Megan Hopper
Ballyclare,Antrim
Summary
Organised and proactive, demonstrating strong communication and problem-solving skills, along with proficiency in office software and time management. Experienced in working in fast-paced environments, supporting team objectives and known for having exceptional customer service in any role.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Administrative officer
The Recruitment Co
Belfast, Antrim and Newtownabbey
02.2026 - Current
- Provided excellent customer service to vulnerable customers in an efficient and compassionate manner.
- Handled confidential documents with utmost care; ensured data security at all times.
- Simplified complex information via clear, concise written communication skills; eased understanding across departments.
- Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
- Exhibited professional telephone etiquette.
- Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
- Ensured prompt resolution of employee issues with keen attention to detail and empathetic listening skills; fostered a positive working environment.
Product manager
River Island
Craigavon, Armagh City Banbridge and Craigavon
07.2024 - 02.2026
- Implemented innovative visual merchandising techniques which led to increased shopper interest.
- Ensured smooth running of daily operations with efficient resource allocation.
- Gained excellent product knowledge through diligent research, leading to better sales performance.
- Delivered exceptional service standards by promoting team collaboration and commitment.
- Handled customer complaints effectively to maintain high levels of customer satisfaction.
- Boosted overall store productivity with careful personnel management and motivation techniques.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Completed opening and closing procedures each day.
- Developed team's product knowledge, resulting in increased store sales.
- Analysed sales figures, identifying areas to improve and implementing remedial action.
Retail assistant
Primark
Craigavon , Armagh
12.2022 - 07.2024
- Assisted customers in product selection, resulting in increased sales.
- Recognised cross-selling opportunities thus contributing positively towards overall store sales.
- Handled returns and exchanges professionally to maintain positive relations with customers.
- Participated actively in team meetings sharing insights on improving operational efficiency.
- Processed cash and card payments with accuracy to maintain financial integrity.
- Managed queues effectively during peak hours, maintaining orderliness within the shop premises.
- Managed stock levels efficiently to prevent shortages or overstocking.
- Updated product labelling and pricing to reflect discounts and offers.
Kitchen porter/Barista
Grey's Ballyclare
Ballyclare, Antrim and Newtownabbey
10.2019 - 01.2021
- Delivered exceptional service to customers for their enjoyment and comfort.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Assisted in inventory control measures for effective stock management.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
Education
Bachelor of Arts - English with Sociology
Queen's University Belfast
Belfast 09.2021 - 06.2024
A-Levels -
Ballyclare Secondary School
Ballyclare, Antrim and Newtownabbey 09.2019 - 06.2021
GCSEs -
Ballyclare Secondary School
Ballyclare, Antrim and Newtownabbey 09.2017 - 06.2019
Skills
- Excellent customer service
- Office equipment operation
- Efficient communication
- Confident IT skills
- Well-organised
- Hard working
Timeline
Administrative officer
The Recruitment Co
02.2026 - Current
Product manager
River Island
07.2024 - 02.2026
Retail assistant
Primark
12.2022 - 07.2024
Bachelor of Arts - English with Sociology
Queen's University Belfast
09.2021 - 06.2024
Kitchen porter/Barista
Grey's Ballyclare
10.2019 - 01.2021
A-Levels -
Ballyclare Secondary School
09.2019 - 06.2021
GCSEs -
Ballyclare Secondary School
09.2017 - 06.2019