Rachael Bunting
Runcorn,Cheshire
Summary
Motivated Swimming Teacher with over 15 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
I am a loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
STA Aquatic tutor
Swim!
Widnes, Halton
08.2024 - Current
- Ensured students grasped subject matter fully through continuous assessment techniques.
- Utilised technology in sessions, making learning more engaging and efficient.
- Mentored students during and after their qualification
- Provided detailed feedback with constructive suggestions to improve performance.
- Maintained records of each student's progress, identifying areas needing further improvement.
- Managed multiple students simultaneously whilst maintaining high quality instruction.
- Improved academic performance through targeted tutoring sessions focused on trouble areas.
- Provided constructive feedback for each tutoring session to evaluate student performance and determine future needs.
Swimming teacher
Swim!
Widnes, Halton
09.2021 - Current
- Promoted water confidence amongst fearful or inexperienced swimmers through gentle acclimatisation activities.
- Managed group classes effectively, ensuring each student received adequate attention and guidance.
- Ensured all safety measures were in place to avoid accidents.
- Participated in ongoing professional development to keep abreast of latest teaching methodologies and safety protocols in aquatic education.
- Demonstrated correct swimming techniques for effective learning.
- Established positive relationships with parents, ensuring their understanding of child's development in swimming.
- Adapted lesson plans based on individual capabilities to ensure progression.
- Conducted regular assessments to measure student progress.
- Fostered a safe and supportive learning environment with clear rules and guidelines.
- Incorporated fun games into lessons to enhance engagement whilst still focusing on skill building.
- Created safe, fun environments to improve swimmer engagement whilst maintaining safety.
- Planned and delivered swimming lessons to 6 learners.
Customer services advisor
ScottishPower
Warrington, Cheshire
10.2016 - 09.2021
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Coordinated efficiently with other departments for issue escalation, facilitating timely solutions.
- Promoted new products to customers, driving brand awareness.
- Utilised effective listening skills whilst interacting with customers to understand their needs better.
- Offered assistance to team members during peak hours, promoting efficiency.
- Recorded and processed customer data accurately.
- Adhered strictly to policies and procedures for continued company compliance.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Answered customer telephone calls promptly and improved on-hold wait times.
swimming co-ordinator
Places For People Leisure
Runcorn, Halton
06.2010 - 10.2016
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Troubleshot potential problems before escalation, preventing major disruptions.
- Handled administrative tasks, Pupil movements, signing up new customers.
- Enhanced team productivity with efficient delegation of tasks.
- Answered phone calls and responded to emails from customers.
- Addressed customer complaints and resolved issues.
- Established and maintained excellent customer relationships,
Swimming teacher
Places For People Leisure
Runcorn, Halton
06.2006 - 10.2016
- Adapted lesson plans based on individual capabilities to ensure progression.
- Liaised closely with lifeguards to maintain highest standards of safety during sessions.
- Managed group classes effectively, ensuring each student received adequate attention and guidance.
- Trained students of varying age groups, from toddlers to adults, successfully.
- Ensured all safety measures were in place to avoid accidents.
- Administered first aid when required, prioritising student welfare at all times.
- Maintained a clean, hygienic pool area for the health of swimmers.
- Planned and delivered swimming lessons to 12 learners.
Lifeguard
Places For People Leisure
Runcorn, Halton
04.2005 - 10.2016
- Enforced strict pool rules, reducing risk of accidents dramatically.
- Conducted regular pool inspections to ensure hygiene standards.
- Performed rescues in high-pressure situations safeguarding patron lives.
- Carried out daily operational checks of equipment for optimal performance.
- Coordinated with other lifeguards for efficient work flow during peak hours.
- Assisted swimmers in distress, preventing potential accidents.
- Undertook regular professional development training to stay updated on lifesaving techniques.
- Provided first aid for minor injuries, ensuring quick recovery.
- Managed general housekeeping duties around the pool area for a pleasant environment.
- Worked flexible shifts including holidays and weekends providing continuous coverage.
- Handled challenging behaviour and misuse of pool facilities with clear, diplomatic communication.
- Performed successful pool rescues, remaining calm and effective under pressure.
Education
GCSEs -
Fairfield high school
Widnes 09.1999 - 07.2004
Skills
- Meeting sen needs
- Feedback delivery
- Group tutoring
- Behavioural de-escalation strategies
- Friendly and personable
- Zoom tutoring
- Clear communication
- First Aid trained
- Safeguarding
- Customer Service
Affiliations
- I love spending time with my family, I have a 5 year old so we are always on the go. spending our time at the park, going the the zoo or watching the rugby.
Certification
I hold a Level 2 ASA swimming teachers qualification
NRASTC qualification
STA aquatic tutor status
A level 2 in Makaton certificate
References
References available upon request.
Timeline
STA Aquatic tutor
Swim!
08.2024 - Current
Swimming teacher
Swim!
09.2021 - Current
Customer services advisor
ScottishPower
10.2016 - 09.2021
swimming co-ordinator
Places For People Leisure
06.2010 - 10.2016
Swimming teacher
Places For People Leisure
06.2006 - 10.2016
Lifeguard
Places For People Leisure
04.2005 - 10.2016
GCSEs -
Fairfield high school
09.1999 - 07.2004
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