TAI NGUYEN
Woolwich,London
Summary
Accomplished Client Advisor and Retail Operations Team Leader with over 12 years in enhancing customer experiences and driving sales performance. Expertise in exceeding targets and fostering customer loyalty while overseeing staff development, recruitment, and operational processes. Committed to building strong customer relationships through consultative selling and tailored service.
Overview
15
15
years of professional experience
Work history
Trade Sales Assistant
Selco Builders Warehouse
, Wiltshire
2022.02 - 2026.07
- Consistently achieved 115–120% of monthly sales targets through consultative selling
- Cultivated relationships with trade customers, driving repeat business
- Enhanced transaction values through cross-selling and customised product recommendations
- Upheld merchandising standards while collaborating with departments to ensure exceptional service
Shop Manager
Tweety Nails Studio
2018.05 - 2021.12
- Led, recruited, trained and developed a team of 6, conducting onboarding and performance reviews
- Planned weekly rotas and coordinated daily operations
- Managed stock ordering and supplier relationships, ensuring optimal inventory levels for daily operations
- Monitored sales performance, aligning strategies to meet business revenue targets
- Increased repeat bookings through personalised service and effective leadership
- Managed customer complaints, protecting client loyalty
- Held full key holder responsibility, including opening and closing procedures and site security
- Executed daily banking and monthly reconciliations, maintaining accurate cash management processes
Client Consultant
Tweety Nails Studio
2011.10 - 2018.04
- Delivered tailored recommendations that generated repeat business and referrals
- Developed loyal client portfolio through personalised consultations
- Coordinated client appointments, managed payments and maintained client records accurately, resulting in promotion to Shop Manager
Skills
- Retail Operations
- Inventory Management
- Stock Control
- Cash Handling & Banking
- Sales Performance
- Performance Metrics
- Consultative Selling
- Sales Training
- Customer Retention
- Complaint Resolution
- Relationship Building
- Training & Development
- Performance Reviews
- Health & Safety
- Visual Merchandising
- Rota Planning
Accomplishments
- 12+ years' customer-facing experience
- 115–120% sales target achievement
- Led, recruited & developed a team of 6
- Increased repeat business through personalised service
References
References available upon request.
Timeline
Trade Sales Assistant
Selco Builders Warehouse
2022.02 - 2026.07
Shop Manager
Tweety Nails Studio
2018.05 - 2021.12
Client Consultant
Tweety Nails Studio
2011.10 - 2018.04