RAASHIDAH SHAH
Walsall,West Midlands
Summary
Healthcare professional with extensive experience in patient assessment and clinical observations. Proficient in NEWS2 assessments, medication administration, and infection control practices. Skilled in phlebotomy, wound care, and surgical preparation, with a strong focus on teaching and mentoring. Advanced IT skills in NHS software enhance patient care management and compliance with healthcare regulations.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Health Care Support Worker
Health Harmonie
Birmingham
08.2024 - 12.2025
- Provide high-quality support to clinicians in dermatology and minor surgery clinics.
- Prepare clinic rooms and equipment, maintain strict infection control standards, and assist clinicians during minor operations (biopsies, excisions, cryotherapy).
- Prepare and position patients for procedures, offering reassurance and explanations.
- Handle, label, and dispatch specimens according to protocols.
- Monitor patients’ wellbeing during and after procedures, escalating concerns when necessary.
- Maintain stock, restock clinical areas, and ensure readiness for each session.
- Contribute to audits, service quality improvements, and continuous professional development.
HCA, Clinical Receptionist / Call Handler
Badger Out of Hours
Birmingham
10.2019 - 01.2024
- Managed patient bookings and face-to-face assessments in urgent treatment centres.
- Took basic clinical observations (ECG, BP, temperature, pulse, respiratory rate, BMI, blood glucose, oxygen saturations).
- Assisted clinicians with medication administration and clinical assessments.
- Maintained clinical rooms, ensured IPC compliance, and managed clinical waste.
- Responded to inbound and outbound calls, utilising NHS software to triage patients effectively.
Health Advisor
CareUK
Dudley
03.2019 - 09.2019
- Responded to inbound and outbound non-emergency calls from patients and healthcare professionals.
- Took emergency calls as needed and provided accurate medical advice under training.
- Used NHS software to navigate calls efficiently and ensure patients received appropriate support.
- Relocated from role due to transportation limitations.
Support Worker
Tudor Manor Care Home
Stourbridge, Dudley
03.2017 - 11.2018
- Increased comfort levels with personal care duties such as bathing and dressing.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Prepared nutritious meals that met special dietary needs of clients.
- Helped achieve patient independence through guided tasks and activities.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
Education
MSc - Adult Nursing (Pre-registration)
Birmingham City University
Birmingham 09.2022 - 08.2025
BSc - Psychology with Criminology
Birmingham City University
Birmingham 09.2015 - 05.2018
A Level - undefined
Joseph Leckie Academy Sixth Form
Walsall 09.2015 - 06.2018
GCSE - undefined
Joseph Leckie Academy
Walsall 09.2013 - 06.2015
Skills
- NEWS2 Full Head to Toe Assessment
- Medication administration (PO, PR, S/C, IM, IV)
- Infection control practices
- Phlebotomy experience
- Blood pressure measurement
- Patient observations
- Wound care and tissue viability
- Minor surgery assistance
- Patient assessment and clinical observations
- Moving and handling, hoist use
- Infection control and aseptic technique
- Mental Capacity Act & DoLS awareness
- Multidisciplinary teamwork and communication
- Teaching and mentoring students and junior staff
- Clinical governance and audit participation
- IT skills – NHS software, electronic patient records (advanced)
- Surgical preparation
Certification
- Safeguarding (Level 1&2)
- Safeguarding Children (Level 1&2)
- Health Safety and Welfare
- Infection and Prevent (Level 1 &2)
- Basic Life Support
LANGUAGES
Urdu (novice)
English (expert)
REFERENCES
Available on request.
PROFESSIONAL REGISTRATION
- Nursing and Midwifery Council (NMC) – Registered Nurse (Adult)
- Registration Number: 25C2691E
- Expiry / Renewal Date: 2026-08-08
Timeline
Health Care Support Worker
Health Harmonie
08.2024 - 12.2025
MSc - Adult Nursing (Pre-registration)
Birmingham City University
09.2022 - 08.2025
HCA, Clinical Receptionist / Call Handler
Badger Out of Hours
10.2019 - 01.2024
Health Advisor
CareUK
03.2019 - 09.2019
Support Worker
Tudor Manor Care Home
03.2017 - 11.2018
BSc - Psychology with Criminology
Birmingham City University
09.2015 - 05.2018
A Level - undefined
Joseph Leckie Academy Sixth Form
09.2015 - 06.2018
GCSE - undefined
Joseph Leckie Academy
09.2013 - 06.2015