Rachael Carpenter
Morden, Merton
Summary
Dynamic professional with a strong foundation in administration support and project management, complemented by expertise in finance management and marketing. Demonstrates exceptional skills in people management, customer relations, and event planning, leveraging an innovative mindset to drive successful outcomes. Proficient in Microsoft Office and industry-specific tools such as Quadranet and Collins, with a proven track record of effective decision making and catering coordination. Committed to enhancing client relations through active listening and interpersonal skills, aiming to contribute to organisational success through strategic teamwork and leadership.
Overview
16
16
years of professional experience
Work history
Assistant Reservationist and Events Manager
Boisdale
London
06.2021 - 04.2025
- Responsible for ensuring the smooth running of the reservations team by supporting the Head of reservations and events.
- Monitor the reception, reservation and events inboxes, resolving enquires and liaising with customers to ensure a streamlined experience when booking a event.
- Sourcing halal and kosher meat upon request.
- Send out the proposal to guests including minimum spend, budget menu options, timings, and bespoke options such as musicians or themes.
- Coordinate with our sister sights in Canary Wharf and Mayfair.
- Organise the annual events including Cigar Awards, Boisdale Music Awards, and the British Black association Awards sourcing date, catering and equipment.
- Support the Boisdale reservations team, adapting to the continuously evolving environment.
- Update the guest lists for large bookings creating place cards for each guest.
- Provide support to the front of house team updating menus and drink lists monthly, ensuring the Front of house Management and venue management receives an update.
- Dedicated to the finer things in life: Delicious food, fine wine & rare whisky, all set to the soundtrack of the best in live Blues, Soul and Jazz music
- Achievements include
- Created training plans for membership, reception, and reservations.
- Facilitating event feedback and post event Communications.
- Establishing myself as point of contact for our sister venues.
- Promoted to Assistant Reservationist and Events Manager within 2 months.
- Assisted in budget preparation, preventing financial overruns.
- Coordinated technical equipment setup supporting seamless audio-visual experiences at events.
- Facilitated regular team meetings during planning phases, encouraging open communication and collaboration.
- Developed detailed event plans to meet client expectations.
- Managed onsite logistics, ensuring seamless guest experience.
- Facilitated smooth running of events averaging 150+ guests.
- Assessed individual customer needs and recommended event packages to suit.
- Determined client budget, vision and requirements through consultations.
Events and Marketing Manager
Catered by Justin
London/Surrey
06.2019 - 05.2021
- Responsible for managing events across the UK and marketing the business across multiple online platforms and networking events focusing on the execution of weddings and annual festivals.
- Delivered on KPIs monthly.
- Managed a total team of 20, making sure they delivered high quality customer service and completed tasks on time at a high standard.
- Reported on campaign and marketing performance, including ideas of how they could be more successful.
- Developed staff confidence and business knowledge to give them the right tools to progress within the company.
- Liaised with clients to organise their event.
- Achievements include
- Increased clientele by 10%.
- Created a bar page on the Catered by Justin website.
- Promoted three members of the team higher roles within the business.
- Assisted with the creation of our additional company, creating a pricing list for the stock and uploaded an items list to the newly created website.
Deputy Manager
Youngs & Co Brewery
London
01.2015 - 01.2019
- Responsible for the execution of the organisations daily strategic objectives, focusing on increasing KPI’s, customer relations, development and training of staff and stock control for beverages and food.
- Managed a team of 30+, ensuring they delivered high quality customer service and completed tasks on time at a high standard.
- Developed staff confidence and business knowledge to give them the right tools to progress within the company.
- Reported on daily, weekly and monthly KPI’s analysing profit and loss and where improvements can be made.
- Young's (Young & Co.'s Brewery Plc) is a British pub chain operating nearly 220 pubs. Young's have established themselves as a brand that is inventing new ways of enjoying pub and dining experiences.
- Achievements include
- Promoted 10 members of the team higher roles within the business.
- Increased a 12% fall into a 10% profit over a 3-month period.
- Rebranded our website, ensuring all pictures and information was up to date.
Bar Supervisor and Assistant Manager
Youngs & Co Brewery
London
01.2011 - 01.2015
- Checked identification of customers to enforce age restriction laws on alcohol consumption.
- Cultivated a friendly environment through excellent interpersonal skills enhancing overall guest experience.
- Trained staff for improved service quality and professionalism.
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
Front of House
Youngs & Co Brewery
London
01.2009 - 01.2011
Education
Data Analytics
Google Coursera
London 02.2026 -
Level 4 diploma - event management
Indeed
NVQ Level 1 & 2 - Hairdressing
Croydon College
GCSE's -
Other
Skills
- Administration support
- Project Management
- Active listener
- People Management
- Interpersonal
- Microsoft Office
- Finance Management
- Decision making
- Marketing
- Customer service
- Customer relations
- Writing
- Teamwork
- Quadranet
- Collins
- Innovative mindset
- Catering coordination
- Client relations
- Event planning
References
References available on request.
Timeline
Data Analytics
Google Coursera
02.2026 -
Assistant Reservationist and Events Manager
Boisdale
06.2021 - 04.2025
Events and Marketing Manager
Catered by Justin
06.2019 - 05.2021
Deputy Manager
Youngs & Co Brewery
01.2015 - 01.2019
Bar Supervisor and Assistant Manager
Youngs & Co Brewery
01.2011 - 01.2015
Front of House
Youngs & Co Brewery
01.2009 - 01.2011
Level 4 diploma - event management
Indeed
NVQ Level 1 & 2 - Hairdressing
Croydon College
GCSE's -
Other