Rachael Duignan
Stockport,United Kingdom
Summary
Customer-focused professional with expertise in order processing, staff scheduling, and task prioritisation. Skilled in health and safety regulations and stock replenishment, fostering team motivation and effective communication. Committed to high standards of compliance monitoring and crisis management, driving organisational success and continuous improvement.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work history
Supervisor
Bestway Retail
Marple, Stockport
2021.11 - 2025.12
- Managed daily operations to increase productivity.
- Coached team to deliver top-quality customer service and uphold brand values.
- Resolved customer complaints, bolstering brand reputation.
- Handled high-pressure situations calmly, contributing to a positive work environment.
- Maintained organised shop floor, enhancing operational efficiency.
- Trained new employees, promoting rapid productivity increase.
- Assisted customers in product selection, enhancing shopping experience.
- Managed returns and exchanges efficiently improving customer trust in our return policy.
- Oversaw cash handling procedures, ensuring accuracy and security.
- Monitored stock levels to avoid overstocking or understocking issues.
- Implemented visual merchandising strategies to improve product visibility.
- Collaborated closely with the store manager for planning promotional events successfully.
- Processed deliveries and delegated unpacking, pricing, and replenishment tasks to streamline operations.
- Increased store cleanliness with regular maintenance tasks.
- Updated pricing and promotions to fulfil store goals.
- Ordered additional stock and new product offerings on a [Timeframe] basis based on supply and demand.
- Cashed up tills at end of the day to ensure accurate financial reporting. and counted takings to balance books at business close.
- Trained team to upsell products and navigate POS systems.
- Attended to customer needs promptly, leading shop teams by example.
- Performed risk assessments and security checks to comply with health and safety legislation.
Retail supervisor
McColls Ltd
Marple, Stockport
2017.04 - 2021.11
- Enhanced customer satisfaction by delivering top-notch service.
- Trained new employees, promoting rapid productivity increase.
- Oversaw cash handling procedures, ensuring accuracy and security.
- Counted and reconciled cash takings from tills to maintain financial accuracy. Counted takings to balance books at business close.
- Promoted a welcoming atmosphere by ensuring the store remained clean and tidy. Performed regular maintenance tasks.
- Streamlined inventory management processes for enhanced efficiency.
- Monitored stock levels to avoid overstocking or understocking issues.
- Processed deliveries and delegated unpacking, pricing and replenishment tasks to maximise efficiency.
- Assisted customers in product selection, enhancing the shopping experience.
- Handled high-pressure situations calmly resulting in a peaceful work environment.
- Ensured compliance with health and safety regulations for a safer working environment.
- Performed risk assessments and security checks to comply with health and safety legislation.
- Updated pricing and promotions to fulfil store goals.
Taxi operator/receptionist
1919 Taxis and minibuses
Bredbury, Stockport
2006.05 - 2017.03
- Increased customer satisfaction by providing courteous and efficient service.
- Used exceptional communication and relationship-building abilities to provide outstanding customer service throughout taxi booking processes.
- Assisted customers with booking queries to provide excellent service.
- Resolved customer complaints promptly, ensuring satisfaction and maintaining service standards.
- Managed high volume of incoming calls, optimising time and resources to maintain service quality.
- Maintained company's professional image with polite and attentive telephone manner.
- Used multi-line phone system to manage inbound and outbound calls, promoting efficient communication flow.
- Enhanced communication between drivers and customers through diligent information relay.
- Communicated regularly with drivers, updating [Type] system to ensure accurate alignment between jobs.
- Entered customer information into [Type] dispatch system to effectively assess nearby drivers and deliver timely service.
- Made time-sensitive decisions to keep transport services running on-time and meet objectives.
- Guided drivers in selecting the best routes to minimise travel time and enhance efficiency. considering time of day and road conditions.
- Provided support to drivers during emergency situations, coordinated responses efficiently.
- Maintained accurate records of bookings, cancellations and other transactions.
- Managed cash handling procedures at end-of-day reconciliation process.
- Cultivated strong relationships with regular callers through friendly, professional interactions, enhancing customer loyalty.
- Assisted customers with inquiries resulting in improved customer service ratings.
- Remained calm under pressure during peak hours; providing consistent quality service even at busiest times.
Education
GCSEs -
St Gregorys RC High School
Manchester 1987.09 - 1992.05
NCFE - Medical Secretarial
Tameside Business Centre
Tameside06.2003
Skills
- Order processing
- Staff scheduling
- Stock replenishment
- Compliance monitoring
- Health and Safety regulations
- Crisis handling
- Customer service excellence
- Task prioritisation
- Time efficiency
- Resilience under pressure
- Team motivation
- Staff development
- Attention to Detail
- Communication skills
- Relationship building
- Interpersonal savvy
- Interpersonal savvy
Timeline
Supervisor
Bestway Retail
2021.11 - 2025.12
Retail supervisor
McColls Ltd
2017.04 - 2021.11
Taxi operator/receptionist
1919 Taxis and minibuses
2006.05 - 2017.03
GCSEs -
St Gregorys RC High School
1987.09 - 1992.05
NCFE - Medical Secretarial
Tameside Business Centre