Your Name
Wolverhampton
Summary
Results-driven pensions officer with a solid foundation in organizational skills, communication, and problem-solving. Proven ability to collaborate effectively with teams and manage multiple tasks under pressure. Prepared to leverage and enhance these skills in a leadership role.
Overview
18
18
years of professional experience
Work history
Pensions Officer
West Midlands Pension Fund, Wolverhampton Council
Wolverhampton, West Midlands
01.2025 - Current
- Assisted in implementing process improvements to support operational efficiency in pension administration tasks, successfully helping to create IFA(Interfund) Team in Transactions and Exit Department.
- Maintain compliance with pensions legislation and best practice guidelines consistently through knowledge gained in the LGA Level 3 qualification course.
- Utilised specialist pensions software to manage huge volume of case load and data effectively.
- Resolved complex queries from members, other LGPS Funds, Employers and other departments within the Fund promptly.
- Calculated complex benefits and communicated findings to members and other LGPS Funds effectively and promptly.
- Contributed actively to team meetings to address member-specific issues collaboratively.
- Trained and onboard new staff to strengthen team capabilities, and promote knowledge sharing through development of process and workflow manuals.
Pensions Assistant
West Midlands Pension Fund - Wolverhampton Council
Wolverhampton, West Midlands
03.2023 - 12.2024
- Calculated pensions and benefits, helping members make decisions regarding available benefit options.
- Assisted in training staff to compute pension benefits.
- Processed general clients and member updates including leavers, entrants, retirements, transfers and singular switch request.
- Created a transfers team glossary for new entrants into the transfers team and the wider transactions and exit department.
- Actioned complex and diverse refunds and deferments for members in the LGPS pension scheme.
- Handled Club and Non Club Transfer In for LGPS members.
- Managed a wide range of Interfund In cases for LGPS members and selected as part of the Interfund In project team.
- Executed a huge volume of retirement quotes, processing active and deferred quotes.
- Responded to personal and email enquiries with the utmost regard for discretion and confidentiality. .
- Crafted non-standard correspondence for complex cases that need further detail and explanation.
Bookkeeper
KBM Chartered Certified Accountants
Birmingham, West Midlands
10.2020 - 02.2023
- Processed sale and purchase invoices including refunds and returns using Sage line 50 and QuickBooks.
- Created sales, purchase ledgers and produced accurate general ledger entries with Sage 50 and Quick books.
- Input sales, purchase and cash transactions.
- Reconciled all company accounts, including credit cards and expenses.
- Lodged tax returns and VAT filings with HMRC.
- Produced monthly and Quarterly management account.
- Completed final trial balance for companies from IT, Construction and Retails sector.
- Monthly Journal Accruals, Prepayments, Depreciation and other control accounts.
Academic Coach
University Of Wolverhampton
Wolverhampton, West Midlands
09.2008 - 07.2018
- Delivered well-structured 1:1 support sessions to students with learning difficulties, improving their exam scores by up to 40%.
- Ensured achievement of learning goals, providing detailed and regular feedback to teachers on student progress.
- Encouraged students to work together to complete projects and solve problems.
- Maximised student engagement and receptive learning by educating students using individualised instructional approaches.
- Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.
- Applied student assessment information to personalise support for students struggling in mathematics.
Education
Master of Arts - Marketing Management
University of Wolverhampton
WolverhamptonBachelor of Science - Accounting and Finance
Delta State University
Skills
- Written and oral communication
- Microsoft Office proficiency
- Creative problem solving
- Interdepartmental collaboration
- Report writing
- Conflict resolution
- Logistical organization
- Delegation and motivation
- Customer service excellence
- Time management
- Pressure resilience
- Adaptability and attention to detail
- Team building
Community Service
Parent Governor at St Mary's Catholic Primary Academy, Wolverhampton.
Timeline
Pensions Officer
West Midlands Pension Fund, Wolverhampton Council
01.2025 - Current
Pensions Assistant
West Midlands Pension Fund - Wolverhampton Council
03.2023 - 12.2024
Bookkeeper
KBM Chartered Certified Accountants
10.2020 - 02.2023
Academic Coach
University Of Wolverhampton
09.2008 - 07.2018
Master of Arts - Marketing Management
University of Wolverhampton
Bachelor of Science - Accounting and Finance
Delta State University