Rachel Baber
Cardiff,Rhondda Cynon Taf
Summary
Hospitality professional with 9 years of experience across fast-paced roles. Degree in illustration from the University of the West of England. Proven record of delivering friendly service and building strong customer relationships.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Postal Delivery Driver
Royal Mail Delivery Office
Cardiff
10.2024 - 03.2025
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Utilised GPS and route planning software to optimise delivery routes, reducing fuel consumption and delivery times.
- Built strong relationships with regular customers, fostering loyalty and positive feedback for the company.
- Navigated through diverse weather conditions and traffic situations, ensuring timely and safe delivery of items.
Barista
Costa Coffee
Bristol
05.2023 - 09.2024
- Serving customers in a friendly and pro-active manner.
- Responsible for preparing coffees and other menu drinks. Constantly serving drinks to high standard, and developing my knowledge and skills in preparing the drinks.
- Preparing food for customers.
- Complying with health & safety policies. Ensuring high standard of cleanliness and presentation standards.
- Providing excellent customer service and managing customer queries and complaints.
Customer Service Assistant
Shipley's Casino
Bristol
05.2022 - 10.2022
- Supporting customers and dealing with customer enquiries whilst promoting sales.
- Working closely with colleagues in a team to ensure high standard of customer service.
- Taking customer orders, purchasing, preparing and serving food and drinks, managing the till and handling cash, assisting with any gambling machine issues.
- Organising bingo sessions, calling bingo involving public speaking and ensuring customers were entertained.
- Interacting with customers ensuring they got the best out of their visit, being proactive in ensuring any customer enquiries were dealt with promptly.
Retail Assistant
New Look
Bristol
02.2022 - 04.2022
- Engaging with and pro-actively assisting customers.
- Maintaining excellent customer service.
- Serving customers and processing payments, online orders, refunds & returns.
- Answering enquiries and ensuring complaints are dealt with quickly and efficiently.
- Organising and standardising stock in storage and on shop floor.
- Actively promoting special offers and products to increase sales targets.
Barista
Costa Coffee
Llantrisant
08.2019 - 03.2021
- Food & drink preparation to a consistent and high quality standard.
- Serving customer in a pro-active & friendly manner. 2
- Ensuring high standards of cleanliness and food preparation with knowledge of health & safety.
- Processing payments and customer enquiries.
- Ensuring best customer service in a very busy and fast paced environment .
Counter Assistant
Big Sam's Fish & Shop
Pontyclun
08.2018 - 08.2019
- Catering duties in a busy environment ensuring high standard of food preparation.
- Taking payments, handling cash and using till.
- Employer has commended me for my reliability, flexibility to cover absence, friendly manner, efficiency and punctuality.
- Food Hygiene Certificate Level 1.
Education
Ysgol Llanhari
Jun 2018
Art & Design Foundation -
Coleg Cymoedd Nantgarw
06.2020
Illustration BA Hons -
University of West of England
3 A-Levels - Sociology (C), Art & Design (B), Photography (C), Welsh Baccalaureate (B)
Skills
- Confident IT skills
- Microsoft Word
- Microsoft Excel
- Full driving licence
- Car owner
- Full availability for shift work
- Fluent in Welsh
- Customer service
Certification
Food Hygiene Certificate Level 1
Languages
Welsh
Proficient
C2
Interests
Creative website - Rachelbaber.com
Timeline
Postal Delivery Driver
Royal Mail Delivery Office
10.2024 - 03.2025
Barista
Costa Coffee
05.2023 - 09.2024
Customer Service Assistant
Shipley's Casino
05.2022 - 10.2022
Retail Assistant
New Look
02.2022 - 04.2022
Barista
Costa Coffee
08.2019 - 03.2021
Counter Assistant
Big Sam's Fish & Shop
08.2018 - 08.2019
Ysgol Llanhari
Art & Design Foundation -
Coleg Cymoedd Nantgarw
Illustration BA Hons -
University of West of England