Rachael Freemantle
Assistant Property Manager
Kent
Summary
“5years’ experience managing residential property portfolios, including rent collection, maintenance coordination, tenant liaison, and arrears management. Now applying this knowledge to the UK market, actively learning local housing legislation, safety standards, and compliance requirements. Organised, reliable, and quick to adapt to new systems and regulations.”
Overview
15
15
years of professional experience
Work History
Senior Carer
Active Care In-home Service
02.2025 - Current
- Provided compassionate personal care and support to elderly clients, enhancing daily living activities.
- Developed and implemented individualized care plans based on clients' unique needs and preferences.
- Monitored health status of clients, reporting changes to healthcare professionals promptly.
- Offered companionship and kindness to elderly patients.
- Assisted clients with medication management, ensuring adherence to prescribed schedules.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Carer
MNP
01.2021 - 04.2023
- Provided compassionate care and support to clients with diverse needs.
- Assisted clients with daily living activities, enhancing quality of life.
- Developed individualized care plans in collaboration with healthcare professionals.
- Monitored client health, documenting changes and reporting to medical staff.
- Fostered positive relationships with clients and families, promoting trust and communication.
- Participated in team meetings to discuss client progress and care strategies.
Property Host/Manager
SM Short Let Stay
01.2016 - 12.2019
- Managed guest check-in and check-out processes to ensure seamless operations.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained new team members on customer service protocols and operational standards.
- Developed and implemented processes to enhance guest satisfaction and retention.
- Collaborated with maintenance teams to address property issues promptly and effectively.
- Enhanced team productivity by conducting regular staff training on hospitality best practices.
- Implemented new protocols to adhere to health guidelines during the pandemic, ensuring guest safety while dining.
- Maintained a professional and welcoming atmosphere, setting high standards for service excellence.
- Adhered and enforced strict hygiene rules and regulations maintaining a safe and clean working environment.
- Increased repeat business by building strong relationships with guests and addressing their concerns promptly.
Assistant Property Manager
Rezon Ltd
02.2011 - 08.2019
- Assisted in managing tenant relations and resolving issues to ensure satisfaction.
- Coordinated property maintenance requests, enhancing response times and tenant communication.
- Supported lease administration processes, ensuring compliance with regulations and accuracy of documentation.
- Implemented property marketing strategies, increasing visibility and attracting prospective tenants.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Manager/Sales
Courier Plus
08.2013 - 12.2016
- Managed daily operations to ensure timely and accurate deliveries.
- Oversaw team performance, fostering a collaborative environment for improved service.
- Analyzed delivery routes using optimization software to reduce transit times and costs.
- Controlled costs to keep business operating within budget and increase profits.
- Collaborated with cross-functional teams to resolve customer issues effectively and promptly.
Education
Bachelor of Science - B.sc Human Resources And Management Development
HEGT University
West Africa 2017
High School Diploma -
Girl Model High School
Nigeria 2006
Skills
Time management
Relationship building
Dementia care
Emotional support
Clear communication
Housekeeping
Housekeeping duties
First aid and safety
Social interaction
Infection control
Workload management
Data confidentiality
Case management
Stroke recovery assistance
Problem-solving
Friendly and outgoing
Attention to detail
Empathy and patience
Bathing assistance
Quality program protocols
Activity documentation
Client protection
Fast learner
Decision-making
Timeline
Senior Carer
Active Care In-home Service
02.2025 - Current
Carer
MNP
01.2021 - 04.2023
Property Host/Manager
SM Short Let Stay
01.2016 - 12.2019
Manager/Sales
Courier Plus
08.2013 - 12.2016
Assistant Property Manager
Rezon Ltd
02.2011 - 08.2019
Bachelor of Science - B.sc Human Resources And Management Development
HEGT University
High School Diploma -
Girl Model High School