Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic
Rida Akhtar

Rida Akhtar

trade sale assistant
London

Summary

Self-Motivated individual who works hard,Communicates well and has good interpersonal skills. I always aim high to develop a mature and responsible approach to every task.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work history

Trade Sales Assistant

Selco Builders Warehouse
01.2024 - Current
  • Handling and inputting customer data sensitively, keeping in line with data protection policies.
  • Arranging customer deliveries where necessary.
  • Inbound and outbound calls to the driving teams and customers too.
  • Escalation of any delivery issues to the manager.
  • Helping with making phone calls to customers for monthly offers and discounts.
  • Answer a high volume of calls and maintain a rapid response rate according to agreed standards.
  • Relationship building of new and exciting customers.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Assisted customers in locating specific items to boost satisfaction.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Followed company procedures and guidelines for smooth retail operations.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Ability to work under pressure.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Demonstrates strong time management.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

Senior Assistant Manager

Tonkotsu Limited London
01.2023
  • Full accountability of the restaurant in the General Managers absence
  • Help to lead a motivated team to ensure a smooth-running, profitable restaurant
  • Assist in hiring, training, and supervising of full time and part time employees
  • Drive sales within the restaurant
  • Ensure all financial procedures are adhered to, which include (but not limited to): labour and stock control
  • Support the General Manager in understanding the local area to recognise marketing opportunities and other competitors
  • Ensure the Health and Safety regulations are strictly observed, recorded, and archived
  • Monitor quality and availability of products and service provided
  • Hitting agreed Key Performance Indicators (KPI's), which include Customers' feedback and reviews, Health, Safety and Hygiene results, Operational Check, Periodical P&L's results, Appraisal feedback
  • Ensure all security procedures are adhered to
  • Completion of all necessary documentation to company standard (e.g
  • Trail)
  • Live and breathe the four Values.

Senior Assistant Manager

Hot Stone japanese Restaurant
01.2022
  • Ensure High standard service is provided at all times
  • Being aware of all bookings and any special requirements
  • Ensure all the areas are ready and set for service, organising the floor
  • Responsible for training new starters
  • Able to solve customer complaints and escalate to management effectively
  • Maximise sales opportunities wherever possible
  • Manage inventory.

Assistant kitchen manager

Rebel Foods
01.2021 - 01.2022
  • Operational excellence by performing managerial tasks such as Scheduling, maintaining inventory, stock count every Monday also at the end of every month
  • Evaluating employee performance
  • Hiring and training employees
  • Supervise chefs, cooks, and servers
  • Conflict resolution.

McDonald's
01.2017 - 01.2021

Education

Bachelors of business administration - Human Resource Management

Azad Jammu and Kashmir Pakistan
01.2012 - 05.2016

Commerce

New city science college Kashmir Pakistan
01.2011 - 05.2012

Science

Kashmir school and college Pakistan
01.2009 - 05.2010

Skills

  • Health and Safety
  • Food preparation
  • Verbal communication
  • Equipment Maintenance
  • Meal preparation
  • Quality Control
  • Inventory control
  • Inventory management
  • Quality Assurance
  • Just In Time stock control
  • Project budgeting
  • Regulatory compliance
  • Budget Management
  • Engaging leadership style
  • Food presentation
  • HACCP
  • In-store baking
  • Employee training and development

Accomplishments

  • Head Girl, 2009-01-01, 2010-12-31
  • Student councillor, 2014-01-01, 2015-12-31
  • Outstanding Prefect award, 2016-01-01, 2016-12-31
  • 1 lac scholarship from the government of Pakistan on my outstanding performance.

Timeline

Trade Sales Assistant

Selco Builders Warehouse
01.2024 - Current

Senior Assistant Manager

Tonkotsu Limited London
01.2023

Senior Assistant Manager

Hot Stone japanese Restaurant
01.2022

Assistant kitchen manager

Rebel Foods
01.2021 - 01.2022

McDonald's
01.2017 - 01.2021

Bachelors of business administration - Human Resource Management

Azad Jammu and Kashmir Pakistan
01.2012 - 05.2016

Commerce

New city science college Kashmir Pakistan
01.2011 - 05.2012

Science

Kashmir school and college Pakistan
01.2009 - 05.2010

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Rida Akhtartrade sale assistant