Iwan Williams

· Assisting in the preparation and production of the various payrolls for

the City and County of Swansea via the Fusion system, working in

conjunction with Oracle systems, Teachers Pensions, EWC, GOSS,

Altair (Pensions), Microsoft Office and SharePoint, in a timely and

accurate manner and in compliance with all related legislation.

· Updating and maintaining accurately and efficiently all data within the

Fusion/Oracle and SharePoint systems.

· Operating within a framework of detailed regulation.

· Ensuring that quality contract targets are met

· Processing PR forms and estimates, providing accurate CARE and Final

Salary figures and service to the Pensions Department within the

required time frame. This requires a knowledge of Payroll regulations

in relation to Pensionable pay.

· Calculating redundancy payments for the HR department where

appropriate and the calculation of assumed pensionable pay in cases

such as sick and maternity leave.

· Interpreting historic record cards and paperwork to provide accurate

service history to the Pension Department.

· Assisting with the closure of the Student Finance department.

· Preparing student case loads for filing and transporting to the Student

Loans Company.

· Archiving previous year’s academic student case loads.

· Updating invoices for payment by colleges and

Universities.

· First point of contact with customers regarding Council Tax enquiries on

the telephone and face to face.

· Advising and assisting the public on complex issues and procedures

regarding Council Tax.

· Processing payments.

· Agreeing on payment arrangements with customers who are

experiencing difficulties paying their bills.

· Advising the public on debt management issues.

· Dealing with sensitive information and complying with the Data

Protection act.

· Dealing with vulnerable customers who have financial difficulties.

· Processing high volumes of online and paper based applications for

Council Tax.

· Making independent decisions on granting discounts and exemptions

for Council Tax.

· Agreeing to and making payment arrangements for customers

experiencing financial difficulties.

· Amending customers accounts following payments.

· Dealing with sensitive information and adhering to the data Protection

Act.

· Dealing with vulnerable customers having financial difficulties.

· Liaising with Solicitors and Executors regarding the death of a

customer.

While working for Leeds City Council I was also heavily involved in the system testing of its in-house database. This required me to make necessary adjustments to the ‘test’ system in order to establish that the updated patches were correct and worked in conjunction with each other. Any errors were reported and passed to Civica who were responsible for updating each new version of the system.

· Assisting in the inputting of information regarding road traffic collisions.

· Liaising with Insurance companies, Solicitors and the public regarding

road traffic collisions.

· Updating and maintaining customer records.

· Verifying payments with Solicitors and other outside agencies.

· Scanning and processing student applications for bank accounts.

· Setting up High Interest Deposit Bonds and dealing with enquiries from branches around the country regarding their products.

· Investigating unusual activity on bank accounts and reporting any aberration to the Money Laundering Investigation team for further scrutiny.

· Updating and maintaining Primary and Secondary Schools teacher courses on the database.

· Dealing with invoices regarding payment for teacher courses from Primary and Secondary Schools.