Osmero Netto

• Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
• Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
• Accurately executed secretarial tasks, maintaining smooth administrative operations.
• Managed database to maintain updated records and accuracy.
• Processed invoices and financial data with strong eye for detail.
• Worked to facilitate positive, productive working environments through reliable administrative support.

· Managed a team of 16 people, overseeing and ensuring high-quality cleaning services at RBC Bank.

· Implemented training programs and conducted regular performance evaluations for team members to maintain and improve service quality.

· Developed and enforced cleaning schedules and protocols to meet RBC Bank's cleanliness and hygiene standards.

· Fostered a positive and collaborative team environment, promoting effective communication and teamwork among staff.

· Monitored and managed inventory and cleaning supplies to ensure efficient and cost-effective operations.

· Addressed and resolved customer inquiries and concerns promptly, maintaining client satisfaction.

· Collaborated with RBC Bank management to address specific cleaning needs and adapt services accordingly.

· Ensured compliance with safety regulations and company policies, promoting a safe working environment for the team.