Rachel Burgess

Knowledge Change Action Ltd - (KCA delivers training in Trauma Informed Practice for various sectors including Education, Public Health and Criminal Justice)

• Coordinating and managing projects to ensure timely and successful implementation.
• Building and maintaining strong relationships with key stakeholders for effective communication.
• Developing implementation plans aligned with commissioner goals, focusing on timelines and budgets.
• Proactively identifying and reducing risks to maintain quality and project aims.
• Securing timely conversion of bookings into revenue to support cash flow management.
• Overseeing event setup and execution to guarantee on-time delivery.
• Regularly monitoring KPIs and report on progress to stakeholders or steering groups as needed.
• Providing ongoing support to a newly appointed Finance Officer

• Carried out book-keeping duties including Purchase Ledger, Sales Ledger, Bank Reconciliation and journals on Kashflow
• Followed up on outstanding balances from creditors
• Carried out Company payroll via Payroll Manager Moneysoft
• Contributed to production of monthly and quarterly management accounts. Liaised with appointed accountants for production of year-end Company Accounts
• From February 2024 line managed Finance Assistant
• Built and maintained strong relationships with key internal (e.g., PDMs, TCs) and external stakeholders, ensuring effective communication, participant engagement, and successful project/programme delivery and closure.
• Developed project/programme implementation plans aligned with commissioner goals and objectives, ensuring attention to timelines, budgets, and contingencies.
• Oversaw the setup and execution of training events, including records in KCA Connected, communication, venue details, and materials preparation.
• Ensured the smooth operation and running of the office
• Provided IT support for users of company's external facing intranet

• Carried out book-keeping duties, including sales and purchase ledger, weekly bank reconciliation using Kashflow, journals
• Followed up on outstanding balances from creditors
• Produced company payroll
• Contributed to production of monthly and quarterly management accounts. Liaised with appointed accountants for production of year-end Company Accounts
• Ensured seamless delivery of training events by verifying logistics.
• Managed office supplies inventory to guarantee project readiness.
• Provided reception duties
• Maintained high standards of customer service for external users of company database

• Budget preparation, monitoring & reporting
• Processed financial transactions including purchase and sales ledger, payroll, bank reconciliations, income/cash handling using Sage
• Financial audit preparation. Liaised with appointed Accountants for production of year-end accounts.
• Data Monitoring of KPIs for Contract monitoring and Ofsted inspections
• Line management of administrative staff
• Office management
• Facilities Management

• Oversaw daily operations of an out of town shopping centre including staff rotas, cleaning, landscaping and security
• Liaison with local communities and schools
• Maintained high standards of Customer Service
• Line management of staff
• Public Safety management

Started as Sales Assistant in 1988 at Our Price Records Ltd, progressing to Assistant Manager of Virgin Megastore at The Mall at Cribbs Casueway - 3rd largest turnover in the company at that time

Undertook various duties from serving customers to stock control to staff line management to budget management