negotiations
- Strategic planning proficiency
- International Shipping coordination
- Understanding of duty rates
- Inventory control expertise
- Tactical procurement expertise
Custom
In July 2000 I spent 3 months in Belize on a Raleigh International expedition. During this time, I lived within local communities, helped build two schools, lived on an uninhabited island, conducted scuba diving surveys of the coral reef for the Belizean government, and cleared jungle trails using a machete.
Following this I spent 3 months travelling independently to Mexico, Australia and Malaysia.
Timeline
Import manager
Greenfield Imports and Exports Ltd
01.2001 - 01.2026
Bar staff member
Sitwell Park Golf Club
07.1999 - 07.2000
Receptionist
Apollo Travel
07.1999 - 07.2000
Bachelor of Arts - Geography and Psychology
Liverpool University
10.1996 - 06.1999
A-Levels - Geography, Maths, Chemistry & General Studies
Wickersley Comprehensive School
09.1993 - 06.1996
Shop assistant
Swinton Post Office
10.1992 - 07.1999
GCSEs - Geography, Maths, English, Science, Business Studies, German, PE
Wickersley Comprehensive School